Marcia Hall's Location
Park Forest, Illinois, United States, United States
Marcia Hall's Contact Details
Marcia Hall work email
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Marcia Hall personal email
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About Marcia Hall
As a Senior Project Manager I have demonstrated a proven success formula for over 15 years. A Project Manager requires patience and an analytical mind. As a effective, results-producing project manager I possess an attention to detail, a “do-whatever-it-takes” attitude, in tandem with the talent of providing excellent customer service. As a Career Project Consultant, my success lies in my ability to think independently, manage time, and draw upon my previous consulting experiences. Highlights of the skills and demonstrated talents are as follows:As a Project Manager at Ovation/McLeodUSA - I Managed, planned, developed, and implemented large scope projects in various stages of implementation and located in multiple new markets. This included definition of project scope, tasks and timeframe, identification of team members and organization of the team, financial accountability and completion of the project within schedule and budget.Managed a team of Consultants creating and implementing policies and procedures to achieve maximum results as well as refining and updating current procedures for McLeod.Tracked and presented project status to internal and client management groups through facilitation of regularly scheduled project meetings, issues tracking and careful communicationsDelivered executive presentations on project milestones/status utilizing MS Word, MS Project and EXCELCoordinated and maintained communication with team members in multiple locations.Liaison for my team and was responsible for communicating/exchanging information pertaining to all changes.Developed an understanding of the functionality of equipment, personnel responsibilities and the project management process. Scrum Master/Agile methodology experience.Assisted with the Project Plan, Project schedules, Risk reporting, and Mitigation.Specialties: Project management, leadership, implementation of projects, customer service, effective communication, Certified Scrum Master
Marcia Hall Work Experience Details
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Senior Project ManagerExelon Sep 2022 - PresentChicago, Il, Us -
Senior Information Technology Project ManagerExelon Apr 2022 - Sep 2022Chicago, Il, UsManage information technology projects consisting of cross-functional teams involving multiple IT disciplines and areas including contract resources. Responsible for managing the scope, schedule, budget projects, and programs. Leads project teams through business case/funding approval process, initiation, execution, and project closeout in accordance with IT Management Model and PMI standards.
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Global Program Manager- It TransformationDeloitte Apr 2021 - Aug 2022Worldwide, Oo -
Product OwnerArgonne National Laboratory Mar 2020 - Apr 2021Lemont, Il, Us -
Sr. It Project ManagerUlta Beauty Jan 2019 - Mar 2020Bolingbrook, Il, Us• Manage production support- performance management, release management, hypercare, deployment, roll out, iPad procurement and deployment.• Discuss all production support aspects with application development management.• Develop relationships with the business community• Provide additional support to existing production support procedures.• Interact with infrastructure, release management, change management, QA, DBA and application teams.• Provide regular status reports to management on application status.• Prioritize issues raised and resolve it accordingly.• Coordinate escalation and resolution of major service issues.• Report promptly to management and business partners regarding critical outages until resolution.• Define and manage scope, budget, schedule, priorities and risk throughout multiple projects. -
It Project Manager LlUnited Airlines Aug 2018 - Jan 2019Chicago, Il, Us• Responsible for management of multiple Projects and or Large Programs for App Dev of high complexity, priority, and risk. • Clearly defines the project scope and objectives.• Oversee the development of the detailed business requirements for the project and ensures they address the business unit's objectives. • Develop a detailed estimate of the level of effort, schedule and budget necessary to successfully develop and deliver the solution meeting the requirements and quality expectations. • Develop an initial plan to clearly define the project requirements and determine an appropriate solution design. • Escalate problems as necessary to ensure awareness and seek assistance with resolution when necessary. • Meet the project requirements by delivering a quality solution, on time, and within the planned budget. • Create and manage all the accepted project management deliverables including the project charter, project plan, budget, resource plan, risk plan, support plan, implementation plan and other deliverables as required • Track, manage, and adjust the original plan as necessary to ensure successful delivery • Communicate the requirements, solution design, and estimates to the project sponsor(s). • Provide regular status reports to stakeholders, sponsors, the enterprise, and others involved in the project. • Effectively coordinate with the various technology, business, and vendor teams to ensure the project's success. -
It Delivery Project ManagerClaire'S Inc. May 2017 - Apr 2018Hoffman Estates, Il, UsWork with business stakeholders in assessing current and future processes, with a focus on capturingrequirements, identifying solution options and providing pragmatic, balanced recommendations, as well as ensuring the day-to- day management of projects that will produce the required products, to the required standard of quality within specific constraints of cost and time.The Project Manager is responsible for understanding business needs and identifying how bestto meet those needs. This requires them to work closely with the business stakeholders, internal development and infrastructure teams and any Third Party Suppliers in assuring thesolution design and evaluating how this fulfils the requirements, understanding the businessimpact, and working with the business in supporting the solution sign off through effectivetesting and business process change delivery.Adheres to the established processes, methodology and practices, whilecarrying out their responsibilities. This includes meeting established quality standards. -
Project Control OfficerCn May 2016 - Feb 2017Montreal, Qc, Ca• Responsible to implement and support project administration and controls procedures for Project Managers for PTC project• Support the timely flow of project information to support both upward and downward communications of project status.• Manage Labor cost and time management project team US and Canada. with MS Project, PWA, and SAP.• Maintain project records of all expenditures. • Perform monthly actual hour’s reconciliation between SAP & project plans.• Schedule and attend project. Meetings. • On boarding of new team members in US and Canada -
Pos Project ManagerMcdonald'S Corporation Jun 2015 - Mar 2016Chicago, Illinois, UsPOS mid level Project Manager for a global POS releases. Working on a team with the various functional and release teams within the IT organization and Global. As a mid level Project Manager work on smaller projects, facilitating meetings, tracking status timelines, documenting in MS Office Suite, coordinating communications with stake holders, driving out the requests, change requests and ensuring the successful, on-time, on-budget, on-scope delivery of store systems releases. Primary responsibilities include serving as project leader for store systems releases and leading development project deliverables.Specific responsibilities include:• Development, execution and monitoring of project management plans for small to medium size project deliverables for Store Systems releases • Status reporting and communication to stakeholders• Effective meeting facilitation• Continuous improvement of the development process and project management processes -
It Project ManagerSvt.Llc Nov 2014 - Apr 2015Highland, In, Us• Executed a new procurement cloud based application to users including training and after deployment support.• Upgraded email application from Google mail to Microsoft Outlook including training and deployment for 1500 users.• Created and managed new company wide distribution groups.• Project lead for IT department Store remodel project • Assisted with implementation of the Service Desk• Implementation of Human Capital Management System• Compiled weekly Executive IT Run Department Status reports in PowerPoint.• Assisted with creation of PMO documentation and process -
Project ManagerPls Financial Services Dec 2012 - Jul 2014Chicago, Il, Us• Facilitated and scheduled conference meetings, presentations, and training through WebEx with Executives, Stakeholders, Subject Matter Experts and Users.• Implemented IT Integration Projects in multiple business areas Operations, Procurement, Accounting, Compliance and IT.• Implemented PLS POS system with Western Union’s new WUPOS POS system. The first company in the US to integrate the WUPOS system.• Facilitating , planning and executing projects according to strict deadlines and within budget• Managing projects from inception through implementation• Assisted with the creation of the PMO group, process and documentation.• Utilization of Visio to create process flows• Communicating and working with the Executive Management team• Implementation manager experienced in negotiating resources and timelines, defining scope and work requirements, creating project schedules and project plans.• Coordination of new store openings• Implementation of new software tools and enhancements that will provide new services to our customers.• Lead team of Subject Matter Experts to complete acquisition of new businesses to PLS locations from approval of DFI to takeover of location.* Implemented upgraded Insurance Agency Application -
Project ManagerWalgreens Mar 2011 - Dec 2012Deerfield, Il, Us• Nurtured relationships with team member to deliver projects on time.• Team member the assisted in the created the POS PMO team.• Ability to gather valuable information from internal and external resources.• Meeting coordination and facilitation of meetings as well as documentation of the meetings• Identify project issues and escalating to the project manager with experiencing in communicating up.• Manage conversions of Duane Reade stores to Walgreens NextGen POS system from Store MMS to IC+ system.• Created and maintain incident and progress reports for senior management.• Escalation manager for conversion issues• Managed any T-1 issues from installation, turn-up, extension and repair• Handle pre and post conversion issues through resolution for stores• Developed training procedures and documentation for Deployment Ambassadors• Trained Deployment Ambassadors for NextGen and Loop Back conversions• Worked in conjunction with DTR to improve the conversion process• Managed projects from $75,000 to $20 Million dollars.• Created PowerPoint presentation and Visio documents for projects -
Senior Project ManagerData Tel Communications Jul 2008 - Jun 2009• Troubleshot and facilitated repair of services for customers• Coordinated the installation and disconnection of services for clients• Managed after hours and early morning installation of services• Developed client relationship• Managed clients’ telecommunication services and services with other vendors.• Conducted financial analysis of customers’ services and competitive bids of current and new services.• Coordinated and responded to complex customer telecommunications requests, resulting in increased sales and customer satisfaction * Place order with LEC and CLEC for PRI's, 1.5 Meg circuits to 50 Meg circuits
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Telecom Network Specialists For TMobile Umts Upgrade Oct 2007 - Jul 2008Upgrading T-mobile's network with Nokia Siemens equipment. Completed extra site visit documentation for commissioning of site to install RF, power and system modules.Assist project manager with subcontractors in coordinating Pre Construction Walks, Surveying the locations per CAD drawings and installation of new antennas.Manage schedule of locations and working in progress at sites.Manage invoices, processing, tracking change and installation orders for sites from site design, site survey, site and construction purchase orders, antenna system complete, civil work, flexi installation and flexi integration.Creating spreadsheets, trackers and reports for various steps in the project plan and providing weekly status reports.
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Senior Customer Service SupervisorMidwest Suburban Publishing Sep 2002 - Oct 2006Responsibilities include day-to-day management of the department, personnel, and communication with contractors, district managers, customers and distribution. Manage 2 supervisors, 3 team leaders, and 40 representatives. Managed call center technology IVR, ACD and Call Center SoftwareStrong cross-functional experience in administrative as well as personnel management. Trained and developed CSR's, team leaders, and supervisors in their positions to improve job performance.Extensively used EXCEL spreadsheets for documenting and tracking project status Performed staff evaluations to monitor job performance and quality of work. Improved rep performance through technology and reporting while interfacing with team leaders, superiors and directors.Demonstrated exceptional ability in developing customer service policies and procedures that would translate to quality service for our customers and the department. Ability to resolve customer issues and maintain effective customer relationships. Design, evaluate and execute calling strategies that increase maximum service and departmental goals. Point of contact for all human resource issues for two different company employees that have two different benefit packages.Calm demeanor in dealing with internal and external customers, employees and managersEffective training, mentoring, time management and multi-tasking skills.
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Project ManagerAndrew Corporation Jan 2000 - Jan 2002Developed response to Request for Quotes. Organized and tracked status and budgeted costs of projects using MS Project. Worked with contract administration and the terms and conditions of contracts between the customer and Andrew. Tracked and presented project status to internal and client management groups through facilitation of regularly scheduled project meetings, issues tracking and careful communicationsDeveloped Project schedules and plans and identified critical path to guarantee an error free environment. Assisted with the Project Plan, Project schedules, Risk reporting, Risk Mitigation strategies, and budget reportingCreated reporting procedures and change controls for projects using EXCEL and Word. Resolved discrepancies verified and authorized payment of invoices. Coordinated and conducted project status meetings. Maintained project documentation. Reviewed and monitored technical service requests with follow through to conclusion/resolution. Supervised field crew responsible for services and projects.Documented lessons learned from analyzing the data and distributed the information to the necessary departments. Completed assigned projects on time and within budget constraints.Identified trends that would have a negative impact in the environment. -
Service Project ManagerOvation Communications/Mcleodusa Jan 1999 - Jan 2000Planned, developed, and implemented large scope projects in various stages of implementation and located in multiple new markets. This included definition of project scope, tasks and timeframe, identification of team members and organization of the team, financial accountability and completion of the project within schedule and budget.Tracked and presented project status to internal and client management groups through facilitation of regularly scheduled project meetings, issues tracking and careful communicationsDelivered executive presentations on project milestones/status utilizing MS Word, MS Project and EXCEL.Coordinated and maintained communication with team members in multiple locations.Completed assigned projects on time and within budget constraints.Liaison for my team and was responsible for communicating/exchanging information pertaining to all changes.Developed an understanding of the functionality of equipment, personnel responsibilities and the project management process.Director of Customer Service Established and organized the Chicago customer service department and order entry department. Managed 2 supervisors and over 40 employees in order entry, order management, billing and customer care. Assisted with project objectives and key metrics to meet business goals.Developed and implemented processes and procedures for the call center and the order entry department. Maintained implementation of service and network conversions. Monitored customer satisfaction and resolution of customer problems.Recognized for leadership skills and performanceSelected for promotion.
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Account Relations Manager/Project ManagerWorldcom/Mci Jul 1992 - Jan 1999Retained and grew the existing customer base of accounts. Provided customer education and acted liaison for billing issues, applying credits as warranted. Facilitated resolution of service issues as needed and in accordance with escalation guidelines. Proactively contacted assigned customers monthly. Tracked customers accounts using Excel and communicating with customers through Word documents.
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Sales ConsultantWorldcom/Mci Jul 1992 - Jan 1999Responsible for managing a portfolio of 750 customers. Interacted with customers and vendors on various customer service issues and projects. Programmed additional features to customer lines via Centrexmate. Managed customer service tickets and assisted Sales Engineers with customer service improvement.Branch AdministratorCoordinated construction and relocation of new office suite. Managed purchase and installation of new office telephone system. Supplied administrative support to managers and sales staff. Entered sales orders and monitored open orders and reports. Received incoming calls and forwarded them to appropriated person or department. Greeted clients and visitors. Collected and distributed inbound and outbound mail. Handled human resources issues.Recognized for ability to address and resolved customer service issues.Recognized for ability to develop positive working relationships.Selected for promotion to a series of positions of increasing responsibility over a seven-year period of employment.
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Sales EngineerWorldcom/Mci Jul 1992 - Jan 1999Managed sales orders from paperwork to implementation of service, working with both internal and external customers. Provided technical review and approval for service solutions presented to customers. Furnished application engineering requirements and specifications support for products and services to the sales team. Coordinated administrative processes associated with sales activity. Designed applications for customers.
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Project ManagerWorldcom, Inc Jan 1992 - Jan 1999Local Network Development Project manager for new markets in the Ameritech region. Maintained, reviewed and negotiated interconnection agreements with Ameritech. Facilitated weekly conference calls with Field Operations, Marketing, Provisioning, Network Planners and Field Sales/Service staff.
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ManagerWorldcom, Inc Jan 1992 - Jan 1999Local Network Development Project manager for new markets in the Ameritech region. Maintained, reviewed and negotiated interconnection agreements with Ameritech. Facilitated weekly conference calls with Field Operations, Marketing, Provisioning, Network Planners and Field Sales/Service staff.Worked on development and implementation of customized software system. Documented Statement of Work with subject matter experts and coordinated documentation for vendor and implementation of software. Provided support beyond business hours.
Marcia Hall Skills
Project Management
Cross Functional Team Leadership
Integration
Software Documentation
Management
Customer Service
Team Leadership
Leadership
Pos
Telecommunications
Customer Satisfaction
Ms Project
Vendor Management
Team Building
Troubleshooting
Call Centers
Time Management
Process Improvement
Strategic Planning
Sharepoint
Project Portfolio Management
Budgets
Pmo
Microsoft Project
Customer Relationship Management
Agile Project Management
Marcia Hall Education Details
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Rich Central -
Capella UniversityInformation Technology Project Management
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Indiana Institute Of TechnologyHealth Care Administration
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Prairie State CollegeBusiness Management And Supply Chain Management; General Studies
Frequently Asked Questions about Marcia Hall
What company does Marcia Hall work for?
Marcia Hall works for Exelon
What is Marcia Hall's role at the current company?
Marcia Hall's current role is Senior Project Manager.
What is Marcia Hall's email address?
Marcia Hall's email address is ma****@****res.com
What schools did Marcia Hall attend?
Marcia Hall attended Rich Central, Capella University, Indiana Institute Of Technology, Prairie State College.
What are some of Marcia Hall's interests?
Marcia Hall has interest in Poverty Alleviation.
What skills is Marcia Hall known for?
Marcia Hall has skills like Project Management, Cross Functional Team Leadership, Integration, Software Documentation, Management, Customer Service, Team Leadership, Leadership, Pos, Telecommunications, Customer Satisfaction, Ms Project.
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