Marcia Codougan-Providence Email & Phone Number

Toronto, Ontario, Canada

Lead information management (IM) and quality improvement for 12,000+ rostered clients and 175+ usersSupervised four direct reports, support onboarding and training of all staff on EMR and other softwareCoordinate service planning and operational budget of over $2 million to support submission of Ministry of Health mandated annual funding and planning requirements. Reports include MSAA, CAPS , OHRS etc.Improve performance indicators by formulating procedures for data extraction, transformation, and integration of healthcare dataDevelop, generate, and analyze quarterly reports to support CEO and COO decision-making, quality improvement initiatives, as well as planning and delivery of healthcare servicesCreate policies and procedures manuals for IT and EMR systems and support troubleshooting

Ontario, Canada

Quality Management & Data Analytics; Project Management; Decision Support; EMR Support

Ontario, Canada

EMR Support; Scheduled Reporting to funders TC LHIN-MOHLTC; Data Analytics; Quality Management and Improvement. EMR Migration Support Lead- Roxy to new EMR

Toronto, Canada

Reported to the Executive Director & Director of Operations; Developed and administered all aspects of data collection. EMR Management; 20+ Users; 5000+ clients; Reported and analyzed information systems for CTCHC to support management decisions, evaluated programs and services that informed future planning. Provided staff training to support continuous & accurate data entry. Scheduled Reporting to funders TC LHIN-MOHLTC; Data Analytics; Quality Management and Improvement. EMR Migration Project Manager - Purkinje to Nightingale on Demand

Trinidad And Tobago

(Reduced training time & cost by implementing new solutions while motivating employees’ confidence, resulting in increased sales and performance)Technical/Procedures Trainer for both Information Technology and Human Resources Department.Responsible for UNICOMER’s ongoing application training, new system updates training as well as Microsoft application training for all existing and new hire employees at 19 locations nationwide. Frequently travelled to other regions for ‘train the trainer’ workshops, meetings and franchise development and calibration sessions (standardization of procedures).

Trinidad And Tobago

Supervised 4-5 direct reports upon completing training at Europcar International’s France Headquarters and Portugal DivisionHired and fired staff; trained and evaluated staff performance using KPIs & Metrics to improve employee performanceDeveloped and implemented procedures which were adopted for all business systems of the companyDeveloped marketing and sales plans with detailed targets and then worked with staff to achieve themResolved customer and employee relation issuesPrepare and review various reports and recommend or initiate associated actionsValidate expenses, sales targets, fleet and labour costsResponsible for business development initiatives and played an active role in the sales calls including follow-up on leads generated by branch staff and completing sales calls to various stakeholders including government, hotels and corporate organizations.Prepare and monitor schedules of location employeesEnsured all employees adhered to company policies and proceduresMonitored and updated daily rental rate quotations and coordinated in-fleet and turn-back of vehicles

Port Of Spain, Trinidad And Tobago

Oversaw the day-to-day activities of the administrative department, ensuring the work priorities were balanced and expedited to meet critical deadlines; supervised office operations and procedures.Supervised 5 office staff and ensured the human resource administration function was effected; Conducted interviews; job search; recruiting, training & development plans.Functioned as the secondary liaison with other Associations, Organizations and Government Ministries and Committees.Provided support to the General Manager and Executive Council by way of minute taking and distribution of same, co-ordinated activities and timely follow-up of action items.Provided administrative and secretarial assistance to support the entire membership of the Maritime & Shipping Industry.

Master'S Degree, Health/Health Care Administration/Management

Health Administration with a major in Informatics and Information Management

Master'S Certificate, Health Systems Management

Activities and Societies: JSGS Alumini, University of Regina Alumni

Undergraduate, Management Information Systems, Major

Course, Continuous Improvement & Quality Management

Certificate, Data Analytics Ll,