Marcie Kelley Email and Phone Number

Provide customer service communications which may include such duties as: processing enrollments, telephone answering, responding to inquiries and information requests from both internal and external customers, providing follow-up for information requests and greeting visitors.Perform administrative tasks, which could include: researching; setting up and maintaining spreadsheets and databases; completing forms; logging or posting information; data entry; maintaining and monitoring budget information; handling of money or vouchers.Produce correspondence, compiling and producing reports, presentations and other documents (both paper and electronic) including drafting of content when appropriate, assuring proofreading for accurate punctuation, grammar and spelling and use of word processing software for producing a professional appearance.Perform duties such as: preparing documents for mailing; maintaining on-line calendars, scheduling and assisting with preparations of meetings, events and/or orientations, maintaining, filing and retrieving records; copying, assembling and distributing materials.Coordinate with administration regarding campus/department expenditures, budget variances, purchasing, payroll and bookstore.

Executive Assistant to the Vice President of OperationsResponsible for relieving some of the minor details from the Vice President so that he can focus on the bigger picture, as well as being willing to lend assistance to the entire office staff. They should maintain a professional image in all aspects of the job; appearance, email and telephone conversations. Act as a liaison between the Vice President and other staff members. Responsibilities and Duties• Record and maintain monthly expenses, mileage for multiple companies that the Vice President manages using Expensify• Record and maintain monthly expenses for the Operations Manager-Expensify and Divvy• Use QuickBooks to maintain accounting for multiple companies• Create and maintain client, vendor and bank files• Set out of office notices and monitor Vice President’s various business emails while he is traveling• Book flights and hotel rooms as requested• Welcome guests and arrange meetings• Take notes in Staff meetings, generate an outline and distribute to the attendees• Responsible sourcing and purchasing of Office Supplies and Equipment• Maintenance issues for office• Prepare prospective clients marketing folders• Assist in creating new documents for clients• Monitor FedEx account and pull invoices• Add contacts in Outlook from business cards received

Assist with Career Services job placement program to meet students and community needs by matching student abilities and experience with employer’s requirements. Assists students with the interview process and finding permanent employment in his or her field, paying attention to the specific needs of each employer, assuring the student is prepared for the workplace. Duties and Responsibilities Assist with effective job placement program for students and graduates as measured by employee/student satisfaction surveysBuild and maintain relationships with business and community leaders by a variety of means including account visitationsAssist students to determine their qualifications and work history to determine appropriate placementMatch student knowledge and abilities with job requirements and refer qualified students to employers for interviewsProvide a variety of general and technical information to students, staff and the community regarding job placement servicesCollect, organize and analyze local and national employment information and trendsAssemble, interpret and organize statistical information from employers and studentsPrepare comprehensive reports for management, insuring accreditation complianceWork in collaboration with Career Services to plan, coordinate, and organize job fairs and workshops, in-servicesIncorporate technology in all areas of job placement servicesDevelop strategies and carry out routine office duties to achieve efficiency and effectiveness in the Career Services DepartmentCreate environment of Excellence in Customer Service toward students and employment sites

Completes a broad variety of administrative tasks for the President including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas. Plans, coordinates and ensures the President's schedule is followed and respected. Communicates directly, and on behalf of the President, with staff, key executives, on matters related to President's programmatic initiatives. Researches, prioritizes, and follows up on incoming issues and concerns addressed to the President, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response. Provides leadership to build relationships crucial to the success of the organization, and manages a variety of special projects for the President. Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks. Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.

Acquire strong product knowledge of the entire L'Occitane product lineAcquire extensive knowledge of L’Occitane skincare product linesManage, supervise and train staffProvide outstanding customer serviceCommunicate L'Occitane standards and expectations to management team and sales associatesMaintain L'Occitane standards and hold staff accountable for providing quality customer service and achieving sales goalsAnalyze and review sales associates performanceDevelop coaching logs and refine selling techniques on store wide and individual basisMaintain, train and coach L'Occitane visual and merchandising standardsDevelop a "Preferred Customer Registry" for follow-up phone calls, product launches, and exclusive eventsDevelop a skincare customer baseRecruit, hire and train sales associates and future management candidates