Marchét Johnson Email & Phone Number

Worked with POS system to place orders, manage bills and handle complimentary items.Was frequently complimented by customers for going above and beyond my normal responsibilities.Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.Created customer and employee loyalty by implementing effective operational strategies.

Austin, Texas, United States

Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers.Gave customers realtor/lender recommendations after thoroughly explaining the details.Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.Answered a steady stream of customer calls with up to 10 calls in queue per minute.

Ceder Park Tx

Gained a thorough understanding of the company's products, systems, and policies in order to provide expert support to customers.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Counted money in drawers at beginning and end of each shift. Checked prices for customers and processed items sold by scanning barcodes.Handled diverse range of customer service, operational and administrative requirements daily.Coached new team members on service techniques and provided scoring through quality assurance program.

Dallas, Texas, United States

chime solutions offered internships to college freshmen for one semester. The internship ended my first semester of college.Upsold additional products and services after determining the needs and requirements of the customerPresented financial well-being information to groups of over 15 people to cultivate new business and increase customer financial well-being.Built relationships with clients and provided excellent service through active listening and professionalism.Filled out coverage applications in order to get underwriting approvals. Conducted a needs analysis to gather data for making appropriate health insurance product recommendations.