Marcin Brzozowski

Marcin Brzozowski Email and Phone Number

VP Senior Infrastructure Service Manager @ Citi
new york, new york, united states
Marcin Brzozowski's Location
Warsaw, Mazowieckie, Poland, Poland
Marcin Brzozowski's Contact Details

Marcin Brzozowski work email

Marcin Brzozowski personal email

About Marcin Brzozowski

Marcin Brzozowski is a VP Senior Infrastructure Service Manager at Citi. He possess expertise in international relations, human rights, politics, political science, international development and 37 more skills. He is proficient in Spanish, Russian and English. Colleagues describe him as "Marcin deserves high praise for the way he handled the entire batch service level management (BSLM) process for a Citi. It was a delight working with him and the way he efficiently created an overall architecture & the supporting documentation for the BSLM was commendable. This entire process of BSLM required extensive engagement with Citi internal business heads and getting sign offs for the SLA documentation. His imperative and meaningful interactions always resulted in fruitful SLA agreements with the technology and business partners. It is the work done by him that my project is reaping benefits and the entire model is being replicated across other line of businesses." and "Having managed Marcin for nearly two years at Citi, I have first-hand knowledge of Marcin's qualities that he brings to any work assignment. Marcin brings teamwork, cooperation, diligence and client-focus to the table. Marcin was a tremendous asset to me during our efforts to standardize our group procedural documentation. It was a pleasure working with Marcin, and I am confident he will do well in any role."

Marcin Brzozowski's Current Company Details
Citi

Citi

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VP Senior Infrastructure Service Manager
new york, new york, united states
Website:
citigroup.com
Employees:
201877
Marcin Brzozowski Work Experience Details
  • Citi
    Vp Senior Infrastructure Service Manager
    Citi Sep 2022 - Present
    Warsaw, Mazowieckie, Poland
  • Citi
    Vp Senior Engineering Platform Manager
    Citi Nov 2019 - Sep 2022
    Warsaw, Mazowieckie, Poland
  • Citi
    Avp Infrastructure Service Manager
    Citi Mar 2018 - Nov 2019
    Warsaw, Masovian District, Poland
    1) Modeling new and improving existing core infrastructure processes 2) Analyzing and advising the upper management on organizational trends based on major incidents, problem and change records. Reviewing and revising current risk tolerance levels for franchised critical applications.3) Supervising of Deep Dives process which aims at reviewing and re-mediating infrastructure and application components from the horizontal perspective4) Service improvement governance, chairing the Global Service Improvement Plan discussion panel with members Production Support and Senior Management ~20 projects aiming at enhancing organizational infrastructure related problems and other tender spots. 5) Participating in franchised critical applications' resiliency related activities; PROD/COB alignment, application recovery plans etc.6) Leading several discussion panels for Senior Management Team e.g Change Stability CAB, Service Improvement Forum, Steering Committee meetings, Requirement Elicitation workshops, brainstorming sessions and interviews and surveys7) Representing Service Management on Operational Excellence Discussion Panels with Business Senior Management and other individuals who have a stake within the organization8) Contributor to the organizational Continual Service Improvement (CSI) bulletin
  • Citi
    Avp Batch Service Level Manager
    Citi Aug 2016 - Mar 2018
    Warszawa, Woj. Mazowieckie, Polska
    1) Product management; strategy, design and governance of organizational service level agreement (SLA) repository2) Creating new processes for documenting and storing service level agreements and intra-organizational objectives3) Campaign and strategy for the organizational strategic predictive analytics software; iDASH/TDWC4) Maintenance of documentation e.g. Business Requirement Documents, Functional Requirement Specifications, Process Control Manuals etc5) Housekeeping of service management knowledge database - knowledge transition 6) Partnering with the application teams to establish SLAs/SLOs/SLEs for standard reporting, control processes, accurate metrics reporting standards7) Vendor engagement
  • Citi
    Service Monitoring Technical Workflow Coordinator
    Citi Jul 2014 - Jul 2016
    Warsaw, Masovian District, Poland
    1) Managing a workflow of a team composed of ~15 service monitoring operatives2) Remote management for analysts based in ASPAC region; Singapore, Chennai and NAM region: Irving Texas3) Delivering efficient operations and quality service based on agreed KPIs and driving functional expertise 4) Optimizing processes and facilitating continuous improvements around distributive service monitoring5) Making and implementing operational plans and setting targets for the team as well as for each employee and providing timely, well-documented feedback, coaching and performance assessments 5) Building and maintaining key relationships with surrounding teams across the Global IT Command Center Production Operations 6) Advanced managerial escalations and reporting
  • Citi
    Senior Technical Distributive Service Monitoring Analyst
    Citi Mar 2014 - Aug 2014
    Warsaw, Masovian District, Poland
    1) Monitoring IT infrastructure, network devices and business applications using various monitoring tools (IBM Tivoli, ITRS, HP BSM, SiteScope, JAWS, iDASH) 2) Supporting highly critical Flexcube batch cycle related activities including EOD/EOW/EOM check-points 2) Supporting Change Requests and Major IT infrastructure Incidents as well as all ITIL processes, e.g. Incident and Problem processes 3) Cooperating with Incident Managers and L2 infrastructure support on more complex issues 4) Reacting upon issue discovery in accordance to existing standards and procedures 5) Maintenance of the IT Global Command Center Production Operations' Knowledge Base (KB)6) Participation in project driven change activities e.g weekend related implementations and weekly failure testing, leading quarteral COB activities
  • Citi
    Junior Distributive Service Monitoring Analyst
    Citi Feb 2012 - Feb 2014
    Warsaw, Masovian District, Poland
    1) Working on 12 hr shift pattern rotatiion (avg. 7 days/7 nights per month)2) Monitor events and alerts through IBM Tivoli ifrastructure and notify the appropriate support personnel dispersed within three regions: EMEA/ASPAC/NAM3) Perform triage of incidents and notify customer as required in a timely and consistent manner4) Accept calls and research, resolve and respond to incidents in accordance with current SLA/SLO standards.5) Monitor and record incident tickets for all customer emails and respond accordingly by performing requested operations tasks and/or escalating ticket to other groups as necessary
  • Osce Office For Democratic Institutions And Human Rights (Odihr)
    Election Observer
    Osce Office For Democratic Institutions And Human Rights (Odihr) Nov 2004 - Dec 2011
    Various
    • OSCE/ODIHR EOM to Kyrgyzstan 2011 • OSCE/ODIHR EOM to Belarus 2010 • OSCE/ODIHR EOM to Ukraine 2010• OSCE/ODIHR EOM to Ukraine 2006 • Polish EOM to Ukraine 2004 Scope of main responsibilities: - Observation of key political and electoral actors in all political developments - Measurement the performance of local election management bodies in preparing and implementing the election process- Grading the level of public confidence in the quality and accuracy of the voter register- Scaling the range of political campaign in the AoR including activities taking place and whether there are any restrictions on the freedoms of expression, assembly- Surveying the role of local media and its scope of coverage of the election campaign- Observing the range of civil society activities in the region strictly related to the election process- Assessing violation of human rights issues within electoral process context- Gathering election-related complaints - Preparing a deployment for Short-Term Observers (STO) teams within a respective AoR
  • European Commission
    Election Observer
    European Commission Feb 2011 - Mar 2011
    Various
    • EU EOM to the Republic of Nigeria 2011 Scope of main responsibilities: - Observation of key political and electoral actors in all political developments - Measurement the performance of local election management bodies in preparing and implementing the election process- Grading the level of public confidence in the quality and accuracy of the voter register- Scaling the range of political campaign in the AoR including activities taking place and whether there are any restrictions on the freedoms of expression, assembly- Surveying the role of local media and its scope of coverage of the election campaign- Observing the range of civil society activities in the region strictly related to the election process- Impacting human rights issues on the electoral process - Gathering election-related complaints - Reporting on weekly developments in the AoR- Preparing a deployment of STO teams in their AoR

Marcin Brzozowski Skills

International Relations Human Rights Politics Political Science International Development English European Union Governance Management Elections International Organizations Political Campaigns International Project Management Autosys Itil V3 Foundations Certified Ngos Program Management Strategy Intercultural Communication Coordination Qualitative Research Itil Corporate Social Responsibility Government Strategic Communications Crisis Management Public Speaking Election Monitoring Data Analysis Analytical Skills Public Relations Staff Training Service Level Agreement Leadership Managing Offshore Teams General Office Skills Service Level Management Critical Path Project Management Managing Workflow It Operations Sla

Marcin Brzozowski Education Details

Frequently Asked Questions about Marcin Brzozowski

What company does Marcin Brzozowski work for?

Marcin Brzozowski works for Citi

What is Marcin Brzozowski's role at the current company?

Marcin Brzozowski's current role is VP Senior Infrastructure Service Manager.

What is Marcin Brzozowski's email address?

Marcin Brzozowski's email address is ml****@****ail.com

What schools did Marcin Brzozowski attend?

Marcin Brzozowski attended Brooklyn College, Brooklyn College - American Language Academy, International Slavic University In Kharkov, University Of Gdansk.

What skills is Marcin Brzozowski known for?

Marcin Brzozowski has skills like International Relations, Human Rights, Politics, Political Science, International Development, English, European Union, Governance, Management, Elections, International Organizations, Political Campaigns.

Who are Marcin Brzozowski's colleagues?

Marcin Brzozowski's colleagues are Yunita Yunita, Susan Kirklin, Jorge Reyes, Lazzaro Dos, Jonathan Edwards, Bo Xu, Danielle Thacker.

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