Marcia Brauner work email
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Marcia Brauner personal email
Are you looking for more than just software application experience in your next hire?With over 20 years of expertise as a Senior Business Analyst specializing in Information Technology and CRM, I drive transformative change through CRM technology implementations, ERP integrations, and business process optimization. My career spans diverse industries including healthcare, building services, and consulting, where I excel in leading cross-functional teams to deliver innovative solutions that boost operational efficiency and elevate client satisfaction.WHAT I DELIVER➽ I excel in promoting stakeholder engagement and driving continuous improvement initiatives, bridging the gap between technical complexity and business objectives. My approach facilitates company growth through collaborative consulting, operational review, and strategic planning, enhancing sustainable practices and profitability. I have achieved a 95% user adoption rate with MS D365 and implemented impactful solutions like the Sales Estimating Tool, driving efficiency across sales operations.➽ Recognized for my ability to cultivate a culture of creativity and transparency, I foster innovation and operational excellence. I am committed to leveraging my strong foundation in Six Sigma methodologies to optimize systems and deliver impactful solutions that align with strategic business goals.SERVICES OFFERED➽ Systems Implementations➽ CRM Product Development ➽ Enterprise Systems Integration ➽ Change Management ➽ Continuous Improvement Leadership➽ Stakeholder Engagement➽ Program/Project Management ➽ Risk Assessment and Mitigation➽ Requirements/Process Documentation➽ Testing and Quality Assurance➽ Training and User Adoption➽ Customer Journey Mapping ➽ SDLC Methodology➽ Interdepartmental Collaboration➽ Customer ExperienceWHAT SETS ME APARTI bring a wealth of global experience from international business travel and collaboration with diverse teams, contributing to my innovative problem-solving approach and commitment to continuous improvement initiatives. LET'S CONNECT!If you are looking for a seasoned Business Analyst who can drive impactful change and deliver results, let's connect! I'm eager to discuss how my skills and experience can contribute to your organization's success.
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Crm It ManagerMedscope Jul 2022 - Mar 2023* Coordinated cross-departmental and vendor efforts to establish and sustain systems infrastructure, encompassing a CRM/ERP system (Microsoft Dynamics), mobile apps, a financial tool, and a data warehousing system.* Improved efficiency and client contentment through the optimization of processes and communication within the eFax system. Developed several workflows sourced from alarm activity data within the CRM, completing delivery within two weeks instead of the usual 30 days.* Implemented automation for a device compliance campaign at MedScope, resulting in a 30% boost in Rapid Response. This campaign promptly notified subscribers and care managers regarding inactive devices, thereby enhancing our capacity to save lives through the identification of non-functional devices.* Documented and managed all CRM processes and workflow diagrams, ensuring a seamless transition from Microsoft Dynamics to Salesforce. -
Dynamics Business AnalystComfort Systems Usa Aug 2015 - Apr 2020Houston, Tx, Us* Contributed service operations expertise to leverage the configuration of the Microsoft Dynamics 365 platform. This led to standardization of business practices across thirty-two operating companies, eliminating antiquated and manual processes. * Developed and implemented the Sales Estimating Tool, enabling the Sales Team to perform quick estimates. This streamlined the estimation of HVAC equipment maintenance proposals for 200+ sales personnel throughout 32 operating companies. In addition to the process improvement of 2.5 hours per proposal, it also standardized the maintenance steps used by technicians performing the work and improved the customer facing documentation with the operating company's appropriate branding.* Successfully attained a remarkable 95% user adoption rate across all organizations throughout the deployment of CRM, new technologies, and Microsoft Dynamics initiatives.* Created extensive project documentation covering business requirements, training materials, test scripts, and work product validation. Additionally, spearheaded training sessions and provided hands-on end-user support and configuration guidance. -
Business Solution Integrator (Contracted Out To Independence Blue Cross)Resources Global Professionals Jun 2014 - Aug 2015Irvine, California, Us* Strategized and implemented IT solutions for finance and invoicing, leveraging technology platforms.* Managed a team of four project managers, overseeing day-to-day risk assessment and ensuring adherence to project management standards and life cycle requirements.* Collaborated with business leaders, architects, and technology services to define solutions that achieved business goals and met functional needs. -
Siebel Project Business LeaderJohnson Controls Dec 2008 - Oct 2013Cork, Ireland, Ie* Contributed to the development and implementation of the Siebel CRM software (versions 7.5 and 8.0) for the North American HVAC&R service business. This platform notably improved data accessibility, knowledge dissemination, and ultimately elevated customer satisfaction levels. Received the "Award of Excellence" and the "Merit Award for Exceeding Customer Expectations" for the successful implementation of the Siebel software.* Converted business needs from diverse lines of business into functional features within the Siebel application, benefiting over 7500 users throughout North America. This encompassed streamlining development, documentation, and quality assurance procedures, as well as crafting solution blueprints and producing reports disseminated to clients.* Directed the development and testing phases of the Accounts Receivable Invoicing solution tailored for Planned Service Agreements and Labor/Material lines of business. This endeavor optimized invoicing procedures, guaranteeing precision and punctuality in billing operations.* Collaborated with onsite and offshore contractor teams based in India, alongside cross-functional teams within Johnson Controls, to support the creation of solution documents for new development requests and defects within the Siebel application. -
Service Operations Program ManagerJohnson Controls Jun 2007 - Nov 2008Cork, Ireland, Ie* Developed, deployed, and trained users on custom software tools to improve productivity and profitability within the Service Organization. Productivity improvements contributed to an increase of $375 million in EBIT.* Implemented the Indus Tool across 170+ branches, effectively streamlining the scheduling and dispatching of service technicians. This centralized approach enhanced operational efficiency and significantly decreased response times.* Executed and provided user training on the Contract Alignment Tool (CAT) to ensure alignment of customer, branch, and technician across critical contract components, addressing "where, what, who, when, and how" aspects. These standardized expectations facilitated smoother operations, elevated customer satisfaction, and underscored my proficiency in integrating technology, processes, and user requirements.* Contributed to the development and rollout of the Service Sales Rep (SSR) Tool, established as the standard for estimating Planned Service Agreements (PSA), offering precise projections of costs required for PSA fulfillment. This intersection of technology and business practices significantly enhanced organizational efficiency and effectiveness, empowering better decision-making, and influencing pricing strategies, resource allocation, and overall profitability.
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Regional Operations Productivity ManagerJohnson Controls Jan 2006 - Jun 2007Cork, Ireland, Ie* Analyzed and assessed branch back-office performance that resulted in promoting Best Practices that impacted Services’ ability to grow the business, improve asset management, and achieve world-class customer satisfaction.* Conducted training sessions for more than five hundred staff members on the Service Order Voice Portal (SOVP), leading to streamlined processes through decreased manual data entry and expedited the invoicing process, resulting in enhanced efficiency.* Appointed as the Team Leader for the IT Systems/Accounting Integration Team tasked with merging the Johnson Controls and YORK International Branches following the 2005 acquisition. Received both the "Chairman’s Award for Exceeding Customer Expectations" and the "Merit Award for Exceeding Customer Expectations" in recognition of successfully integrating YORK International's service business in North America with Johnson Controls.
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Regional Business AnalystJohnson Controls Jan 2004 - Dec 2006Cork, Ireland, IeYORK International Corporation acquired by Johnson Controls 2005* Implemented Siebel CRM (v.7) solution for a service organization, streamlining processes pertaining to dispatching, job setup, customer accounts, vendors, purchasing, invoicing, and payroll. * Certified as a Six Sigma Greenbelt in November 2005. Led the Shared Business Services project as Team Leader, centralizing Multi-Site Invoicing for over seventy district offices to the Shared Business Services Organization. Played a key role in optimizing processes and minimizing defects, resulting in improved efficiency, reduced duplication, and enhanced accuracy.* Partnered with the Continuous Improvement Team to identify forthcoming enhancement prospects and to identify potential barriers that might impede strategic and financial objectives. Took responsibility for aiding regional teams in capturing financial savings derived from performance-based improvements.
Marcia Brauner Education Details
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Six Sigma AllianceSix Sigma/Lean -
Penn State Great ValleyComputer And Information Sciences And Support Services
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Millersville University Of PennsylvaniaAccounting And Business Administration
Frequently Asked Questions about Marcia Brauner
What is Marcia Brauner's role at the current company?
Marcia Brauner's current role is CRM Technology Expert ❖ Driving Efficiency through Continuous Improvement ❖ Six Sigma Green Belt ❖Leadership ❖ Stakeholder Engagement ❖ Results-Driven Business Analyst ❖ Championing Customer Experience.
What is Marcia Brauner's email address?
Marcia Brauner's email address is ma****@****usa.com
What schools did Marcia Brauner attend?
Marcia Brauner attended Six Sigma Alliance, Penn State Great Valley, Millersville University Of Pennsylvania.
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