Marc Henry-Wright Email & Phone Number

Salesforce Build and Implementation : involved in a new Salesforce implementation project focusing initially on claims handling processes. Developed seamless integrations with third-party applications and automated process flows.- Bot Development & Maintenance: - UiPath: Automated email classification, document reading, data extraction, and policy navigation tasks. Integrated bot functionality with Salesforce for automatic email allocation. - Work Allocation Bot: Developed using Java and Selenium to monitor and assign tasks to the relevant teams in near real-time. - Document Retriever Bot: Automated part of the renewal process by pushing policies into renewal status and retrieving invite files for further processing.- Excel/VBA Rater Management: Maintained legacy Excel sheets used by brokers for policy quoting and binding. Utilized macros for remote locking of outdated raters and streamlined customizations across multiple clusters.Technologies Used:- Salesforce (Apex, LWC - Javascript, SOQL)- Java- Git- GoCD- UiPath- Excel/VBAMethodologies:- Agile- ScrumAchievements:- Streamlined claims handling processes leading to a significant reduction in manual tasks.- Designed bots that improved operational efficiencies.

Auckland, New Zealand

- Developed automated test frameworks using Selenium and JUnit.- Transitioned from a Test Analyst to a Software Engineer by showcasing proficiency in test automation.

Auckland, New Zealand

New Zealand

• Work with large loss and complex claims,(largest claim $3.5Million) • Ensure the council has granted permission for the land to be built upon. • Have strong background knowledge of government agencies and their role within the Canterbury rebuild.• Check Trustee/ company or individuals entitlement to a settlement figure or repair entitlement.• Ensure every possible option is explored to ensure a quick and easy settlement.

Halifax, United Kingdom

• Provide face to face advice on the products available• Quickly determine a client’s needs and suggest the best option for them.• Provide repairs.• Ensure customers were dealt with in a timely manner.

Elland

Whilst working at Direct Group my Main Responsibilities were• To provide telephone claims advice and assistance in a professional manner• Determine the validity of claims• Communicating professionally with a variety of people including customers, insurers,suppliers and field advisors• Ensure compliance with contractual and regulatory requirements

I worked with LV= as First Notification of Loss(FNOL) Handler. I was responsible for ensuring that our policy holders are aware the claimsprocess, the most likely outcome of the claim and any benefits, limitations, excesses orany effects to their no claims bonus as a result of making a claim.

During the majority of Australia's autumn and winter I was working with AAMI Insurance inMelbourne. When I started I was given a 3 day crash course in home insurance and had toadapt rapidly to meet the business needs, dealing with invoices for repairs, loss of rentclaims, replacement accommodation and setting the policyholders expectations as best Icould and always looking for a quicker way to get the policy holders home/ flat back intoa livable condition. In total there was well in excess of 20,000 claims we took on in ourteam and in the time I was there we met out target of closing 80% of these claims.

Whilst working at the Sugar Mill in Sydney I was supervising a team of 15 peoplecoordinating the setup of the nightclubs three floors. Taking note of any functions thatwere planned, making sure the event had the correct layout for what the hosts wanted andproviding the correct equipment and alcohol to the bar to ensure the event would runsmoothly.During my time there I was regularly called upon during busy day shifts to help thewaitresses and waiters. Whether that was behind the bar serving drinks to be taken to thepatrons or helping to wait tables and generally making sure that the customers were happywith their meals, drinks and the overall service provided.

Washington D.C. Metro Area

During the summer in 2010 I worked at Camp Moss Hollow the program provides year-round educational, recreational, and socialization services for youth and teens, seven to fourteen years old from metro D.C., Maryland and Virginia.During my time there I was effectively the parent for the group of children (aged 11-14) in my cabin, waking up with them, making sure they were safe, well, fed, entertained and clean.

• Showing empathy towards policyholders.• Ensuring they knew if their vehicle was safe to drive following an accident.• Providing the claims were deal with promptly.• Identifying recovery prospects.