Founder of new ServiceNow partner with passion for customer and employee success.

•Led multiple ServiceNow standardized engagements and custom implementations for new and existing clients•Executed implementation projects using Scrum SDLC project methodology.•Maintained client relationships during engagements•Reviewed Statements of Work that are submitted for clients RFPs (request for proposals) and finalized agreements•Facilitated various status meetings (daily stand-up, weekly, etc.) to ensure the delivery of an engagement with the client and any additional personnel•Performed the duties as a Engagement Manager to analyze and review clients business processes and procedures, design appropriate scalable solutions and implement the solution to fulfill project deliverables and requirements while performing knowledge transfer where applicable for the client’s system administrator(s)

Efficient Technology is a consulting/implementation partner specializing in large-scale enterprise success with the ServiceNow platform. Our sole purpose is to ensure every ServiceNow customer receives the maximum benefit and satisfaction from their investment.We offer a myriad of services performed exclusively by hand-picked professionals. A few of these include custom application design/build, implementation health checks, global design consulting, performance reviews, ITIL process reviews, phase 1,2,3 implementations, re-implementations, etc.•Led multiple ServiceNow standardized engagements and custom implementations for new and existing clients•Executed implementation projects using Scrum SDLC project methodology.•Maintained client relationships during engagements•Reviewed Statements of Work that are submitted for clients RFPs (request for proposals) and finalized agreements•Facilitated various status meetings (daily stand-up, weekly, etc.) to ensure the delivery of an engagement with the client and any additional personnel•Performed the duties as a Engagement Manager to analyze and review clients business processes and procedures, design appropriate scalable solutions and implement the solution to fulfill project deliverables and requirements while performing knowledge transfer where applicable for the client’s system administrator(s)

Manage a team of 150 asset management professionals around the world. Provide IT asset management service to 35+ accounts in support of 400,000+ hardware assets.Responsible for work prioritization, as well as the resolution of escalated problems. Accountable for tracking metrics and providing status on SLA and incentive targets, ensuring that targets are met and giving notification to the proper levels of management when these SLA’s and incentive targets are at risk of not being met.

• Develop and implement asset management policies for internal assets as well as for our major clients• Manage 100,000+ desktop assets for two global clients in the commercial airline industry• Manage and supervise support staff• Setup policies and guidelines for hiring, performance evaluations, performance improvement plans• Supplied forecast numbers for finance organization on revenue and volumes• Conduct physical inventory audits at airport sites throughout North America• Reconciliation of data collected during audits and from changes during the asset lifecycle