Managing Director
Impact Ingenuity
I manage a small advisory services firm that works with leaders in what I call Octopus Organizations, complex systems with many moving arms. Together with internal change agents, we work through the cultural practices and policies preventing people from doing what needs to be done–individually and collaboratively, down the hall or across continents. Our approaches quickly and dramatically change cultures no longer serving employees and the customers they support. We overcome resistance with analytics and fact-based examples of success, born out of our work in telecommunications, risk management, financial services, healthcare, food and beverages, government intelligence, software development, and consumer electronics. Shoulder to shoulder, we craft near-term and long-range strategies to ensure adoption, non-stop learning and meaningful change. Part of my work, since 2002, has been as an organizational "fixer," working with many of the world’s largest corporations, untangling messes and saving the jobs of hundreds of thousands of people who would have lost their jobs if the organizations didn’t clean up their act. On a Friday afternoon I’d get a call that began, “You don’t know me but on an airplane last night I admitted to the guy sitting next to me my situation, and he told me to call you. Can you really fix this?”I've worked with IBM, Hitachi, SAP, Telefonica, Coca-Cola, Cigna, Blue Cross/Blue Shield, WD-40 Company, Anthem, Workday, ADP, Tyco, CIA, DIA, and many others who prefer our relationship remains confidential.