Marcin Kruszewski Email & Phone Number

Poland

Warszawa, Woj. Mazowieckie, Polska

• Manage a team focused on Operational Excellence, driving continuous process improvement and incorporating Accenture's advanced tools and methodologies.• Conduct detailed analysis of client business requirements to ensure alignment of operational processes with client expectations and project objectives, facilitating tailored solutions and successful project delivery• Conduct thorough analysis to identify and document the current "AS IS" processes, providing a baseline for process improvements and transformation initiatives.• Spearhead process automation initiatives to streamline workflows, enhance efficiency, and reduce operational costs.• Establish and maintain an Operational Excellence framework utilizing RACI, SIPOC, MOS, Process Maps, Risk & Issue Logs, Capacity Studies, Skills Matrices, Org Charts, Operating Models, and KPIs to drive performance and accountability.• Enhance the visual presentation of dashboards and optimize the reporting structure for better decision-making and transparency.• Engage in proactive client and stakeholder management, ensuring expectations are met and fostering strong working relationships.• Manage crises effectively, stabilizing operations to ensure business continuity and minimize disruptions.• Serve as a People Manager and Career Counsellor, guiding team members in their professional development and career growth.• Oversee inventory management, including Mass Balance monitoring and reconciliation, to ensure accuracy and compliance.• Develop and implement a standardized collections strategy to reduce AR aging and optimize the collections process.• Manage the end-to-end customer billing process, ensuring accuracy and timeliness.• Oversee Master Data item registration, ensuring data integrity and consistency across systems.• Apply Lean Six Sigma principles (Yellow Belt certified) to drive continuous improvement and operational excellence.

• Lead the OTC Collections & Disputes team for the Norwegian and Finnish markets, ensuring effective management of accounts receivable and timely resolution of disputes.• Develop and implement collection strategies tailored to the specific needs of the Norwegian and Finnish markets, focusing on reducing AR aging and optimizing cash flow.• Oversee the end-to-end collections process, ensuring accurate and timely payment processing, while maintaining strong client relationships.• Manage the disputes resolution process, ensuring quick and effective resolution of issues to minimize impact on customer satisfaction and financial performance.• Collaborate closely with clients and internal stakeholders to address complex issues, providing clear communication and ensuring expectations are met.• Analyze and monitor key performance indicators (KPIs) to drive continuous improvement in collections and disputes processes, and to achieve or exceed targets.• Ensure compliance with regional regulations and company policies, adapting processes as necessary to meet legal and operational requirements in the Norwegian and Finnish markets.• Lead process improvement initiatives, incorporating best practices and leveraging tools and technology to enhance efficiency and effectiveness.• Provide guidance and support to team members, fostering a collaborative and high-performing team environment.• Act as a key point of contact for escalations, managing crises effectively to ensure business continuity and client satisfaction.

Warszawa, Woj. Mazowieckie, Polska

• Lead and oversee the OTC Collections & Disputes function across the Nordic market, managing and guiding country leads to ensure cohesive and efficient operations.• Develop and implement a unified collections and disputes strategy across Nordic countries, driving consistency while adapting to local market nuances.• Provide leadership and direction to country leads, ensuring alignment with overall business objectives and fostering a culture of accountability and excellence.• Oversee the performance of the collections and disputes teams, monitoring key performance indicators (KPIs) and Service Level Agreements (SLAs) to ensure targets are consistently met and continuously improved.• Drive process standardization and optimization across the Nordic region, implementing best practices to enhance efficiency, reduce AR aging, and resolve disputes effectively.• Collaborate with senior management, clients, and stakeholders to address complex issues, provide strategic insights, and ensure the highest level of client satisfaction.• Manage escalations and critical issues, providing support and guidance to country leads to ensure timely and effective resolution.• Ensure compliance with regional regulations and company policies, adapting processes and strategies as needed to meet the specific legal and operational requirements of each Nordic country.• Lead continuous improvement initiatives, leveraging tools, technology, and data-driven insights to optimize collections and disputes processes across the region.• Mentor and develop country leads, fostering leadership capabilities and supporting their professional growth within the organization.

Warszawa, Woj. Mazowieckie, Polska

• Lead the OTC Collections & Disputes team for the Norwegian market, ensuring effective management of accounts receivable and timely resolution of disputes.• Develop and implement collection strategies tailored to the specific needs of the Norwegian market, focusing on reducing AR aging and optimizing cash flow.• Oversee the end-to-end collections process, ensuring accurate and timely payment processing, while maintaining strong client relationships.• Manage the disputes resolution process, ensuring quick and effective resolution of issues to minimize impact on customer satisfaction and financial performance.• Collaborate closely with clients and internal stakeholders to address complex issues, providing clear communication and ensuring expectations are met.• Analyze and monitor key performance indicators (KPIs) to drive continuous improvement in collections and disputes processes, and to achieve or exceed targets.• Ensure compliance with regional regulations and company policies, adapting processes as necessary to meet legal and operational requirements in the Norwegian market.• Lead process improvement initiatives, incorporating best practices and leveraging tools and technology to enhance efficiency and effectiveness.• Provide guidance and support to team members, fostering a collaborative and high-performing team environment.• Act as a key point of contact for escalations, managing crises effectively to ensure business continuity and client satisfaction.

Warszawa, Woj. Mazowieckie, Polska

• Conduct collections activities for the Norwegian market, directly reaching out to customers via phone and email to secure timely payments and reduce accounts receivable aging.• Resolve payment disputes efficiently by investigating and addressing customer issues, ensuring a positive experience while protecting financial performance.• Maintain accurate and up-to-date records of collection efforts and customer interactions in relevant systems.• Collaborate closely with internal teams and external stakeholders to resolve complex issues, ensuring clear communication and alignment with company policies.• Monitor and analyze key performance indicators (KPIs) related to collections and disputes, using insights to continuously improve processes and achieve targets.• Provide feedback and insights on recurring issues, contributing to the improvement of processes and strategies within the collections function.• Support the team by sharing best practices and helping to optimize the overall efficiency of the collections and disputes processes in the Norwegian market.• Coordinate the Collection and Dispute team members, ensuring effective task allocation, fostering teamwork, and guiding the team towards achieving departmental objectives.

Warszawa, Woj. Mazowieckie, Polska

• Conduct collections activities for the Norwegian market, contacting customers via phone and email to secure timely payments and reduce accounts receivable aging.• Assist in resolving payment disputes by investigating customer issues and providing accurate information to support the resolution process.• Maintain detailed and up-to-date records of collection efforts, customer interactions, and dispute resolutions in relevant systems.• Collaborate with internal teams to address and resolve complex issues, ensuring alignment with company policies and clear communication with stakeholders.