Operating Systems / Applications / Tools:Windows 7/10, Windows Server 2008 R2/2012 R2, Powershell, Microsoft Outlook 2010/2013/2016, SharePoint 2016 (Office 365), Citrix App Center, RSAT (Active Directory etc.), Exchange Management Console, RES Workspace Manager Console, Symantec Backup Exec, VMWare vSphere Client, TOPdesk, AFAS Profit/InSite, CodeTwo Email signatures, Skype for Business, XelionCommon tasks and responsibilities:• Managing IT related projects• Troubleshooting;• Managing the IT environment;• Preparing and repairing of hardware (desktops, notebooks and servers);• Conducting changes in phone systems (VoiceWorks, Xelion);• Managing smartphones (iOS and Android);• Maintaining multiple back-up systems (Symantec Backup Exec, LTO5 tape library);• Purchasing hardware and maintaining contact relationships with various (IT) suppliers;• Setting up user-instructions, manuals and procedures;• Keep users informed about IT-projects via internal communication routes (intranet, AFAS InSite, SharePoint).Latest projects: • Migration to Office 365From Exchange 2007 to Exchange Online and upgraded from Office 2010 to Office 2016. Implemented the use of OneDrive.Roles: project manager, system administrator• Implementation of SharePointAs replacement of the traditional file sharing system. Design was made in cooperation with external consultant, provided on-site training as well. Roles: project manager, system administrator, functional- and technical application manager• Demoting old Citrix farm and implementing Windows 10Phased dismantling of the Citrix servers, replaced thinclients for notebooks with dockingstations. Created and deployed Windows 10 system image.Roles: project manager, system administrator, workplace manager• Implementation of BYODResearched the use of BYOD within the organization and made it technically possible, set up internal policy.Roles: project leader, system administrator, policy maker

Operating Systems / Applications / Tools:Windows 7, Windows Server 2008, Novell GroupWise, Citrix Access Management Console, Active Directory, Novell ConsoleOne, RES PowerFuse Management Console, Avaya Site Administration, VMWare Vsphere Client , CA ARCserve Backup Manager. Most common tasks and responsibilities:• Troubleshooting;• Administering user accounts and groups in Active Directory and Novell ConsoleOne;• Preparing and repairing desktops, notebooks and servers (business HP and Dell hardware);• Managing and maintaining servers;• Conducting changes in the Avaya Phone System (Analog-, Digital- and IP-telephony);• Managing BlackBerry’s (BES);• Maintaining multiple Back-up systems (CA ArcServe);• Purchasing hardware from various IT-suppliers;• Setting up user-instructions, manuals and procedures;• Moving workplaces (linking phone and data).