Challenge: Partner with owner/executives of 45 client companies—delivering $5M in annual revenue— to identify technology solutions to increase revenue, productivity, and competitive advantage, and reduce costs and risk. Serve as a member of the executive leadership team and contribute to strategic planning processes. Role eliminated due to economic decisions.- Rebuilt internal communication processes across all departments to better support our clients by removing information silos. - Partnered with clients to develop strategic plans and roadmaps, tactical initiatives, key performance indicators, and reporting dashboards. - Introduced cloud-based solutions for my clients based on their business needs and that provided real value. - Turned around underperforming relationships with client companies, rebuilding trust and transforming client requested monthly meetings to standard quarterly review meetings.

Challenge - Modernize technology platforms and lead the IT function—formerly led by the CFO. Managed a team of five IT professionals across database, development, systems administration, and helpdesk. - Fundamentally changed the way the management of software development, eliminating the ad-hoc process of development, and implementing IT governance to build consensus and prioritize development work. - Planned and executed cloud-based solutions that allowed ARC to seamlessly transition the move of 70 employees from 100% on-prem to 100% remote.- Championed the implementation of MS Teams, and Zoom to improve virtual project planning and communications, updating VPN infrastructure for security, and introducing a production approach vs. agenda planning to virtual.- Turned around and elevated performance of two employees on performance improvement plans (PIPs), providing the mentorship and leadership to establish milestones and achieve goals—leading to a promotion for one employee.

Forward-Thinking Technology Leader—who provides leadership and expertise in the development and execution of technology strategies to drive operational growth, advance productivity, and reduce costs. Broad experience and exposure to high-volume, complex solutions deployed globally, and leading all aspects of strategic planning and budgeting for Information Systems and Technology.Business Process Improvement & Operational Excellence Expert—known for understanding the role of business processes to drive technology decisions. Champion of continuous improvement initiatives, and building best-in-class technology infrastructures to improve productivity and performance. Demonstrated technical talent and analytical skills—identifying and executing solutions that support business operations, and align information services with strategic direction and goals. Authentic Leader and Business Partner—proactively representing IT across business functions and management levels to address day-to-day operations and optimization of technology systems. Recognized for implementing cloud-based and automated solutions to simplify business processes, improve the customer experience, and mitigate enterprise risks. Trusted business partner who effectively utilizes data as an asset to create a data-driven, decision-making culture.