Service and Parts Director – Increased annual parts and labor gross, during Covid years, by 7.75% from 2019 to 2020, and by 9.48% from 2021 to 2022. Managed team of 21 employees. Took the dealership from having warranty restrictions when I took over job, to having one of the best warranty performance numbers in the region for GMC month over month.

Averaging 420 closed RO's per month, Labor Gross avg. per month 84K, Parts Gross avg. $56K. Managed staff of 19 service personnel. Raised Gross Profit Margin YOY from 69.36% to 83.10%. Led team to outperform by sales dollars, 5 out of 8 months in 2019. Led team to #1 CSI scores in the Nation, for the first quarter of 2019 within Harley Davidson Nationwide. Managed warranty procedures and policies. Managed expenses to maximize profitability and monitored all related KPI’s to assess service department performance. Created annual forecast numbers for P&L.

Averaging 525 RO’s per month, Gross Profit Parts & Labor is about $105K; Labor is $55k, Parts is about $38-$45k. Managed staff of 8. Raised Gross Profit on Hyundai 21% YOY. Was active Manager/ Advisor for 8 months, while hiring and training additional advisor staff. Utilized CRM reports and dashboards. Managed warranty procedures and policies. Managed expenses to maximize profitability and monitored all related KPI’s to assess service department performance. Created annual forecast numbers for P&L. Worked with Manufacturer to maintain dealer facing initiatives and programs.

Averaging 1200 RO's per month, Gross Profit Parts & Labor $280,000; Labor $180k, Parts $90-$100k. Managed team of 16. Managed expenses to maximize profitability and monitored all related KPI’s to assess service department performance. Verified all warranty claims before submission by warranty admin. Created annual forecast numbers for P&L statement. Worked with Manufacturer to maintain dealer facing initiatives and programs.

Averaging 950 RO's per month, Gross Profit Parts & Labor avg. $235,000; Labor $165k, Parts $65-$75k. Managed staff of 14. Grew the business in 7 months from $175k average parts and labor Gross to $235k. Hired an additional 5 technicians to help grow the business. Utilized CRM reports and dashboards. Managed warranty procedures and policies. Managed expenses to maximize profitability and monitored all related KPI’s to assess service department performance. Created annual forecast numbers for P&L. Recruited by Ron Tonkin 7 months into position and left for Service Manager position with Tonkin.

Service Manager and Facility Manager for KUNI AUTOMOTIVE Pre-Owned Used Car Center. Dealer Rater Used Card Dealer of the Year 2015. Managed a staff of over 25. Managed Safety and OSHA. Assisted the Collision Center manager with a variety of duties related to day to day business. Recruited by McLoughlin Chevy 05/2016.

Responsibilities:* Manages the Operations between the Sales Department and the Service Department.* Created a process for all sales vehicles to get reconditioned in service and on line within a 3 day turn* Established policies, procedures, reporting and tracking mechanisms that resulted in an efficient operation.* Developed project requirements and implementation of schedules in conjunction with fixed team members.* Maintained We Owe Agreements with Clients for all sales transactions.* Developed, implemented and maintained procedural controls and objective metrics to facilitate accurate measurements of performance and service level reporting.*Managed, coached, trained and mentored, providing guidance and assistance to staff in order to meet business goals and objectives.*Interviewed applicants and selected new hires.* Participated in and made recommendations for employee recognition programs.*Ensured appropriate disciplinary action was taken in accordance with company policies.*Worked collaboratively with peers to manage resources and enhanced work processes to meet overall Service Level objectives to internal and external clients.* Ensured compliance with corporate policies and procedures including safety and ergonomic training within departments.Prepares and administers performance feedback and focal reviews on time.Performs other duties as assigned by director.Promoted to Service Manager at Kuni Auto Center

Manager with a variety of duties related to day to day business. Contact with insurance companies, parts suppliers, including office and admin duties. Provided customers with a high level of customer service.Promoted to BMW Operations Manager 02/2005

Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.Provided historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement.Designed and implemented office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.Completed operational requirements by scheduling and assigning employees; following up on work results.Managed and informed by reviewing and analyzing special reports; summarizing information; identifying trends.Maintained office staff by recruiting, selecting, orienting, and training employees.Maintained office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Contributed to team effort by accomplishing related results as needed.

As an Escrow Assistant I was responsible for providing clerical support during the opening, maintaining, and closing of escrow accounts. Opened orders, input closing statements. Prepared documents for closing and handled the complete disbursement and follow up of all escrow transactions. Communicated requirements and other information to clients including Title exceptions. Interpreted earnest money agreements as they related to closing and prepared all documents required for transactions.

General Ledger clerk / Vault Teller / Drive thru Teller at First Interstate Bank . Tasks included opening and closing new accounts; processing checking and savings transactions; answering questions, in person and on the phone; processing loan payments; and cross selling bank services