Accountable for driving change delivery within the 2LoD Enterprise Risk Management Framework and Policy team and supporting business as usual. Includes:• Leading the development of enhanced functionality to enable policy and standard digitalisation and traceability from regulatory obligations to policies, standards and downstream controls. • Streamlined document approvals workflow, enabling reduction in the number of Senior Management approvals and reduction in approval lead times.• Development and delivery of training to Global stakeholders.• Review of Global Policies and enhancement of Global Standards.

Portfolio management and trusted advisor to senior management, regular engagement with C-Suite executives and preparation of executive level communications.Key Highlights• Enhancement of the end-to-end non-financial risk and control self-assessment framework; included design and implementation of a new process taxonomy, risk directory and control principles, target operating model design, controls testing approach.• Policy framework and operating model enhancement, to support regulatory and SMCR requirements.• Surveillance remediation; identified and developed requirements for the Golden Source of pre-trade orders.• Market Abuse Risk Assessment (MARA) rollout and monitoring.

Led various GBM high-priority risk, process and control initiatives as well as programmes – leading scoping, definition, design principals and implementation. Worked collaboratively with senior business heads and C-suite executives. Managed a global team of ten Process Mappers/PMOs with annual budget of c.£2M. Served as GBM representative on UK Regulatory Compliance Oversight Committee.Key Highlights:• Supported the development and implementation of the Bank's Enterprise-Wide Risk Management Framework across the GBM business lines and functions. • Facilitated enhancements to operational resilience by introducing important business services in response to UK regulatory policy, including process maps development and improvements.• Orchestrated the identification and end-to-end documentation of material and important business services globally, on time and within budget. • Delivered 50+ end-to-end business process maps globally to enhance the Sarbanes Oxley control framework, as well as establishing end-to-end SOX business ownership and governance. Played key role in internal controls certifications by supporting CEO and CFO.• Drove GBM completion of Financial Crime Compliance Enterprise-Wide Risk Assessment programme as well as UK Enhanced RC Risk and Controls Assessment programme; reduced duplication and costs by creating proposals on ways to align with existing risk framework.• Client remediation programme successfully delivered, including end to end process and control optimisation.

Provided management of global risks, processes and controls focused on cross-product services. Directed the brokerage and audit confirmations functions alongside a team of 10 onshore and 30 offshore staff. HSBC representative on the ISDA Brokerage Invoices Committee.Key Highlights:• Reduced manual processing and interest claims in cash management by 50% in six months by increasing focus on process management and establishing culture of continuous improvements.• Elevated cross-product services performance through strategic leadership, issue resolution and reporting.• Orchestrated creation of new brokerage platform, facilitating offshoring of UK processes.• Delivered 80% reduction in rework of audit confirmations, cut turnaround time by six days.

Coordinated full lifecycle of wide range of projects to raise operational capability and efficiency.Key Highlights:• Completed business transformation, encompassing offshoring projects delivered on time and within budget.• Trained, coached, and mentored Green Belts during project execution.

Oversaw MI, reconciliation, and internal control functions. Key conduit for regulatory, risk and control issues.Key Highlights:• Secured cost savings of <£3M having implemented a new reconciliation platform and operating model within Fund Services, resulting in improved platform stability and robust offshoring operating model.• Facilitated two transformation projects, including migration of reconciliations to Kolkata, India. Performed on-site training and assessment of business readiness.• Implemented management reporting for Fund Services and Custody.

Management of the Investment Operations department.Key Highlights:• Responsibility for all BAU activities.• Facilitated the migration of RLAM Investment Operations into the HSBC Securities Services operating model.