Marcin Malczyk Email and Phone Number

-Keeping KPI indicators at the highest level (CSAT, TPH, etc)-Supporting people in the team-Supporting Shift Leads and Team Leads in projects, recommending changes and supporting the Team in their implementation.

-Providing customer service and achieving high levels of satisfaction-Courier map monitoring and also coordinating couriers having active orders based on current road problems and other foreseen emergencies-Collaborate with restaurant and also courier partners to ensure the highest possible quality of delivery service-Resolve claims based on designated guidelines, maintaining a high level of customer service while realizing a low refund value.-Working under time pressure… Show more -Providing customer service and achieving high levels of satisfaction-Courier map monitoring and also coordinating couriers having active orders based on current road problems and other foreseen emergencies-Collaborate with restaurant and also courier partners to ensure the highest possible quality of delivery service-Resolve claims based on designated guidelines, maintaining a high level of customer service while realizing a low refund value.-Working under time pressure, performing multiple tasks at the same time as well as conducting conversations on several levels simultaneously while maintaining high quality of service and speed of tasks performed Show less

-Managing staff and also leading shifts at larger cafes with high monthly sales-Running shifts at three cafes simultaneously, maintaining a high level of sales and also excellent customer service.-Order and inventory management -Quality control-Staff training-Finance management-Motivate the team to achieve high weekly and monthly sales results-Leading key project at the cafe that reduced labor costs and optimized daily waste -Preparing monthly… Show more -Managing staff and also leading shifts at larger cafes with high monthly sales-Running shifts at three cafes simultaneously, maintaining a high level of sales and also excellent customer service.-Order and inventory management -Quality control-Staff training-Finance management-Motivate the team to achieve high weekly and monthly sales results-Leading key project at the cafe that reduced labor costs and optimized daily waste -Preparing monthly inventories and also running an inventory project - aimed at significantly reducing losses due to stock shortages at the end of the month. Show less