Marcia Davis Email & Phone Number

[~] Developed and implemented Enterprise Portfolio Office (EPO) : Developed road maps, presentations and cultural change with executives, management and organization-wide leaders. Developed and facilitated executive and senior leadership strategic workshops and planning sessions.Responsible for leading migration from traditional PMO to EPO. Led development of portfolio metrics, and communication of outcomes to teams, stakeholders, and senior staff.[~] Led Enterprise Agile transformation: Led in building high performance teams through Agile practices and adopting organizational culture change. Created and deployed department transformation road map templates including training plans and materials, leadership coaching programs, team assessment and measurement templates. Successfully established multiple Communities of Practice (CoPs), coordinated and hosted Grow Agile Open events and monthly in-house tours to Agile community.[~] Managed strategic organization-wide project portfolioCreated Agile prioritization process in concert with budgetary process, coordinated multiple project teams comprised of up to 10 team members. Achieved 30% increase in number of projects completed by creating enterprise portfolio Kanban board increasing organizational strategic alignment and accountability. Created release forecasting process utilizing Scrum@Scale and SAFe concepts increasing on time delivery by 40%.Other responsibilities include leading team of six direct reports, consistently achieving highest performance scores.[~] Directed initiative to develop Agile multi-departmental cross functional team:Achieved return on assets by 25% resulting in over $10,000,000 in annual credit card transaction revenue.

[~] Led Agile transformation:Headed Agile transformation of IT, marketing, executive team, enterprise portfolio team, and other functional departments with 30% increase in project delivery.Created and deployed department transformation road map templates including training plans and materials, leadership coaching programs, team assessment and measurement templates. [~] Built project management office (PMO):Established executive steering committee, project measurements and tracking, documentation, and prioritization process. Successfully implemented SharePoint project management application with organization wide adoption.Directed organization wide project team coordination, facilitation, and communication channels.[~] Managed multiple core application conversions and implementations:Completed two CRM implementations, several on-line banking platform implementations and enhancements, and numerous third-party back office business application implementations including vendor relationships.Responsible for all projects with IT components, with direct reports of project managers and business analysts.Key contributor to technical requirements, business process gap analysis, and issue resolution.[~] Led implementation of various large and small projects:Six new branch openings in one year, business account services, loan processing automation, loan conversions and application implementations, website redesign and rebranding, new product development. Multiple compliance and regulatory projects, and process improvement projects including automated check deposits. Project initiation to post implementation support through building cooperative project teams. [~] Led multiple process improvement projects: Resulted in reduction of thousands of hours per year allowing re-allocation of workforce and up to 80% automation.[~] Achieved over 30% reduction in application bugs and outages:Created and implemented IT change management process and QA/testing process.

[~] Provided creative solutions to technical challenges through proven results:Led card processor conversions, collection package conversion, online banking, loan origination system conversions.Directed third party to in-house processing conversion, card management, and credit card loan functionality. Increased new accounts open by over 30% and eliminated manual account opening process with full automation.Led credit card portfolio rate increase projects generating over $10,000,000 annually in credit card interest income.

[~] Provided top quality production support:Led a team of 16 functional application specialists, technical resources and the Database Administration (DBA) team in support of all production ERP / CRM software applications providing 24/7 support for 2000 users Coordinated development production change submittals with QA teams, devised and managed change management implementation schedule, managed and coordinated development environment planningLed QA process, compliance reporting, and Sarbanes Oxley compliance audits, increased quality of first-time submission from 50% to 90% in two months.Reduced number of severity one issues monthly average by 70% in a 12-month period. [~] Led IBM Hardware Technology Upgrade:Responsible for project plan, resource allocation and task assignment, rollout strategy, issue tracking and resolution, testing strategy and 3rd party vendor interfaces. Project duration of 7 months, budget of $5 million.

[~] Delivered successful Oracle conversion projects: Oracle technical conversion from 10 legacy systems and managed 20+ technical resources. Responsible for all data mapping, documentation, audit requirements, business requirements and implementation of conversion strategy. Managed Oracle ERP / CRM implementation and decommissioning of legacy systems, budget of $3.5 million over two years. Provided project status to senior management Oracle project implementation Steering Committee meetings.Led Oracle 11.5.9 Upgrade, responsible for gap analysis, business requirements, custom code modifications, business testing and upgrade strategy. Led Canada MXP conversion to Oracle, Canada Oracle rollout and implementation. Led team of developers and functional Oracle resources to convert legacy data, Oracle customizations to meet business processes and Oracle application set up to multi organization and currency. [~] Accomplished Process Improvement Projects:Headed task team of 5 developers and functional analysts responsible for developing billing accuracy solution from conception to implement resulting in increased billing accuracy and reducing overall A/R credits up to 40%. Fulfilled leadership role with Danka business partners to achieve business process improvements.[~] Managed Production Support:Directed staff of up to 15 application developers supporting multiple business applications on various platforms, supporting 1500 end-users, multiple system interfaces and disaster recovery.Responsible for production support utilizing workflow diagrams, gap analysis, root cause analysis, requirements documentation, test plans and scripts, and deployment. Tracked and allocated resources to problem tickets. Reduced backlog and total of tickets by 40%

[~] Successfully led and managed development teams, production support and projects:Managed team of 12+ developers with diverse business functional platforms and technical expertise.Led the design, requirements, development and implementation of a real-time Sales Order Entry Application. Project duration of 1-year, total project implementation of $10 million.

Completed analysis, development and technical resolutions streamlining month end closing process reducing process time from 15 days to 7 days. Provided presentations and project updates to executive team. Developed new reports, interfaces, forms, application enhancements, MXP mail / messaging functionality, updated and customized core application code. Completed over 200 assigned development tasks.Developed numerous performance tuning solutions, reduced program processing time by up to 75%.