Marcia Custard Email & Phone Number

Bloomington, Minnesota

Minneapolis, Mn

• Work closely with many departments/hospitals in improving workflows or suggesting process redesign due to trending of denials and write offs• Execute meetings with revenue cycle departments to discuss denial trends and affected claims/processes• Work closely with leaders on department needs due to integration with HealthEast• Lobby for changes to Medicare policies when discrepancies found which resulted in medical policies changes

St. Paul

• Supervise 15 certified coders that are responsible for charge capture, physician education and denial management.• Conduct performance reviews and disciplinary actions• Organized tools and trained department on appropriate denial workflows• Fostered partnerships with clinic leaders, providers and Epic specialists• Improved communications between patient accounting, call center and coding• Engaged staff to think ‘outside of the box’ and to challenge themselves in their… Show more • Supervise 15 certified coders that are responsible for charge capture, physician education and denial management.• Conduct performance reviews and disciplinary actions• Organized tools and trained department on appropriate denial workflows• Fostered partnerships with clinic leaders, providers and Epic specialists• Improved communications between patient accounting, call center and coding• Engaged staff to think ‘outside of the box’ and to challenge themselves in their daily work• Member of Coding Documentation Oversight, Work queue Oversight, Child and Teen Checkup and Call, Click Come in Committees Show less

Hastings, Mn

• Supervise/Manage 15 staff comprised of medical record clerks, transcriptionists and coders.• Manage budget for HIM department• Set reasonable but challenging quotas for coders• Project manager for conversion to 3M HDM (coding and reporting)• Super user for Excellian conversion (Allina’s Epic)• Organize workflow changes for HIM department due to Excellian conversion • Partner with the Compliance officer on HIPAA violations• Organize work groups to research and… Show more • Supervise/Manage 15 staff comprised of medical record clerks, transcriptionists and coders.• Manage budget for HIM department• Set reasonable but challenging quotas for coders• Project manager for conversion to 3M HDM (coding and reporting)• Super user for Excellian conversion (Allina’s Epic)• Organize workflow changes for HIM department due to Excellian conversion • Partner with the Compliance officer on HIPAA violations• Organize work groups to research and implement solutions to workflows• Member of utilization management, revenue cycle and compliance committees Show less

Hastings, Mn

• Engaged in Coding charts for all hospital outpatient services• Suggested improvements in charging methodologies• Educated staff on proper medical record documentation

• Abstract data from medical charts.• Enter ICD-9/CPT codes to emergency department, clinic, outpatient, inpatient, wound healing and rehabilitative therapy records.• Audit charts for appropriate evaluation and management levels.• Educate physicians on coding and documentation needs.• Set up and monitor the charge master.• Initiated and conducted charge master audits with all departments in the hospital.

Bachelor'S Degree, Health Information/Medical Records Administration/Administrator

Associate'S Degree, Health Information/Medical Records Technology/Technician