Marcin Piotrowski Email & Phone Number

Cambridge, Ma, Us

Hunt Valley, Maryland, Us

Duties and Activities:Led Global Payroll Organization supporting the population of McCormick in EMEA, North America and LATAM:- Supervised 3 Managers (EMEA, North America, LATAM) managing teams of Payroll Analysts and Hire to Retire Specialists located in the United States, Poland, Canada, UK, Mexico and El Salvador (size; 20+ FTE, scope; Payroll calculation and processing, Time and Attendance, HR administration)- Developed and executed Payroll strategy (Scope, Customer Experience, Stakeholder Engagement, Tools, Process Discipline, Continuous Improvement, Team Development)- Led projects aiming at integrating new countries in Hire to Retire structures and deployment of new Payroll related tools (new Payroll module, unified Time and Attendance solution)- Oversaw project work on moving Time and Attendance support from HR Services to Payroll team and Electronic Pay slip deploymentGlobal Process Owner for non-directly supported countries (EMEA, APAC, Americas) from July 2023 to June 2024:- Worked to establish the model for handling Payroll activities with third party vendors (Process, Compliance, Engagement Model)

Hunt Valley, Maryland, Us

Duties and Activities:Led Global HR Services Organization supporting the population of McCormick employees (HR administration):- Supervised 3 Managers (EMEA hub, North America hub, Employee Engagement & Global Services) managing Team Leaders and HR Services Specialists located in Hunt Valley, MD and Łódź, Poland (size; 50+ FTE, scope; Employee Lifecycle, Payroll support, Time and Attendance, Performance administration, Compensation and Benefits administration, Learning and Development administration, Communications and Recognition administration, Reporting, Employee relations)- Developed and executed HR Services strategy (Services, Delivery Model, Capacity, Quality, Efficiency, Employee Engagement)- Oversaw Projects aiming at deployment of new HR related technology (Success Factors, DocuSign, Time & Attendance, LMS), extending HR Services support to all regions and new sites, stabilizing HR operations in North America and improving Customer Satisfaction,- Managed stakeholder relationships (SVP HR, VP Global Enablement, VP HR NA, VP HR EMEA)

Charlotte, North Carolina, Us

Duties and Activities:Managed HR Services Global Operations hub in Prague (HR administrative support for majority of countries in EMEA):- Supervised 5 Managers and 1 RPA Analyst, leading teams of HR Services Specialists, Senior Specialists and HR Analysts located in Prague and other sites in Europe and the Middle East (size; 70+ FTE, scope; Employee Lifecycle, Payroll support, Time and Attendance, Performance, Compensation and Benefits administration, Immigration support)- Led projects aiming at standardizing and automating HR Services process across EMEA (Robotic Process Automation)- Drove operational excellence and customer satisfaction across the region- Defined and executed Prague hub strategy (service delivery model, footprint, resource development, employee engagement)- Drove Time & Attendance process support strategy change across EMEA (new support model, footprint, tools)Main accomplishments:Drove in-sourcing of HR Services for Poland and creation of new HR Services Global Operations hub in Katowice.Led project that successfully deployed BOTs for several HR Services processes (contract creation, contract amendments, terminations, sickness management, payroll inputs).Completed transition of HR Services support from locally based resources in Germany to hub based resources in Prague.Supervised the set up and startup of HR Services Global Operations EMEA team based in Manila hub (1 manager and 9 individual contributors).

Charlotte, North Carolina, Us

Duties and Activities:Managed Global HR Operations teams providing HR administrative support to employees in Central and Eastern Europe, Middle East and Africa;- Supervised 4 Managers leading teams of HR Services Specialists, Senior Specialists and HR Analysts located in various sites across EMEA (size; 50+ FTE, scope; Hire-to-Retire process support, Immigration administration support etc.)- Managed stakeholder and vendor relationships- Drove HR Services Global Operations EMEA strategy (Organizational Design, Location and Workforce strategy, Budget, Employee Engagement, Self Service usage, Vendor strategy)Main accomplishments:Drove successful reorganization of EMEA HR Services Global Operations operational structure (from Region based approach to Hub based approach).Strengthened HR Services Global Operations Business Controls across EMEA.Redefined department’s strategy for the Middle East and Africa (Footprint, Roles & Responsibilities).

Basel, Baselstadt, Ch

Duties and Activities:Managed a team providing HR administrative services to company employees in Northern Europe (UK, Ireland and the Nordics), Iberia (Spain and Portugal – ad interim between June and July 2018) and Top Leadership (Executives) and International Assignees globally;- Supervised a Team Lead and 15+ HR Services Experts and Senior Experts (scope; personnel and payroll administration, time, data and performance management, HR Tools access and interfaces support, learning and development, organizational management, compensation and benefits, Talent Acquisition and Staffing support, customer service).- Drove operational excellence and customer satisfaction both at local and global level, for the countries/services in scope, while maintaining strict controls- Acted as leadership team’s Single Point of Contact for Learning, Performance Management and Talent Development processes and tool- Contributed to the creation of HR Services team strategy and mentored junior members of the leadership teamService Delivery Manager for HR Services hub in Prague (July 2018 - October 2018);- Coordinated projects leading to Alcon division spin off from Novartis on behalf of HR Services - Designed Service Delivery and Operational Models for Prague HRS hubMain accomplishments:Managed transition of HR Services activities from Local Service Centers in Spain and Portugal and set up a team that supports Top Leadership & International Assignee in HR Services Europe hub in Prague. Led projects aiming at improving interactions with customers; HR Services Onboarding/Training sessions, move of communication from generic mailboxes to the case management tool (Service Now).Led a number of projects aiming at standardizing and improving efficiency of the HR Services processes in Northern Europe (e.g. contract creation automation).Developed Employee Engagement framework for HR Services Europe hub in Prague.

Basel, Baselstadt, Ch

Duties and Activities;Managed a team supporting company associates, managers and local HR throughout the employee lifecycle in the region North Europe;- Supervised a team of 10+ HR Services Experts (scope; HR administration and customer care).- Drove operational excellence and customer satisfaction (stakeholder management) while maintaining strict controls- Contributed to the creation of HR Services Global Service Center Europe; built and developed team North, oversaw transfer of roles and activities from country based teams to Prague- Led reporting activities for HR Services GSC Europe- Led and participated in projects aiming at transferring new activities to HR Services GSC in Prague and introducing new HR related toolsMain accomplishments;Managed transition of HR Services activities from UK & Ireland and the Nordics to newly created HR Services Europe hub in Prague. Led project aiming at transferring Compensation and Benefits administration activities from Compensation and Benefits team and the business to HR Services.Acted as Change Agent for HR Services GSC Europe in the deployment of new ticketing system (Service Now).Participated in the deployment of new Learning, Performance Management and Talent Development tool in the UK (Up4Growth). Drove improvement of the New Hire Training approach for HR Services Global Service Center in Prague.

Frogner, Oslo, No

Duties and activities;Managed a team providing B2B operational support to Helly Hansen customers in Continental Europe (Austria, Belgium, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Poland, Portugal, Spain, Switzerland and others);- Supervised 2 Supervisors and 20+ Customer Operations Representatives (scope; Order to Delivery, customer support, e-commerce, export)- Worked with management team to create global strategy for the newly created Customer Operations department- Implemented new processes, tools and metrics for the team- Drove business operations, forecasting and budgeting activities- Managed external and internal stakeholder relationshipsMain accomplishments;Merged Sportswear and Work Wear teams and re-organized their structure to better align with Sales team and improve distribution of the workload. Initiated a number of HR related projects aiming at increasing employee satisfaction and lowering the attrition rate (People Development, Performance Evaluation, Rewards and Recognition, Employee Satisfaction Survey).Improved the way team communicated with customers by introducing Generic Mailboxes and managing the existing call center infrastructure.Led projects aiming at opening Helly Hansen branch in Czech Republic, relocating support for Czech Republic, Hungary and Poland to a lower cost site and increasing electronic order rate.

Palo Alto, Ca, Us

Duties and activities:Managed a team of 15+ people providing Order to Cash operational support for all Routes to Market in EU and SEE clusters of Central and Eastern Europe region;- Supervised 2 Team Leaders, who led teams of Deal Managers (scope; critical deal management, revenue maximization), Order Coordinators and Operations Specialists (scope; channel partner management, order fulfillment, customer service)- Drove business operations, planning and execution, customer and partner experience (external and internal stakeholders) and process streamliningMain accomplishments:Hired native speakers of languages of the supported countries to improve workload distribution and increase stakeholder satisfaction levels.Successfully transferred a number of roles and activities from country based teams to the Center of Excellence in Bucharest and Back Office in India.

Palo Alto, Ca, Us

Duties and activities:Managed a team of 30+ people providing operational support (Order to Cash) for Corporate, Enterprise and Public sector customers (ordering full HP product portfolio) in CEE and MEMA regions;- Supervised 1 Manager and 3 Team Leaders, who led teams of Deal Managers (scope; critical deal management, revenue maximization), Sales Operations Support Managers (scope; business to business product catalog creation and maintenance, order fulfillment, customer service), Order Coordinators and Customer Service Representatives (scope; channel partner management, order fulfillment, customer service)- Drove business operations, planning and execution (strategy, operational excellence, SOX compliance, OPEX management)- Managed customer and partner experience through consistent pro-active approach (external and internal customer, sales)- Drove project/program and process streamlining (business model optimization)Main accomplishments:Re-structured CEE and MEMA teams leading to a better alignment with Centre of Excellence departments.Initiated a number of projects aiming at improving operational performance and cooperation with country based teams.Sponsored Green Belt project (Lean 6 Sigma methodology) with focus on improving communication with HP partners.

Palo Alto, Ca, Us

Duties and activities:Managed end to end business operational support team (Quote to Cash) for Corporate, Enterprise and Public sector customers in CEE and MEMA; - Supervised 2 Team Leaders, who led team of 20+ individual contributors; Sales Operations Support Managers (scope; business to business product catalog creation and maintenance, order fulfillment, customer service), Order Coordinators (scope; channel partner management, order fulfillment) and Customer Service Representatives DMF-I (scope; channel partner management, order fulfillment, customer service)- Drove business operations, customer and stakeholder satisfaction- Built and developed engaged, high-performing teamMain accomplishments:Re-organized and stabilized the CEE team leading to an increase in stakeholder satisfaction and metrics improvement. Significantly overachieved objectives for customer satisfaction (team score was on average 20% higher than EMEA average as measured by monthly customer satisfaction survey). Sponsored Green Belt project (Lean 6 Sigma methodology) with focus on improving Supply Chain Operations efficiency.

Palo Alto, Ca, Us

Duties and activities:Managed a team of Customer Service Representatives DMF-I (Team Lead and 15+ individual contributors, scope; channel partner management, order fulfillment, customer service);- Ensured proper ownership and execution of work activities assigned, and that operational targets were met- Ensured audit and SOX compliance for all operational processes- Developed business controls to reduce returns and claims- Achieved headcount and OPEX goals- Supported and drove change management activities and launched improvement initiatives- Built strong relationship with business stakeholders- Created customer focused team environment; enhanced quality of customer and sales interaction for the CSR team, improved customer satisfaction survey results- Developed motivated workforce; improved internal work satisfaction survey results based on CSR feedback, developed career plans and training curriculum for employees, strengthened employee communication skills and their engagementMain accomplishments:Stabilized, structured and developed a relatively young team, leading to overall improvement in operational performance and decrease in number of executive level escalations.Significantly improved employee satisfaction as measured by internal employee satisfaction annual survey.

Palo Alto, Ca, Us

Duties and activities:Managed English speaking African countries in DMF-I program; - Owned operational excellence for the region (SLA and customer satisfaction monitoring)- Drove HP partner performance and maintained good working relationship with them- Optimized DMF-I coverage and managed HP partner and customer system set up activities- Supported sales and account management in customer engagement- Managed escalations within the region and drove process improvements

Palo Alto, Ca, Us

Led a team of Customer Service Representatives DMF-I; - Ensured CSR activities are performed on a consistent basis, targets are met and workload is evenly dispatched- Maintained and monitored operational reporting, drove operational reviews and staff meeting- Drove operational improvements and process changes- Provided training, coaching and support to team members- Acted as first point of contact for operational escalations and HR issues- Managed a transfer of CSR team activities from HP location in Prague to HP location in Bucharest

Palo Alto, Ca, Us

Duties and activities:Managed accounts of Corporate, Enterprise and Public sector customers in Africa, Middle East and CIS; - Entered and followed up on orders, escalated and resolved issues- Cooperated with sales, supply chain, logistics department and HP partners- Supported and communicated with the customers, created reports- Logged and followed up on claims

Praha 1, Non-U.S., Cz

Duties and activities:- Participated as Business Analyst, User Interface Designer and Chief Tester in the development of a new software (Customer Relations Management system) that was created for the company and its external customers- Coordinated tracking of luggage on behalf of major European airlines (Air France, Alitalia and Czech Airlines)- Handled passengers’ compensation for missing and damaged luggage and for flight-related incidents

London, Gb

Duties and activities:Managed customers’ accounts; - Set up and closed bank accounts, transferred money and paid bills on behalf of the customers- Logged and resolved complaints and answered customer queries- Sold loans, credit cards and insurance products and upgraded accounts

Duties and activities:Managed sales, marketing and customer care department; - Supervised domestic and international sale transactions and order fulfillment- Supervised customer service- Organized and managed company’s exhibits in international and domestic trade fairs (Poland, Germany, UK, Russia and Czech Republic).- Established and maintained relations with foreign business partners (Business Development)- Applied for and obtained European Union financial aid for a number of development programs within the company- Introduced, managed and audited ISO 9001:2000 Quality Management System - Prepared and negotiated contracts with customers and suppliers- Maintained company website

Created and managed small firm offering General English and Business English language courses to businesses and public institutions.

Warszawa, Województwo Mazowieckie, Pl

Bachelor’S Degree, English Philology

Postgraduate Diploma, International Commerce

Celta

High School