It Manager
Current● Responsible for providing IT support to 220+ employees, addressing all their technological requirements, including managing ticketing systems, overseeing network infrastructure, handling hardware and software issues, and coordinating with vendors● Established Mobile Device Management (MDM) for corporate laptops, iPads, MacBooks, and iPhones● Developed Standard Operating Procedures (SOP) for all IT-related processes● Executed phishing awareness training and assessments● Transitioned to a fully serverless infrastructure● Deployed SharePoint across all organizational locations● Designed Microsoft Flows for onboarding, offboarding, and internal services, thereby enhancing efficiency and reducing processing time● Migrated the entire organization to Cisco Meraki firewalls and access points● Established a VPN tunnel to facilitate connectivity among all nine locations without relying on an Ethernet Network Circuit● Achieved a 20% IT department budget reduction by evaluating service options and identifying cost-saving measures● Deployed an internal ticketing system to enhance departmental control and efficiency● Introduced an outsourced backup system to ensure security redundancy● Implemented a redundant Internet Service Provider (ISP) at each location to ensure continuous business operations● Standardized IT procedures across the organization● Transformed the auction facilities by integrating iPads, monitors, and televisions, resulting in a more contemporary appearance and significantly improving the speed and effectiveness of the process● Transitioned the entire company from Google Docs to Office 365● Successfully networked new sites, including cabling work cutting the cost of outsourcing services
