Marcia Bausell Email and Phone Number

Move Coordinator: Move Coordinator for the United branch of the agency. I handle coordinating moves from setting up the beginning survey appointment to making the post-delivery phone call. Communicates with transferee to coordinate move and to ensure the highest level of customer service and satisfaction. Assists with Inside Sales.Miliarty Coordinator: Handles registration for domestic and international military shipments, work with agents and operations in tracing and tracking, data entry into operations and military system, administer pipeline to include pending loads in transit and storage in transit, complete current handling, administer customer satisfaction survey and allocation of survey results and maintain agent access of survey database. Maintenance DPS and Easy DPS.

COD Coordinator for HHG domestic and international.Maintain communication throughout the move process with customer, dispatch, warehouse, accounting, claims, salesperson, driver, other agents, and anyone else who may be involved in the move. Obtain and ensure accuracy of all necessary information and paperwork from sales representatives. Set up and maintain files on each move using industry specific software. Ensure all documents are in compliance with Federal Consumer Regulations .Prepare, process, print, organize, and distribute all paperwork required for move according to procedures. Verify that services are performed as scheduled. Field and address questions, concerns, and complaints of the external customer, or anyone else who may be involved in the move. Maintain clear and concise documentation all communication with the customer and other parties using industry specific software. Facilitate inbound estimate calls, set, reschedule, and cancel sales appointments for customers as necessary. Maintain calendar/schedule for sales representatives.

January 2012 – July 2012 Atlanta Peach Movers Atlanta, GA Customer Service ManagerResponsible for revenue generating activities of Atlanta Peach Movers, such as: liaison between sales and operations ensuring each move maximizes potential revenue. Generate and keep current, monthly departmental reports of complaint/solution activities.Training all sales staff on pertinent policies and procedures for closing a new client move. Manage the inside sales staff to ensure productivity at all times. Cross-train staff members to assist in other aspects of the company. Set goals for both inside and outside sales.Confirm all complaints are handled promptly. Work with the Sales and Operations to develop a system to handle complaints/problems. Implemented process with customer service ensuring guidelines and procedures are being followed. Make certain a phone call is made with a brief apology and mail out an Atlanta Peach gift.Create and manage an effective inside sales schedule to maximize efficiency of the staff during slow and busy cyclesProvide assistance to Operations on a daily basis from a customer service standpoint and assist with ratings or other necessary activities.Oversee the maintenance/management and bid proposals of the National, Military, O&I, and COD Accounts.

Domestic Electronics Project Analyst/Supervisor for Special Accounts Supervises special projects (Cingular, MDSI, National Distributions Services, Benchmark Data Corp, IBM, Life Fitness) Process rate quotes for domestic ground, air, and international freight. Route and track inbound and outbound freight. Provides assistance to the agents on packing and consolidation of freight, and gather accessorial charges. Coordinating moves with truck brokers, and coordinating commercial moves. Audit and rate freight bills. Quote domestic moves. Handles administrative duties for the General Manager. Set origin and destination appointments for household quotes. Prepare drivers paperwork for household moves. Domestic Air Freight Customer Service Rep. Handles special projects (Benchmark Data Corp, NCR, Willis, Owens Corning, and Van Line agents) Sets up next flight outs. Route and track inbound and outbound freight. Work with pickup and delivery agents on commercial moves, providing assistance to the agents on packing and consolidation of freight, and gather accessorial charges. Coordinating moves with truck brokers. Audit and rate freight bills. Quote domestic moves.

Handles export shipments for Aluminum Company of America to the Far East, Latin America, Columbia, Panama, Chile, and the Middle East. Build load plans for the warehouse to load containers. (Approx. 100 containers per week) Setup bookings with steamship lines. (Appox 60 files per month) Maintain inventory on Alcoa's SAP system to create commercial invoices and packing manifests. Prepare monthly container load plan report for the International Export Manager, Aluminum Company of America. Review and approve warehouse bills. Audit and rate inland and international bills for steamship lines. Manage and maintains for the International Export Manager.