Marci Johnson Email & Phone Number

Houston, Tx, Us

Tampa, Florida, Us

Orlando, Fl, Us

My role as a corporate director of sales is to support, direct and train the companies sales teams in the companies profile of hotels and driving company success through performing the following tasks to the highest standards:• I ensure the teams promote a positive workplace where the sales team feel confident that they will have the proper training and tools to succeed. • Responsible for follow up coaching after initial training for 30-60-90 days, by counseling, communicating job expectations and enforcing new hire policies and procedures.• Reports to the Companies CEO, General Managers, Regional Operation Managers & Revenue Managers.• Prepare and complete action plans/goals and enforce revenue standards. • Responsible for training on all aspects of sales account communications including prospecting, outside sales calls, tours, and provide feedback to Corporate & Sales Team.• Review DOS weekly sales numbers for each sales team and review for follow up and performance planning.• Hold trainings with the new hires to assist in understanding their job responsibilities and strengths as well as areas of improvement• Hold weekly sales meetings, to discuss obstacles the sales team may be experiencing.• Hold a 30-60-90 day training orientation for all new hires, dissecting the sales process and their responsibilities. • Provide one on one counseling with all sales teams to help them understand the sales process and what areas that need to be improved.• Keep the sales teams up to date with implementing new company incentives or promotions and provide tools to aid in the success of their sales process.• Provide ethical training motivated by our core values.• Create a fun yet competitive workplace by implementing communication and training techniques to appeal to their generation.

Mclean, Virginia, Us

My most recent role is to support and sell the three local hotels (Hilton & IHG) as well as support and train their sales team. I handle the direct sales effort in the corporate, leisure and wholesale travel market, as well as group sales as well as oversee the sales manager and catering department so they can meet their goals I work directly with the companies Revenue Management and hotel's General Managers to oversee the activities of the sales team in order to meet or exceed budgeted revenue for the hotel overall. Specialties: Developing and recommending short and long term revenue as well asbuild loyal relationships with CNR/LNR accounts. Implement ideas and standards to maintain the base business and maintain and monitor high standards of quality and guest service so the guests will be loyal to each hotel for their needs. Proficient in government websites such as SAMs and WAWF.

Supervise and control the group sales’ operations to meet/exceed sales, revenue and profit objectives. Solicit, negotiate and confirm new and repeat business through various efforts (outside sales calls, telemarketing, direct mail, referrals, site inspections, tours, networking, etc) on a national and international level. Maximize hotel’s group room revenue on a monthly, quarterly and annual basis and direct sales focus to achieving hotel revenue goals. Develop and continually enhance relationships with key corporate, diplomatic and association accounts. Handle inquiry calls and walk-in site inspections. Implement company programs and direct the operations to meet and exceed budgeted revenues while ensuring customer satisfaction. Perform other functions as required and directed. Manage budget and forecast to reflect accuracy within a small percentage margin.

I am responsible for coordinating and participating in the direct sales effort in the corporate, leisure and wholesale travel market, as well as group sales. I was also responsible for the forecasts and budgets of the sales department. My goals are to maximize REVPAR for the property by implementing and evaluating the most effective Yield Management techniques and procedures. Also implement yield management practices in the Group Sales, F.I.T. Reservations and the commercial transient efforts in order to maximize profitability through room inventory control and pricing. Booked and managed meeting room events with aggressive follow-up and satisfaction results.Developed and maintained relationships with key clients in order to produce group and or LNR business.Negotiate guest room rates, meeting room rentals, function space, and hotel services within approved booking guidelines. Confirm in writing to the client all requirements via sales contract. Conducted tours of hotel and banquet facilities; entertained qualified potential clients in accordance with company policies. Represented the hotel in trade shows and events. Respond and followed up to guests in a timely matter.

Experienced professional with sales and marketing management experience in the hospitality industry. Specialtiesclient management, account management, public speaking, client presentations, negotiating contracts