Marcin Karpik Email and Phone Number
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Marcin Karpik personal email
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Marcin Karpik phone numbers
Marcin Karpik is a Engineering Manager, Cloud at Blizzard Entertainment at Blizzard Entertainment. He possess expertise in it service management, team leadership, scrum, itil, project management and 24 more skills. He is proficient in English. Colleagues describe him as "I've been working with Marcin for 4 years. Marcin is one of the best Delivery Managers I had a chance to work with. His Customer focus and goal orientation make him super-effective in his role. If Customers have any problem with their delivery, it's obvious for them that Marcin is the best person to come for advise. As a manager, Marcin always gives very balanced feedback and leads people with smile. I recommend Marcin for managerial and coordination positions. I will be happy to work with him in the future.", "I had a pleasure to work with Marcin as his manager within ITSM delivery and some strategic projects for Volvo. We went through a very challenging moments and projects and I can say that I could rely on Marcin's great engagement as well as ITIL expertise. Marcin is a true asset of IT delivery teams. He is very good at individual assignments, but at the same time can lead people successfully assigning tasks and being able to ensure they are delivered with a very good results. It's nice to see how Marcin develops his skills and competences - keep that path Marcin!", and "Marcin has excellent overall knowledge of IT Service Management solution and related processes. As Steering Committee Member motivates and invests in the project’s success."
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Engineering Manager, CloudBlizzard Entertainment Jul 2021 - PresentIrvine, Ca, Us
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Senior Manager, Network Operations CenterBlizzard Entertainment Mar 2021 - Jun 2021Irvine, Ca, Us
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Opscenter Shift ManagerBlizzard Entertainment Apr 2019 - Mar 2021Irvine, Ca, Us
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Opscenter Shift ManagerBlizzard Entertainment Oct 2017 - Mar 2019Irvine, Ca, Us- Working both as Team Manager and Incident Manager.- Driving Incident Management, Change Management and Knowledge Management in order to keep Blizzard titles and corporate services available.- Working with other teams to increase coverage of monitoring and alerting and make them more effective.- Leader of many side initiatives aiming process improvements and quality of life changes.- Making sure my team is ready to take over new responsibilities and not fail.
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Delivery ManagerVolvo Group It Jul 2015 - Sep 2017Göteborg, Se- End-to-End responsibility for delivery of IT services from IT Service Management portfolio- Taking part in preparation of portfolio roadmap and execution of it (projects, enhancements, decommissioning)- Manage services in the portfolio to meet agreed KPI:s/PI:s and budget - Responsible for securing that the underpinning contracts and agreements are in place and followed up.- Manage vendor relation for COTS solutions- Preparation and sign off Service Level Agreements with customers- Sit in the Steering Committees of projects impacting owned services- act as Business Relationship Manager- Manage and develop team of professionals: Team Leaders, Solution Leaders, IT Architects- Responsible for overall quality and performance of IT services in the portfolio -
Solution LeaderVolvo Group It Oct 2014 - Jul 2015Göteborg, Se- Ensure that the solution lifecycle is properly executed- Propose needed service level targets (SLA) (based on business requirement, roll out needs etc)- Create and Secure continuity plan when relevant- Sets the business requirements for hand over from projects to maintenance.- Ensure execution of decided requirement requests for the solution incl. decommission - Propose prioritization of changes in the solution like error corrections and change requests- Define and decide which business functionality, or information integrity tests to be part of a user acceptance test- Secure solution competence for functional application support- Define authorization rules for application access and manage application access- Make sure that training needs are identified and training plan is secured for the solution including complete training material
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Maintenance Assignment LeaderVolvo Group It Dec 2010 - Oct 2014Göteborg, Se- Responsible for planning, organizing, reporting and follow up the assignment in accordance to the Operational Level Agreement and contribute to Service Level Agreement fulfilment. - Initiate corrective actions for any kind of deviations from targets, and report progress. - Secure that the solution or services produced are achieving the agreed quality. .- Contribute in establishing Operational Level Agreement.- Responsible for a professional relationship with the customer and delivery representatives.- Responsible to track and control changes to the assignment, and to secure the approval of the impact of changes on the cost budget. Responsible for cost follow-up in scope of assignment.- Planning and coordinating the work in the team working with the maintenance assignment and for signing HR Agreements for the team members.
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Maintenance ManagerVolvo Group It Dec 2009 - Nov 2010Göteborg, Se- Responsible for a professional relationship with the Customer according to the Assignment Agreement- Customer’s “single point of contact” for the application service (including maintenance, enhancements, support, application operations and if applicable, license management)- Responsible for reporting the results, deviations and plan for the maintenance assignment, including service levels, cost etc.- Leading maintenance team
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Software Developer And DesignerVolvo It Oct 2007 - Oct 2009Göteborg, Se- Working on new development and enhancements of IT systems based on Microsoft .Net and IBM Lotus Domino platforms- Maintenance and support of IT systems- Creation of system documentation
Marcin Karpik Skills
Marcin Karpik Education Details
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Technical Management Program At Ucla Extension -
Wrocław University Of Science And Technology
Frequently Asked Questions about Marcin Karpik
What company does Marcin Karpik work for?
Marcin Karpik works for Blizzard Entertainment
What is Marcin Karpik's role at the current company?
Marcin Karpik's current role is Engineering Manager, Cloud at Blizzard Entertainment.
What is Marcin Karpik's email address?
Marcin Karpik's email address is ma****@****ail.com
What is Marcin Karpik's direct phone number?
Marcin Karpik's direct phone number is (949) 955*****
What schools did Marcin Karpik attend?
Marcin Karpik attended Technical Management Program At Ucla Extension, Wrocław University Of Science And Technology.
What skills is Marcin Karpik known for?
Marcin Karpik has skills like It Service Management, Team Leadership, Scrum, Itil, Project Management, It Management, Service Level Agreements, Quality Assurance, Itil Certified, Itil V3 Foundations Certified, Change Management, Requirements Analysis.
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