Improve Customer Experience for Premium Brands. Train, facilitate, and coach employees to move beyond customer service functions, and elevate every aspect of the customer experience, to build loyalty, referrals, and profits.

Leadership Development/ Change Management / Organization Effectiveness/ Strategy Sample consulting engagements:• Guided executive team through strategic discovery and decision making to re-structure and consolidate multiple international regions. • Clarified technology direction and business needs.• Created strategic development plan to support change management initiative of a consulting arm of multi-national organization. • Designed and led training for Consulting… Show more Leadership Development/ Change Management / Organization Effectiveness/ Strategy Sample consulting engagements:• Guided executive team through strategic discovery and decision making to re-structure and consolidate multiple international regions. • Clarified technology direction and business needs.• Created strategic development plan to support change management initiative of a consulting arm of multi-national organization. • Designed and led training for Consulting Methodology and Best Practices firm-wide. • Established customized content-rich presentations for Health Care Software provider Customer Road Show. • Strengthened interaction and brand awareness with users, gain commitment to stronger partnerships, and created energized teams. • Led cross-functional team in streamlining and integrating functions from Quote to Cash in highly disjointed systems and operations organization. • Guided CDC Division of Cancer Prevention and Control through strategic plans to increase effectiveness of services in At-Risk communities. Show less

Coaching individuals through all aspects of developing and launching their Entrepreneurial businesses.

Helped to strategically guide the direction of WTS, in accomplishing their mission of Advancing Women in Transportation. Contributed to the organization’s growth and legacy, and ensure that the organization was compliant with legal and regulatory obligations.

Presenter to Vistage Groups on Strategy and Leadership

Facilitate strategic outcomes and conduct training. Facilitate Board and Management retreats, JAD & Implementation Strategies, as well as focus groups. Help clients work through challenges dealing with strategy, leadership, communications, as well as, organization and process changes.

Business Development (Presales / Post Sales) Headed Order Management Pre-sales Consulting team responsible for domestic, international accounts and key vendor partnerships. Recommended strategies and implemented business process software solutions. Results achieved include: streamlined systems and processes, improved efficiency and quality, reduced cost. Established infrastructure for communicating competitive positioning, marketing/ sales information between corporate and remote… Show more Business Development (Presales / Post Sales) Headed Order Management Pre-sales Consulting team responsible for domestic, international accounts and key vendor partnerships. Recommended strategies and implemented business process software solutions. Results achieved include: streamlined systems and processes, improved efficiency and quality, reduced cost. Established infrastructure for communicating competitive positioning, marketing/ sales information between corporate and remote locations throughout US, Europe, and Asia-Pacific to grow sales and maintain health ROI.Performed all phases of presales consulting from qualifying discussions through detailed discovery of the issues, formulating solution, presenting and demonstrating solution, to highlighting value and benefits to the prospect. Raised the win rate and size of software contracts by developing and conducting implementation strategy workshops highlighting business and software integration advantages. ($2.6M in FY94). Increased revenues over nine consecutive quarters by managing and maintaining staff utilization rate of eighty percent or higher. Show less

Account Representative responsible for sales to the Big 6 Accounting firms in the southeast and pre/post sales, support to major Atlanta based clients.

Software evaluation for Corporate Human Resources Systems. Functional and technical designs of business processes, efficiency and quality improvements.