Marci Crawford Email and Phone Number

Test Lead – Testing Project Managero Manage testing activities for multiple projects simultaneously o Develop strategy including testing timelines, deliverables and resource need o Manage team of 2-6 testers across multiple testing areas; coordinate testing activities for all applications within company sponsored projectso Coordinate testing activities between client and outside vendoro Monitor testing timelines and deliverableso Document and report testing status to testing and project leadership (project sponsors and business owners) o Manage resources –coordinate resources with other projects and standard production support testing activities.o Responsible for coordinating testing activities with offshore resources Configuration Lead - Facets systemo Coordinate gathering and documentation of business requirementso Analyze requirements, assess Facets system functionality, document configuration options, review with stakeholders to determine and document final configuration approacho Configure system based on final approacho Worked with technical teams in support of data conversion from legacy to Facets systemo Worked with technical teams in support of report and interface development

Twenty years progressive experience within the company. During which time my roles included, Configuration Lead, Business Analyst, User System Analyst, User Acceptance Tester, Cross Functional Operational resource (Billing Specialist, Claims Processing Specialist and Customer Service Correspondence Representative), Billing Specialist, Customer Service Representative, Claims Processing Specialist.