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Marci Espurvoa Email & Phone Number

Senior Vice President, Ops Support at Citi
Location: San Antonio, Texas Metropolitan Area, United States 6 work roles 2 schools
1 work email found @usaa.com 1 phone found area 210 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email m****@usaa.com
Direct phone (210) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Citi
Role
Senior Vice President, Ops Support
Location
San Antonio, Texas Metropolitan Area, United States
Company size
196387 employees

Who is Marci Espurvoa? Overview

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Quick answer

Marci Espurvoa is listed as Senior Vice President, Ops Support at Citi, a company with 196387 employees, based in San Antonio, Texas Metropolitan Area, United States. AeroLeads shows a work email signal at usaa.com, phone signal with area code 210, and a matched LinkedIn profile for Marci Espurvoa.

Marci Espurvoa previously worked as Participant in the Masters Leadership Program (MLP) at Masters Leadership Program Of Greater San Antonio and Assistant Vice President, Sales & Service Operations at Usaa. Marci Espurvoa holds Bachelor Of Arts (B.A.) from The University Of Texas At San Antonio.

Company email context

Email format at Citi

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{first}.{last}@usaa.com
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AeroLeads found 1 current-domain work email signal for Marci Espurvoa. Compare company email patterns before reaching out.

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Profile bio

About Marci Espurvoa

Over two decades of leadership and contact center operations experience in the financial services industry. Effective in talent development and operational excellence with demonstrated delivery of best-in-class results. Skilled in strategic planning, process improvement, and customer experience. Proven track record in coaching, risk mitigation, product management, and executive leadership. Exceptional communicator with the ability to inspire and drive culture transformation.

Listed skills include Contact Center Management, Mortgage Banking, Credit Cards, Deposits, and 6 others.

Current workplace

Marci Espurvoa's current company

Company context helps verify the profile and gives searchers a useful next step.

Citi
Citi
Senior Vice President, Ops Support
San Antonio, TX, US
Website
citigroup.com
Employees
196387
AeroLeads page
Company profile
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6 roles

Marci Espurvoa work experience

A career timeline built from the work history available for this profile.

Senior Vice President, Ops Support

Citi

San Antonio, TX, US

Participant In The Masters Leadership Program (Mlp)

Current
Masters Leadership Program Of Greater San Antonio

San Antonio, Texas, United States

Leadership Role – Participating in a diverse leadership program that prepares Leaders for nonprofit board services through skills development and a firsthand view of strengths and challenges in San Antonio and surrounding areas. In partnership with nonprofits, allows graduates to serve as vital contributors in creating equitable, inclusive outcomes and.

Oct 2022 - Present

Assistant Vice President, Sales & Service Operations

Usaa

San Antonio, Texas, United States

- Led teams of 800+ front-line employees, 65+ Managers, and 8+ Directors in multiple location.- Executed member engagement strategies, optimizing new member onboarding, sales, and service delivery.- Managed the full employee lifecycle, from recruitment to promotion, increasing operational efficiency.- Spearheaded continuous improvement initiatives and.

May 2015 - Dec 2021

Executive Director, Retail Banking And Insurance Contact Center

Usaa

San Antonio, Texas, United States

- Led Banking and Insurance teams of 800+ Contact Center Service Representatives.- Executed strategies for multi-skilling employees to support diverse call and contact types.- Optimized in-bound and out-bound channels for customer escalations, retention, and employee helplines.- Sponsored leadership development programs.

Jan 2011 - May 2015

Executive Director, Real Estate Contact Center

Usaa

San Antonio, Texas, United States

- Led 400+ Real Estate Origination contact center employees in multi-site locations.- Achieved results in a call surge environment through process improvements and operational efficiency.- Maximized data and technology impact on operations and customer service.

May 2009 - Dec 2011

Director, Real Estate Product Management

Usaa

San Antonio, Texas, United States

- Managed the Mortgage and Home Equity product lines.- Developed and influenced marketing campaigns, fostering growth and risk mitigation.- Responsible for portfolio performance.

Jun 2008 - May 2009
Team & coworkers

Colleagues at Citi

Other employees you can reach at citigroup.com. View company contacts for 196387 employees →

RW Ryan Weisshaar Ryan Weisshaar Colleague at CitiNew York, New York, United States, United States View → CM Caolan Mcbride Caolan Mcbride Colleague at CitiBelfast, Northern Ireland, United Kingdom, United Kingdom View → AO Alyson Ouellette Alyson Ouellette Colleague at CitiMetro Jacksonville, United States View → IS Irina Sidorova Irina Sidorova Colleague at CitiMoscow, Moscow City, Russia, Russian Federation View → SM Sylvia Maruch Sylvia Maruch Colleague at CitiBelo Horizonte, Minas Gerais, Brazil, Brazil View → DW Dewi Wijaya Dewi Wijaya Colleague at CitiMedan, North Sumatra, Indonesia, Indonesia View → JC Jacob Corrao Jacob Corrao Colleague at CitiClearwater, Florida, United States, United States View → KJ Koot James Koot James Colleague at CitiSingapore, Singapore View → JO Jhonatan Omar Romero Becerril Jhonatan Omar Romero Becerril Colleague at CitiMexico City, Mexico, Mexico View → J( Jamal (Cemal) Mercan Jamal (Cemal) Mercan Colleague at CitiToronto, Ontario, Canada, Canada View →
2 education records

Marci Espurvoa education

FAQ

Frequently asked questions about Marci Espurvoa

Quick answers generated from the profile data available on this page.

What company does Marci Espurvoa work for?

Marci Espurvoa works for Citi.

What is Marci Espurvoa's role at Citi?

Marci Espurvoa is listed as Senior Vice President, Ops Support at Citi.

What is Marci Espurvoa's email address?

AeroLeads has found 1 work email signal at @usaa.com for Marci Espurvoa at Citi.

What is Marci Espurvoa's phone number?

AeroLeads has found 1 phone signal(s) with area code 210 for Marci Espurvoa at Citi.

Where is Marci Espurvoa based?

Marci Espurvoa is based in San Antonio, Texas Metropolitan Area, United States while working with Citi.

What companies has Marci Espurvoa worked for?

Marci Espurvoa has worked for Citi, Masters Leadership Program Of Greater San Antonio, and Usaa.

Who are Marci Espurvoa's colleagues at Citi?

Marci Espurvoa's colleagues at Citi include Ryan Weisshaar, Caolan Mcbride, Alyson Ouellette, Irina Sidorova, and Sylvia Maruch.

How can I contact Marci Espurvoa?

You can use AeroLeads to view verified contact signals for Marci Espurvoa at Citi, including work email, phone, and LinkedIn data when available.

What schools did Marci Espurvoa attend?

Marci Espurvoa holds Bachelor Of Arts (B.A.) from The University Of Texas At San Antonio.

What skills is Marci Espurvoa known for?

Marci Espurvoa is listed with skills including Contact Center Management, Mortgage Banking, Credit Cards, Deposits, Consumer Lending, Pre Sentence Investigations, Bank Fraud, and Felony Probation Officer.

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