Marcie Thompson, Mba, Csm, Cspo, Kanban Email and Phone Number

• Supported Kanban principles that reduced average cycle time from 26 weeks to less than 6 weeks resulting in increased productivity and throughput time. • Utilized Agile Scrum practices with Service team increasing their average Velocity of 26 to 58 within 3 months.• Worked with 5 Product Owners in adopting Agile mindset by combining work from several sources into a unified Product Backlog supporting strategic business initiatives.• Mentored 25+ Scrum team members in story writing workshops supporting Scrum principles.• Designed custom Jira Dashboards using unique JQL to identify potential risks, track work against roadmap, and showcased team performance through metrics. • Coached Product Owners in utilizing Jira Advanced Roadmap to align and organize goals against OKR’s.• Led structured tutorials on various topics that included Jira reports on metrics, Scrum Retrospectives, Jira Workflows, team building techniques, and process improvements utilizing Jira Smart Checklist.• Assisted PMO Manager in the development of a 30/60/90 onboarding program for new associates.• Managed content creation and maintenance of team Confluence pages including monthly metric reports.

• Assisted team with global initiative to restrict assess using online storage sites by providing day to day support ensuring alignment with timeline & deliverables.• Coordinated with Communication Team requirements for end user notification to meet go-live deadline. • Identified key risks and dependencies between multiple teams ensuring a mitigation strategy. • Supported Project Manager by organizing and assigning work tasks via MS Planner.• Facilitated weekly meetings by collecting status updates and mitigated impediments or blockers.• Prepared Power Point presentations and communication materials for senior leadership.

• Worked as part of the development team in the Scrum Framework as a Developer.• Completed 8 Concept Proposals with several USF departments to highlight where strategic goals are not being met or where performance needs improvement to advance streamlined efficiencies and/or reduce operational costs. • Tasked with assigned stories, crafted acceptance criteria, and created subtasks utilizing Jira to complete work on the Data Analytics Reporting Team to achieve strategic goals. • Performed technical content writing in Confluence pages and updated layout to new style guidelines for users to clearly understand USF’s policies and procedures. • Created updated Excel reports for senior leadership to assist in COVID related return to campus decisions.• Designed sample reports and dashboards in Power BI to gain knowledge of software functionality to assist team members in project work.

• Managed over 300 medium sized residential remodeling projects ranging from $5,000 to $20,000 budgets creating a niche market.• Conducted site visits of all sub-contracting work to maintain high standard of craftsmanship earning repeat business and referrals.• Streamlined scheduling of sub-contractors and procured materials at each job site through various vendors to ensure construction activities moved according to time and budget requirements.• Negotiated pricing of materials with vendors to reduce costs up to 20%.• Improved management of project expense through Microsoft Excel reducing time and effort spent monitoring costs and researching errors. • Devised the project work plan and made revisions as needed while keeping stakeholders informed strengthening communication and satisfaction.

• 2006 Presidential Coin recipient presented by USAA Property and Casualty President for outstanding customer service.• Performed first line underwriting up to $5 million limit of authority to issue new insurance policies.• Identified member life events and facilitated solutions on products while adhering to underwriting policies and procedures that resulted in 93% success rate in new sales. • Developed new employees in Pipeline training classes and Peer to Peer Mentoring for streamlined process improvements under 2 MST Directors, 7 Unit Managers, and 1 classroom trainer over an 8-year period.• Answered 60+ incoming calls per day to help resolve escalated member issues while exceeding peer phone productivity average by 22%.