Marcia Ratliff Email & Phone Number

Winona, Minnesota, United States

Engage Winona drives equitable civic action and social change in the Winona area by working to ensure everyone has access, voice and power in community planning, decision-making and changemaking. We work with individuals, governments and organizations to create equitable new pathways for community engagement, solve persistent issues, build capacity, and create the conditions for a more equitable future.During my tenure as Executive Director, I:- Doubled the annual budget and individual contributions- Expanded programming in alignment with community needs- Grew a team of 4 diverse, talented staff members- Launched a successful corporate sponsorship program

Winona, Minnesota, United States

• Provided customer service in-person, via email, and by phone, including reader’s advisory, research assistance, and new library user onboarding• Planned and executed a range of educational programs for kids, teens, and families, with audience sizes from 5 to 200+• Wrote, designed, and facilitated a grant-funded makerspace program for youth• Designed flyers, posters, social media graphics, and other marketing products, including a welcome brochure for new library users• Created research-based plans for phased reopening of the library during the Covid-19 pandemic as part of the City of Winona Community Response Team• Created public-facing health and safety signage as part of the library’s safe reopening plan• Conducted outreach programming for the library to reduce barriers to access and transportation• Curated suggested book lists and other resources for youth and their guardians

Winona, Mn

• Wrote product guides, video scripts, blog posts, and advertising copy to drive engagement and assist customers• Edited website content for customer experience and search engine optimization• Answered customer questions by phone, email, and in-person• Acted as liaison between customer service and marketing departments to foster accurate messaging• Created internal process documentation and resources for consistent customer service

South Africa

• Taught ESL and health classes to more than 280 Grade 6 and 7 students at an under-resourced rural school, resulting in 72 percent of learners improving English proficiency• Coordinated with community members to write and execute a grant for a new school library, which served more than 260 students and 25 teachers in its first year of use• Introduced two health education programs for youth. ZAZI, a participatory sexual and reproductive health program, reached a total of 26 girls age 12-16. Grassroot Soccer, an evidence-based sexual health and HIV/AIDS prevention curriculum, reached 62 youth aged 12 to 18.• Documented all initiatives and their outcomes, including participant information, photographs, and narrative descriptions for stakeholder engagement• Submitted quarterly reports for monitoring and evaluation according to Peace Corps program goals• Served as chairperson of a countrywide Resource Committee, gathering, organizing, and distributing digital resources for 129 in-country volunteers, and acting as a liaison between volunteers and Peace Corps staff • Edited the official Peace Corps South Africa monthly newsletter for volunteers

Winona, Mn

• Developed relationships with community leaders working in healthcare and wellness, conservation, and arts, becoming the go-to staff member to cover these topics• Localized national health trends for the newspaper’s primary audience• Wrote more than 550 articles, ranging from breaking news to long-form weekend features• Achieved third place for a story about rural healthcare, 2015 Minnesota Newspaper Association awards• Proofread and optimized online content

Winona, Minnesota, United States

• Supervised editing and managing staff to produce a weekly publication (30 members on staff)• Oversaw hiring and training of new staff members• Re-designed layout of publication

Wrote weekly feature articles, managed a team of reporters, and designed the print layout of the weekly features section.