Marcin Krasicki Email & Phone Number
Who is Marcin Krasicki? Overview
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Marcin Krasicki is listed as Administration / Support / Scripts / Databases / Hardware / Team Coordination at Ergonode PIM, a company with 7 employees, based in Poznań, Wielkopolskie, Poland. AeroLeads shows a matched LinkedIn profile for Marcin Krasicki.
Marcin Krasicki previously worked as Head of Customer Success & Technical Support at Ergonode Pim and Support Engineer at Ergonode Sp. Z O.O..
Email format at Ergonode PIM
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About Marcin Krasicki
Posiadam wieloletnie doświadczenie w zakresie obsługi klienta, oraz rozwiązywaniu rozmaitych problemów z szeroko pojętej dziedziny IT.Ostatnio rozszerzyłem krąg moich zainteresowań o programowanie i automatykę najczęściej wykonywanych zadań, pisząc oprogramowanie, które obecnie jest codziennie używane przez około 40 osób, celem zwiększenia efektywności pracy.Jako specjalista z dziedziny wsparcia IT, świadczę pomoc dla tysięcy użytkowników na terenie całego kraju, prowadzę szkolenia klienckie ze sposobu używania aplikacji, oraz onboardingowe dla nowych kolegów.Dodatkowo jako team leader koordynuje pracę zespołu, odpowiadam za inwentaryzację oraz rozdysponowanie sprzętu pracowniczego, tworzę wszelkiego rodzaju instrukcję zarówno wewnętrzne jak i na potrzeby przesłania ich do klientów oraz zarządzam Jira / Confluence jako administrator.Posiadam certyfikaty CompTIA A+, Network + oraz jestem zdobywcą 1 miejsca w konkursie na skuteczną obsługę klienta.W celu bliższego poznania mojej osoby zapraszam do kontaktu.
Listed skills include Wdrażanie Oprogramowania, Szkolenia, Oracle, Zdolności Analityczne, and 13 others.
Marcin Krasicki's current company
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Marcin Krasicki work experience
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Support Engineer
- Technical support for the sales department and business partners in Polish and English
- Manual testing
- Run training courses / presentations in Polish and English.
- Writing documentation in English
- Implementing and configuring Jira Service Management
- Writing scripts to automate my work where possible
Support And Implementation Department Coordinator
- Coordination of department work and cooperation with otherdepartments (PM, DEV, SALES)
- Participate in meetings with management and other coordinatorsto develop further company strategy
- Administration of Jira / Confluence applications includingcreation of new workflows and screens + updates
- OƧce365 license administration
- Installation, configuration and administration of the OTRSnotification system
- Create recruitment processes and lead recruitment for QA andSupport and Implementation Specialist positions
Support & Implementation Specialist
- Customer deployments on both test and production servers
- Analysis of reported application errors and their repair, ifpossible
- Manual tests of new functionalities
- Handle IT requests for internal and external customers
- Basic queries on MsSQL, MySQl, Oracle databases
- Creating knowledge base articles on Confluence
Specjalista Ds Serwisu I Wdrożeń
- Installation, maintenance, configuration and repair of POSsystems, POS and peripherals in points of sale in the largest retailchains throughout Poland
- Preparation, implementation, implementation with datamigration, and reinstallation of POS systems in the biggest retailchains in Poland
- Providing training for new Forcom employees and Forcombusiness customers
- Answering and resolving telephone and e-mail inquiriesregarding the operation of applications, POS systems, operatingsystems, Oracle database, fiscal printers, laser printers, scannersand other IT equipment
- Remote work using PUTTY, WinSCP, Remote Desktop, VNC,among others, as well as on client's site when needed
- Performing basic queries to Oracle databases
Specjalista Ds Obsługi Klienta
- Professional service for business and individual clients, related tosolving reported problems with domains, hosting, email boxes,and domain configuration
- Escalation of reported problems when unable to resolve themindependently
- E-Fax Product Manager (Specialist)
- E-Backup product maintainer (specialist)
- Coach / Mentor to a designated junior employee
- Accepting and processing AuthInfo code requests
Colleagues at Ergonode PIM
Other employees you can reach at ergonode.com. View company contacts for 7 employees →
Kamil Niedziewicz
Colleague at Ergonode PimCracow, Małopolskie, Poland, Poland
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PB
Piotr Bletek
Colleague at Ergonode PimCracow, Małopolskie, Poland, Poland
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ES
Elżbieta Szpytma
Colleague at Ergonode PimCracow Metropolitan Area, Poland
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PJ
Paweł Jaskuła, Phd
Colleague at Ergonode PimPoznań, Wielkopolskie, Poland, Poland
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Frequently asked questions about Marcin Krasicki
Quick answers generated from the profile data available on this page.
What company does Marcin Krasicki work for?
Marcin Krasicki works for Ergonode PIM.
What is Marcin Krasicki's role at Ergonode PIM?
Marcin Krasicki is listed as Administration / Support / Scripts / Databases / Hardware / Team Coordination at Ergonode PIM.
Where is Marcin Krasicki based?
Marcin Krasicki is based in Poznań, Wielkopolskie, Poland while working with Ergonode PIM.
What companies has Marcin Krasicki worked for?
Marcin Krasicki has worked for Ergonode Pim, Ergonode Sp. Z O.O., Contman Sp. Z O.O., Contman Sp Z O.O., and Forcom Sp. Z O.O..
Who are Marcin Krasicki's colleagues at Ergonode PIM?
Marcin Krasicki's colleagues at Ergonode PIM include Kamil Niedziewicz, Piotr Bletek, Elżbieta Szpytma, and Paweł Jaskuła, Phd.
How can I contact Marcin Krasicki?
You can use AeroLeads to view verified contact signals for Marcin Krasicki at Ergonode PIM, including work email, phone, and LinkedIn data when available.
What skills is Marcin Krasicki known for?
Marcin Krasicki is listed with skills including Wdrażanie Oprogramowania, Szkolenia, Oracle, Zdolności Analityczne, Autoit, Angielski, Microsoft Excel, and Sql.
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