Marcia Da Silva Email and Phone Number

• Innovative approach to investigating the root causes of problems, reporting findings to process owners and working collaboratively with the EMEA process Excellence Team to find the best way forward.• Identified opportunities for process improvements, collaborated in the definition of measurements, and supporting the implementation and enhancements of solutions. • Analysis and report on current and future commercial operations processes and transactional activities through liaison and collaboration with other departments, where we applied DMAIC methodology (Define, Measure, Analyse, Improve, Control). • Support to the Senior Project Manager on the implementation of project management and lean six sigma playbooks and templates across the business, ensuring consistent approach to projects and improvement initiatives.• Currently managing the Master Data & Customer Account Creation & Curation project, reviewing the current process map, analysing measures, and proposing implementation of processes where disconnects have been discovered during the investigatory period (i.e., inconsistencies with customer data input from various sources within the business)

• Experienced in collection of overdue debt by vendor management and via the Get Paid & SAP systems.• Managed the ledgers for UK, Ireland & Nordics (over 700 accounts) – Reducing past due debt over 60 days by 92% of the total AR ledger over a period of 6 months.• Pro-actively managing unallocated cash and FX differences to ensure a clean ledger at the end of each Financial Close.• Effective Query Management: Identifying & resolving queries in a timely manner to ensure payment of any outstanding balances.• Managed multiple stakeholders from account managers to customer care specialists to ensure the release and logistics of customer purchases when customer accounts are blocked due to bad debt• Supplied reporting information to the FP&A team at Quarter Close which served to support sales decisions at quarter close. • Managed order release & Distribution of Credit Hold Reports - advising customers and account managers of delayed payment issues and seeking resolution to fix them.• Collaboration with the Master Data team, to create & maintain vendor accounts & process customer refunds • Reviewed & developed the daily processes within the AR department – task allocation and “how to” processes to make process repeatable and scalable• Preparation and support of documentation for Finance audit requests.

• Account & Remittances reconciliation, ensuring that cash receipt/payments have been allocated correctly.• Managing customer portfolios as well as account maintenance & query management, ledger reports, regular contact with relevant sales & customer services departments to ensure high levels of query resolution and customer satisfaction.• Improving accounts receivables & control exposure to risk; maximizing cash flow & minimizing bad debts.• Process & Distribution of Held Order Reports / Orders Release – following review and contact to customers with unpaid invoices seeking resolution to any issues.

• Sole Control of The Walt Disney Theatrical, Media & Channel Distribution and Motion Picture ledgers. Containing over 800 accounts.• Working on the EMEA Credit and collections department, and working with the EMEA shared services Accounting team to ensure month end closure is completed timely and accurately;• Collaborating with the US and APAC based AR teams to ensure Global Credit & Collections processes are consistently adhered to;• Managing the Debtors ledger to ensure maximization of cash flow and the accurate maintenance of customer’s accounts.• Collected outstanding debts between £7 to £26M (monthly);• Reduced DSO to 5%.• Developed and maintained excellent working relationships with both internal and external customers and improved lines of communication with the larger accounts such as Cineworld, Odeon Cinemas, Vue Cinemas, BBC Broadcast, Sky UK, ITV Network, channels 4 & 5.• Continuously looking for new methods of processing, to improve performance and efficiency.• Held regular meetings with Key Stake holders within Walt Disney to ensure issues are resolved in a timely manner.• Monitored and managed credit risks on independent cinema accounts and escalating to appropriate parties when cash flow becomes delayed, preventing the loss of revenue by preventing the release of new titles to troubled accounts;• Resolved or escalated billing queries or other issues that prevented payment.• Produced & Distributed Bi-weekly and Monthly Ledger Reports.• Supporting Accounts receivable monthly reviews and annual audit requests;• Selected to manage the clients Licensing & Royalties line of business - successfully reducing the overall outstanding debt on 5 other ledgers within the Walt Disney Consumer Products.• Post was made redundant due to company relocation;