Marcie Kern Email & Phone Number

Audobon, Pa

Fort Washington, Pa

Primary voice of the customer providing feedback to Field Service Leader and Field Service Supervisors from customer surveys. Worked closely with FSL and FSS to renew Service Agreements to assigned customers at profitable margins. Managed and followed-up on all invoicing and billing issues for assigned customers. Met all monthly deadlines for customer contract reporting including forecasting and monthly escalations. Assisted FSS in contract changes to Labor Load, Services and Equipment… Show more Primary voice of the customer providing feedback to Field Service Leader and Field Service Supervisors from customer surveys. Worked closely with FSL and FSS to renew Service Agreements to assigned customers at profitable margins. Managed and followed-up on all invoicing and billing issues for assigned customers. Met all monthly deadlines for customer contract reporting including forecasting and monthly escalations. Assisted FSS in contract changes to Labor Load, Services and Equipment changes. Show less

Horsham, Pa

Dedicated to providing the most advanced business security solutions and help companies protect their employees, customers, facilities and operations from internal and external threats. And also allow businesses to work smarter through enhanced security management and information management solutions.

Conshohocken, Pa

Successful in achieving fiscal sales goals for multiple national corporate accounts. Goal achievement required excellent time management skills in order to quote and close deals while addressing customer support issues. Proficient in the use of Oracle Database for forecasting, quoting and booking support renewals also proficient in managing multiple accounts and maintaining strong customer relations.

King Of Prussia, Pa

Primary responsibilities in supporting various large national corporate accounts included: quoting new, add-on and renewal business, processing purchase orders for booking, tracking booking packages, resolution of any discrepancies and issues with booking packages, researching customer inquiries regarding inventory and service support, handling credit and invoice inquiries.