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Marc Ho is listed as Operations and Customer Service Specialist | Certified Lean Six Sigma Green Belt | E-commerce | Telecommunications | Process Re-engineering | Project Management | Technology | Policy Planning & Control based in Singapore, Singapore, Singapore. AeroLeads shows a work email signal at singtel.com and a matched LinkedIn profile for Marc Ho.
Marc Ho previously worked as Manager, International Operations at Singapore Post Ltd and Operations Manager at Tele-Centre Services Pte Ltd. Marc Ho holds Bachelor Of Arts (B.A.), Business, Management, Marketing, And Related Support Services from University Of Bedfordshire.
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With more than 9 years of experience in Singtel as a Senior Operations Manager have taught me there is no status quo. Either you progress or get beaten by your competitors. I have experience in setting up call centres in Malaysia for StarHub and Singapore for Singtel.Throughout my career, I have been looking at ways to improve the overall efficiency and effectiveness of the organization. For example, moving towards digitalization and using Artificial Intelligence to better support our operations. I have also embarked on several projects a year to achieve the desired outcomes.People > Ensuring they are trained and are equipped with the necessary skills and knowledge to perform the job.Process > Ensuring the process flows stay lean and are able to fulfill the customer requests.Systems > Ensuring we are using the latest technology and tools to help us with our work at all levels.I have helped improve our Customer Experience scores tremendously and at the same time keeping our staff engaged and happy by using the listed strategies.Key Skills and Competencies1. Operations and Customer Service Specialist2. Certified Lean Six Sigma Green Belt3. E-commerce4. Telecommunications5. Process Re-engineering6. Project Management7. Technology8. Policy Planning & ControlWork is important and so is family therefore I love to spend time with my kids during the weekend and enjoy the time spent with them.During my free time, I take care of my aquarium, and is always a pleasure to see the fishes swimming actively.
Listed skills include Project Management, Telecommunications, Customer Service, Leadership, and 9 others.
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Singapore
To lead and drive the operational aspect of Customer Experience & Customer Service in the International Business leading to an outstanding experience and stickiness as the outcome.Customer ExperienceReview new and existing operating design to assess process deficiencies in the area of Customer Experience and provide recommendation and remediesReview cases.
Singapore
Singapore
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Marc Ho is listed as Operations and Customer Service Specialist | Certified Lean Six Sigma Green Belt | E-commerce | Telecommunications | Process Re-engineering | Project Management | Technology | Policy Planning & Control.
AeroLeads has found 1 work email signal at @singtel.com for Marc Ho.
Marc Ho is based in Singapore, Singapore, Singapore.
Marc Ho has worked for Singapore Post Ltd, Tele-Centre Services Pte Ltd, and Singtel.
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Marc Ho holds Bachelor Of Arts (B.A.), Business, Management, Marketing, And Related Support Services from University Of Bedfordshire.
Marc Ho is listed with skills including Project Management, Telecommunications, Customer Service, Leadership, Sales, Strategic Planning, Business Development, and Team Management.
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