Marcin Baszkowski Email & Phone Number

Gdańsk, Woj. Pomorskie, Polska

◾ full responsibility for delivering effective services to customers◾ lead, motivate and manage staff to deliver on the Service Level Agreements (SLA) with customers◾ resolve customer service issues in a timely manner with tact and diplomacy◾ responsible for proactively managing safety and security processes and procedures to comply with company standards

Gdańsk, Woj. Pomorskie, Polska

◾ managing department with over 180 employees◾ contact and maintain relationships with customers◾ planning and budget supervision◾ maintaining a high level of operational safety and quality◾ employee motivation and development◾ assisting with recruitment, training, and onboarding processes◾ ensuring all health and safety, as well as company regulations are followed by staff◾ meet with customers on a regular basis to get feedback and monitor satisfaction levels◾ build and maintain relationships with key stakeholders

Gdańsk, Woj. Pomorskie, Polska

Gdańsk, Woj. Pomorskie, Polska

Gdańsk, Woj. Pomorskie, Polska

◾ liaising with ground crew and ensuring that tasks, such as cleaning, refuelling and loading, are completed on time◾ calculating the payload (weight of passengers, luggage, cargo and fuel) and producing a plan of where it should be positioned in the aircraft◾ preparing flight paperwork for the crew, such as printing of flight plans, passenger lists and weather reports◾ ensuring that pre-flight safety checks have been carried out◾ authorising dispatch of the aircraft and completing all reports and logs according to company regulations◾ operating equipment such as air bridges

Gdańsk, Woj. Pomorskie, Polska

◾ servicing and inspecting aircraft, components and related equipment◾ operating and inspecting powered and non-powered ground equipment◾ performing aircraft pushback, towing and de-icing

Postgraduate Degree, Operation And Management Of Airports

Faculty of Transport

Master'S Degree, Tourism And Recreation