Marcie Sakash Email & Phone Number

Columbus, Oh, Us

• Work directly with client managers, staffing partners, and contingent workers to support client growth.• Facilitate VMS training for new client users, contingent workers, and staffing workers. • Identified operational improvements within the first year in the role and implemented new processes to exceed SLA and KPI.o Decreased req fill time by 63.5%. o Reduced onboarding timeframes by four business days for contingent workerso Increased Quarterly Client and Supplier Survey scores by 18%. • Utilized the Learning Management System to enhance system and industry knowledge and support professional development. Recognized by Client Services VP for completing the highest number of on-demand, live training, and Talent Development training courses in 2023.

Columbus, Ohio Metropolitan Area

Columbus, Ohio Area

• Supervised a team of direct reports responsible for the daily workflow in the payroll, workers’ compensation, and compliance departments for companies’ staffing branches. Ensured operational goals and deadlines were met. • Managed project planning of four new staffing branches within a six-month timeline. Tracked the progress of network setup, marketing, and hiring. Proactively communicated updates to sales executives leading up to the office opening. • Created operating procedures to standardize processes across the companies’ 15 staffing branches. Facilitated learning workshops with branch managers to gain insight into client SLA.

Columbus, Ohio Area

• Developed talent management strategies for companies’ call center departments. Conducted full lifecycle recruiting, managed pre-employment background screenings, and facilitated orientation for all new hires. • Showcased success stories of tenured associates and highlighted the career progression of our leadership team during the screening and interview process to optimize candidate engagement and emphasize company culture. • Utilized industry experience and relationship building to acquire top talent. Brand ambassador for industry networking events, college career fairs, and hiring events.

Columbus, Ohio Metropolitan Area

• Managed a team of five Collection Supervisors and call center associates. Handled HR-related functions, which included performance improvement plans, FMLA requests, terminations, and managing conflict resolution. Partnered with Talent Acquisition on all hiring needs. • Responsible for managing receivables, performance, and profitability for assigned clients. Monitored dialer campaigns and KPI reports to ensure individual and team metrics were hit. Refined call strategies to prevent account aging and reviewed collections numbers to stay on target with assigned revenue goals. • Reviewed call quality monitor scores and account payment arrangements to ensure compliance with client and company policies, and compliance laws.

Columbus, Ohio, United States

Training and Compliance Manager, October 1999 – June 2003 Designed a 2-week training program that new hires completed; where I led new hire training sessions, created interactive unlearning modules, and integrated role-playing exercises to support all styles of learning. Developed a call monitoring scorecard to evaluate quality and negotiation skills and adherence to client policy and FDCPA regulations and compared call metrics for our Collection Specialists. Presented scorecard findings to the leadership team and facilitated learning enhancement classes based on mutual objectives. Collection Specialist, October 1998 – October 1999 Worked with American Express customers who become past due on their credit cards and negotiated a payment plan to help re-establish their accounts.