• Leading Project Management team consisting of Project / Program Managers & Specialists, delivering projects across EMEAR Service Provider and Enterprise segments, both public and private sectors• Responsible for recruitment and performance management• Carrying out career development planning• Financial Management for the team /department (training & development, rewards & recognitions, IT) as well as regional portfolio performance (margin, revenue accuracy, compliance)•… Show more • Leading Project Management team consisting of Project / Program Managers & Specialists, delivering projects across EMEAR Service Provider and Enterprise segments, both public and private sectors• Responsible for recruitment and performance management• Carrying out career development planning• Financial Management for the team /department (training & development, rewards & recognitions, IT) as well as regional portfolio performance (margin, revenue accuracy, compliance)• Responsible for staffing and work allocation for EMEAR projects and programs internally and with 3rd party vendors• Election to Global PMO Council in Apr 2019, representing CX Center EMEAR in Global PM Community• Partnering with regional (PM Managers, Service Managers) and global stakeholders (AMER and APJC CX Centers) in ensuring consistency and proper PM delivery• Involved in Krakow site-level Manager’s forum to sustain Delivery Centre collaboration and propagate strategy to the team level Show less

End2end responsibility for high priority and complex projects/programs delivery in EMEAR (banking and service provider sectors).Training, mentoring and coaching other Project Managers within PM team.Design, development and implementation of the standardized, internal project reporting process for PMO team.

Initiating, planning and end2end delivery of implementation projects & programs, including management and coordination of both dispersed and co-located teams. Overall responsibility for scope, budget, schedule, risks, issues, change, communication, procurement, stakeholders and resource management.Program PMO Lead – within large, complex implementation program for one of the biggest cloth retailer in the world (16+ countries in EMEAR and APAC; Routing & switching and IP Telephony… Show more Initiating, planning and end2end delivery of implementation projects & programs, including management and coordination of both dispersed and co-located teams. Overall responsibility for scope, budget, schedule, risks, issues, change, communication, procurement, stakeholders and resource management.Program PMO Lead – within large, complex implementation program for one of the biggest cloth retailer in the world (16+ countries in EMEAR and APAC; Routing & switching and IP Telephony technologies), being responsible for building and managing program PMO team (12 Project Managers during migration peak) that in a standardized, coordinated way deliver the solution across all in-scope countries worldwide. After migration period responsible for re-sizing the team and shaping it to a customer facing PMO team responsible for maintenance and expansion of the delivered solution from the project management/order management perspective. Show less

Initiating, planning and end2end delivery of both internal and external projects & programs, including management and coordination of both dispersed and co-located teams. Overall responsibility for scope, budget, schedule, risks, issues, change, communication, procurement, stakeholders and resource management.Cooperating closely with internal and client’s Vice Presidents, Senior Managers and Directors.Providing Project Management internal (Capgemini) and external (universities in… Show more Initiating, planning and end2end delivery of both internal and external projects & programs, including management and coordination of both dispersed and co-located teams. Overall responsibility for scope, budget, schedule, risks, issues, change, communication, procurement, stakeholders and resource management.Cooperating closely with internal and client’s Vice Presidents, Senior Managers and Directors.Providing Project Management internal (Capgemini) and external (universities in Kraków) Project Management trainings & workshops based on PMI methodology.Global Delivery Network Operations Lead – responsible for building, managing and development of the global, dispersed team that was necessary to own, develop and operationally maintain design of the standard IT workplace for all individual contributor employees across all BPO delivery centers in the world.PMO Tools & Technology Manager role within Project Management Office team, being responsible for:-> Project Management environment and framework standardization including IT tools (MS Project, Smartsheet), office tools (i.e. standing desks), Visual Management, document standards (Google Drive, MS Office), online platforms (MS Sharepoint, Google Sites) -> Adjusting and implementing Capgemini Group internal Project Management methodology Show less

Managing 24/7 IT team (14 employees) - intermediary between the pharmaceutical client and US telecommunication company that provides networking and IP telephony services. Involved in the transition project – responsible for knowledge transfer and service takeover streams – building and implementing IT and business processes as well as results monitoring.Work planning, tasks delegation, reviewing employee’s performance, handling escalations.

Backoffice Team member responsible for supporting 1st line agents (advisors), solving complex IT problems, remote software installation, Cisco IP telephony administration, Active Directory and RSA tokens configuration.

Responsible for answering calls from the international client and solving IT related issues remotely to meet agreed service levels.