Marcin Gwóźdź Email & Phone Number

Kraków, Pl

Remote

• Represents the company at seminars, tradeshows, presentations, exhibitions and workshops• Conducting technical demonstrations of SOTI products, with attention to details and company guidelines• Providing pre-sales technical support and trainings for partners and customers• Ensuring top-notch quality of services by conducting Proof of Concept process with demanding customers• Keeping records of activities using CRM tools, according to the applicable standards• Occasional post-sales support• Taking care of products development based on customer feedback

Kraków, Woj. Małopolskie, Polska

Cracow, Poland

• Technical support for resellers and end-users• Product Owner of CleverScan software• Manual testing focused on bugs identification• Development of test cases based on customer scenarios• Taking care of UI development based on customer feedback

Cracow, Poland

• Supervision of technical and programming aspects of projects• Cooperation with business clients at the stage of requirements analysis• Solution design according to customers specifications• Technical auditing for customers• Cooperation with developers to determine key functionalities• Running a project backlog using tools like GitHub and MS Planner• Validation and acceptance testing of solutions• Development of test procedures and scenarios• Manual testing and final acceptance testing before customer delivery• Preparation, delivery and maintaining PoC setups for customers• Management of product lifecycle in areas of: functional, visual, ergonomic aspects • Deployment, configuration of final products, integration with customers systems• End user and administrators training on implemented solutions• Creation of pre and post deployment technical documentation• Ticket processing for post implementation support contracts• L3 support for in field technical engineers and customers• Administration of cloud based services like: Office 365, Azure AD, Cisco Webex Teams• Administration of VMware hypervisor platform• Remote administration of customer based infrastructure – mostly videoconference• Knowledge of A/V solutions like: Poly, Cisco Webex, AMX, Dexon Systems

Cracow, Poland

• Support and service team coordination• L2 line support for in field technical engineers• Administration of Mantis ticketing system

Cracow, Poland

• Installation and configuration of videoconference systems• Installation of core network hardware and WiMAX access network devices• L1 line support for customers• Administration of various servers including AD, Exchange, DNS and Hyper-V environment

Cracow, Poland

• Preparation of application packages for mobile phones• Claims and complaints management• Day to day company webpage content management• Creative role with games department, story building• Cooperation with marketing team• Testing and participation in creating solutions making day to day jobs easier• Administration of the „FlirtMi” social media app:- User profiles validation and control- Abuse tickets management- User contact in regards to rules violation