Strategy & Planning- Designing Strategy for IT infrastructure changes and new implementation that address business needs.- Capacity Planning – Monitor current storage utilisation and plan for future growth.- IT Budget Planning for each year and monitor current IT Infrastructure related expenses.Operational Management & Administration- Microsoft 365 Administration (MDM. Exchange Online, Teams, Sharepoint)- Patch Management and Configuration Management (Intune +Patch My PC, SCCM + WSUS, PDQ Deploy, MSI and Intune packages preparation)- Windows 365 / Azure Virtual Desktops Management (Reference Image and Service Management)- Azure Infrastructure Managment (MFA, SSO, Enterprise Apps, Microsoft Graph, Storage Accounts, Conditional Access, VPN Gateways and Virtual Network with hybrid scenario)- Azure Active Directory & Active Directory multi-site environment Administration (Group Policy, Print Services, DFS-R/N)- Monitoring (Azure Monitor and Manage Engine Site 24x7)- Backup Systems (Azure Backup, Veeam for Microsoft 365, Veeam Backup & Replication, Veritas Backup Exec)- Administration of physical and virtual servers: (2022/2019/2016/2012)- Virtualisation platform administration & monitoring - VMware 8.0-6.5 and Hyper-V- Storage Administration (iSCSI Targets, LUNs, RAID arrays)- Antivirus platform monitoring and reporting (ESET Protect Cloud)- Network Administration & Monitoring (FortiGates Firewall, UniFi Access Points, Aruba switches)- ITSM Administration (Manage Engine ServiceDesk Online and On prem version)- IT Change Management – keeping record of all critical infrastructure changes- IT Vendor Management – updating software and equipment supplier’s database and related contracts - License Compliance across all company software & hardware equipment- Disaster Recovery procedures and testing, including business continuity measures.

Strategy & Planning• Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies• Manage IT department operational and strategic planning, including business requirements, project planning, including business requirements, and organizing and negotiating the allocation of resources.Operational Management• Where necessary, re-engineer applications support to ensure it align business processes, tactical planning, and strategic vision.• Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.• Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.• Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements. • Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems.• Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and make the appropriate award.• Develop business case justifications and cost/benefit analyses for IT sending and initiatives.• Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.• Oversee provision of end-user services, including help desk and technical support services.• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.• Oversee negotiation and administration of vendor, outsourcer, and service agreements.• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

- Windows Server 2008 R2 / 2012 Infrastructure Administration in multi site environment(Group Policy Management, DFS-N/DFS-R, Print Services) - Office 365 / Exchange Administration- Windows Server 2012 RDS/VDI Administration - Windows Server 2012 Hyper-V Administration- Antivirus Monitoring - ESET NOD32 - Windows Deployment Services: Reference/Golden Image preparation- Patch Management: WSUS, Manage Engine Desktop Central, PDQ Deploy - Incident Management: Manage Engine Service Desk Plus - Asset Management: Manage Engine Service Desk Plus - Software Licencing Management - License compliance across all software- Backups Administration: Symantec Backup Exec 2012-2015, Microsoft SQL 2008- Microsoft SQL 2008 Administration- Domain registration and DNS records maintenance- IT Disaster Recovery Procedures and Testing, including business continuity measures- Server/Rack Installation upgrades- UPS Planning: monitoring, ATS/STS configuration- User Support for Office 2013/Office 365 Issues- Supporting desktop environment based on Windows 7 / Office 2013 suite- Supporting administration of MiDB, Microsoft Dynamics Nav- Remote support: Solarwind DameWare Remote Support, Join.me/LogMeIn, TeamViewer

- Identity management based on Active Directory in Windows Server 2003/2008. - Troubleshooting access problems to extranet based on Microsoft Exchange 2003/2010. - Preparation of system images through (Microsoft Deployment Toolkit) for the network distribution system, WDS (Windows Deployment Services) - Application and Configuration deployment via SCCM- Managing Share and NTFS Permissions- Monitoring and management of mobile access services: FAMOC FancyFon, Outlook Web Access - Troubleshooting Active Sync service: Android / iOS / BlackBerry / Windows Phone- Support for localization app SDL Trados Studio 2010 / 2011

- IT support for bank key clients: CEOs and board members. - Windows Images Deployment (WDS, MDT, SCCM)- Help to connect and use peripherals - Support for the video conference equipment - Configure mobile devices for remote access to e-mail: Mail for Exchange Active Sync, RoadSync

- Functional testing of implemented applications. - Create test scenarios and their conduct. - Preparing reports on errors and the circumstances in which they arise. - Analysis of the documentation of architecture and mechanisms of the application.

- Providing technical support for clients- Create a long-term business relationship with the customer. - Managing customer orders - Writing descriptions of the products offered in the store.