Marcie Tolbert

Marcie Tolbert Email and Phone Number

Support Specialist @ Coach
Detroit, MI, US
Marcie Tolbert's Location
Detroit Metropolitan Area, United States
About Marcie Tolbert

“A wise man adapts himself to circumstances, as water shapes itself to the vessel that contains it.” — Chinese proverbThe “adaptability paradox” is a critical skill that should fostered by an individual or organization in order to flourish. Ultimately, ones ability to be attuned the workplace and industry only serves to better the business. I believe this is a concept that is core to cybersecurity and, it is ideologies like this that guide me as I continue to grow and develop within the cyber sphere.Currently, I contribute to the security posture of my current position in several ways. I apply policy and procedure to all situations, addressing the needs of the business and reducing and mitigating risks. I effectively communicate and present technical concepts to nontechnical personnel in a clear, concise, and understandable manner. I also exercise sound, independent judgement in high-stress situations.My other skill-sets include:• 𝐂𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 - Builds security awareness within internal team of 15+ people through real-world examples and education on key pillars of cybersecurity, resulting in a more threat-informed staff.• 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 - Employs a proficiency in various modern technologies for assisting customers and streamlining interactions with those in need of guidance, evolving the process from unstructured to 4 steps.Some learning resources I use for advancement include:• 𝐇𝐨𝐦𝐞 𝐋𝐚𝐛 - Utilized Elastic, Suricata, and Splunk among other tools to emulate a small enterprise network in which I simulate offensive and defensive tactics through the creation of events, allowing for the application of the NIST Incident Response Plan.• 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 - Integrates online training platforms like Cybrary and Rangeforce into daily learning in support of practical and theoretical knowledge within these and other key areas: incident response procedures and forensic analysis, log and packet analysis, vulnerability assessment, and centralized monitoring.If you're interested in contacting me regarding a position with your company please feel free to email me at marcietolbert@gmail.com or connect with me via LinkedIn.✨ Let’s Connect ✨✉️ Email: marcietolbert@gmail.com🤝 LinkedIn: https://linkedIn.com/in/marcie-tolbert🐦 Twitter: https://twitter.com/MarcieTolbert @MarcieTolbert🌐 Web: www.marcietolbert.com

Marcie Tolbert's Current Company Details
Coach

Coach

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Support Specialist
Detroit, MI, US
Website:
coach.com
Employees:
12157
Marcie Tolbert Work Experience Details
  • Coach
    Support Specialist
    Coach
    Detroit, Mi, Us
  • Coach
    Technical Support/Customer Service
    Coach Oct 2009 - Present
    Auburn Hills, Mi
    - Ensures adherence to the rules and regulations set by the PCI DSS for 10,000+ transactions per year, thereby taking ownership in the organizations overall security and risk management strategies.- Fields incoming calls through real-time analysis, mitigating social engineering tactics and halting over 5 known attempts in the past 3 years.-Interfaces with remote helpdesk regarding high-tiered technical issues, providing both in-store support and the allowance of a 30% reduction in open tickets and technician dispatches.- Leverages penchant for independent decision making under conditions of uncertainty for the building, development, and maintenance of customer relationships, increasing customer retention by 45%.- Maintains an open channel for communication and consults with other a as needed, encouraging unification among the team within a solution driven environment.

Marcie Tolbert Education Details

Frequently Asked Questions about Marcie Tolbert

What company does Marcie Tolbert work for?

Marcie Tolbert works for Coach

What is Marcie Tolbert's role at the current company?

Marcie Tolbert's current role is Support Specialist.

What schools did Marcie Tolbert attend?

Marcie Tolbert attended Westwood College-Denver South.

Who are Marcie Tolbert's colleagues?

Marcie Tolbert's colleagues are America Smith, Patrick Okado, Admass Admass, Ivy Chen, Megan Meade, 于婷婷, Rachel Beloat.

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