Marcie G. Email and Phone Number

Check in/out patients, provide administrative support, and manage the primary calendar (scheduling) for two therapists, two medical assistants, and two physicians. Process daily financial transactions and ensure patient’s treatment program is accurate.• Verify patient insurance and program eligibility. • Schedule appointments.• Complete daily documentation of patient outcomes and other required information.• Process insurance claims.

Verify ordering and delivery of products. Process daily financial transactions and conduct/complete financial reports. Create weekly or biweekly staff schedule according to expected hours. • Provide customer service utilizing cash register and directing them to merchandise.• Ensure cleanliness and safety of store and premises.• Complete daily ordering of merchandise.

Provided compassionate and competent support to intellectually and developmentally disabled adults. Demonstrated daily living skills and appropriate coping techniques to utilize when necessary. Provided clear and concise documentation.• Obtained vital signs and assessed client’s overall health as scheduled.• Managed wound care and stomas.• Administered medication, used durable medical equipment (i.e., gravity feed, epumps, etc.), and conducted medication audits.• Supplied administrative support to program manager.• Improved living environment by establishing communication logs, and inventory supplies list.

Promoted to Program Coordinator for the opening of a new 50-bed CRSRO program design in the region. Oversaw the medical office, which included medication, patient course of treatment (diagnosis and/or prognosis) in a medical facility, assisted the Program Director with daily operations of facility including ensuring HIPPA, federal and state compliance, management of correspondence, schedules, admissions, discharges, hiring, and terminations. Collaborated with internal departments and external entities to coordinate exceptional service and consumer treatment.• Collaborated with medical personnel and behavioral specialists ensuring continuum of care and wrap around services.• Developed and implemented new hiring training procedures which increased efficiency and reduced staff turnover rates. • Created, proofread, and edited individual service plans, memos, annual reports, and other documentation. • Interpreted medical and psychiatric documentation for consumer and staff education.

Assigned to deliver quality in-home care to adult patients who were ill, advanced in age (geriatrics), or disabled. • Handled durable medical equipment (i.e., oxygen concentrators, hoyer lifts, etc.). • Administered medication.• Prepared meals according to nutritional meal plan.• Monitored the safety and cleanliness of homes.

Promoted from Case Coordinator to Program Manager within three months of employment. Conducted staff and resident meetings and distributed information as directed by the Program Coordinator. Ensure agency, state, and federal regulations compliance.• Verified consumer/patient insurance and program eligibility.• Utilized HMIS/EHR to review, and edit progress notes, individual service plans, etc., and provided constructive feedback to writers.• Conducted medical and psychiatric assessments.• Finalized monthly Medicaid billing reports by expected due dates.• Supervised medication and trained staff to reduce medication errors.

Selected by board to become a member of Beacon Volunteer Ambulance Corps. • Responded to medical emergencies, • Assessed and stabilized patients.• Transported patients to health care facilities.