Marcie Ackerman Email & Phone Number

Nashville, TN, US

As the Assistant Director of Planning and Community Development for the Upper Cumberland Development District, our department assists the 14 counties that make up the Upper Cumberland region of Middle Tennessee with their plans for the future. We assist our communities to strategically plan for projects that range from industrial development, downtown.

As a Community Development Planner at the Upper Cumberland Development District. I work with fourteen different counties with writing and administering grants. Grants are submitted to various funding agencies such as Community Development Block Grants, Appalachian Regional Commission, Federal Emergency Management Agency.Grant responsibilities include, but.

Cookeville, Tennessee

*Oversaw HUD 202 and 811 complexes.*Managed low-income housing (duplexes, houses, apartments).*Performed maintenance requests when needed.*Ensured rent was paid in a timely manner.

Greater Nashville Area, TN

* In charge of government paperwork including MIPS, PQRS, Meaningful Use.* Ensure the practice is up to OSHA standards.* Implement new training policy for new and existing employees.* Keeping doctors up-to-date to ensure the existing patient experience is the best by analyzing data across multiple platforms.* Analyze statistical data on a regular basis.*.

* Create training modules and assessments* Updating agendas, modules, assessments and other training materials as needed* Assist with various call monitoring projects across all lines of business* Answer questions relating to call monitoring system while working with engineers ensuring calls are recorded

* Served as on-site IT with various technical issues.* Ensured a smooth transition to a new bank-wide system.* Held regularly meetings across multiple lines of business to ensure proper channels were up-to-date.* Create process improvement to further enhance productivity of teammates.

* Answering in bound calls, assisting clients with financial needs.* Trained new hires / One-on-one peer coaching for efficiency.* President's Board, Champion of several internal teams. * Pilot team of new corporate-wide computer system.

* In charge of gaining and keeping a customer base of over 1,500.* Met and surpassed 150% of quota through out tenure.* Peer-coaching on how to exceed KPIs* Worked with businesses to understand needs and develop relationships

* Oversaw customer's accounts and bills.* Received letters for outstanding customer service in the Carolina/Tennessee region.* Saved several accounts from disconnecting by going above expectations.

I also worked at Tennessee Tech University as an assistant in the football offices and filming the football team practices. I was a writer for the TTU newspaper, "The Oracle"​. I worked my way through college as a part-time sports writer for the "Herald-Citizen" newspaper and a server at Red Lobster. SkillsI have experience in making large bank deposits.

B.S., Communications-Journalism, Public Relations

Activities and Societies: Delta Gamma Fraternity 1998 - 2000 English - Journalism, Public Relations

Master Of Business Administration (Mba), Mba

Activities and Societies: . .