Marcin Kruszewski Email & Phone Number

Warszawa, Woj. Mazowieckie, Polska

• Manage a team focused on Operational Excellence, driving continuous process improvement and incorporating Accenture's advanced tools and methodologies.
• Conduct detailed analysis of client business requirements to ensure alignment of operational processes with client expectations and project objectives, facilitating tailored solutions and successful project delivery
• Conduct thorough analysis to identify and document the current "AS IS" processes, providing a baseline for process improvements and transformation initiatives.
• Spearhead process automation initiatives to streamline workflows, enhance efficiency, and reduce operational costs.
• Establish and maintain an Operational Excellence framework utilizing RACI, SIPOC, MOS, Process Maps, Risk & Issue Logs, Capacity Studies, Skills Matrices, Org Charts, Operating Models, and KPIs to drive performance and.
• Enhance the visual presentation of dashboards and optimize the reporting structure for better decision-making and transparency.

• Lead the OTC Collections & Disputes team for the Norwegian and Finnish markets, ensuring effective management of accounts receivable and timely resolution of disputes.
• Develop and implement collection strategies tailored to the specific needs of the Norwegian and Finnish markets, focusing on reducing AR aging and optimizing cash flow.
• Oversee the end-to-end collections process, ensuring accurate and timely payment processing, while maintaining strong client relationships.
• Manage the disputes resolution process, ensuring quick and effective resolution of issues to minimize impact on customer satisfaction and financial performance.
• Collaborate closely with clients and internal stakeholders to address complex issues, providing clear communication and ensuring expectations are met.
• Analyze and monitor key performance indicators (KPIs) to drive continuous improvement in collections and disputes processes, and to achieve or exceed targets.

Warszawa, woj. Mazowieckie, Polska

• Lead and oversee the OTC Collections & Disputes function across the Nordic market, managing and guiding country leads to ensure cohesive and efficient operations.
• Develop and implement a unified collections and disputes strategy across Nordic countries, driving consistency while adapting to local market nuances.
• Provide leadership and direction to country leads, ensuring alignment with overall business objectives and fostering a culture of accountability and excellence.
• Oversee the performance of the collections and disputes teams, monitoring key performance indicators (KPIs) and Service Level Agreements (SLAs) to ensure targets are consistently met and continuously improved.
• Drive process standardization and optimization across the Nordic region, implementing best practices to enhance efficiency, reduce AR aging, and resolve disputes effectively.
• Collaborate with senior management, clients, and stakeholders to address complex issues, provide strategic insights, and ensure the highest level of client satisfaction.

Warszawa, woj. Mazowieckie, Polska

• Lead the OTC Collections & Disputes team for the Norwegian market, ensuring effective management of accounts receivable and timely resolution of disputes.
• Develop and implement collection strategies tailored to the specific needs of the Norwegian market, focusing on reducing AR aging and optimizing cash flow.
• Oversee the end-to-end collections process, ensuring accurate and timely payment processing, while maintaining strong client relationships.
• Manage the disputes resolution process, ensuring quick and effective resolution of issues to minimize impact on customer satisfaction and financial performance.
• Collaborate closely with clients and internal stakeholders to address complex issues, providing clear communication and ensuring expectations are met.
• Analyze and monitor key performance indicators (KPIs) to drive continuous improvement in collections and disputes processes, and to achieve or exceed targets.

Warszawa, woj. Mazowieckie, Polska

• Conduct collections activities for the Norwegian market, directly reaching out to customers via phone and email to secure timely payments and reduce accounts receivable aging.
• Resolve payment disputes efficiently by investigating and addressing customer issues, ensuring a positive experience while protecting financial performance.
• Maintain accurate and up-to-date records of collection efforts and customer interactions in relevant systems.
• Collaborate closely with internal teams and external stakeholders to resolve complex issues, ensuring clear communication and alignment with company policies.
• Monitor and analyze key performance indicators (KPIs) related to collections and disputes, using insights to continuously improve processes and achieve targets.
• Provide feedback and insights on recurring issues, contributing to the improvement of processes and strategies within the collections function.

Warszawa, woj. Mazowieckie, Polska

• Conduct collections activities for the Norwegian market, contacting customers via phone and email to secure timely payments and reduce accounts receivable aging.
• Assist in resolving payment disputes by investigating customer issues and providing accurate information to support the resolution process.
• Maintain detailed and up-to-date records of collection efforts, customer interactions, and dispute resolutions in relevant systems.
• Collaborate with internal teams to address and resolve complex issues, ensuring alignment with company policies and clear communication with stakeholders.