Marcin Tabakiernik, Pmp Email & Phone Number

Łódź, Łódzkie, Poland

Warsaw, Mazowieckie, Poland

Working as an IT Project Manager I was responsible for implementation of new service management application for our customer. During this project I:• Directed development and implementation of service delivery solutions in AWS cloud solution to meet customer business needs and build his loyalty.• Resolved conflicts and negotiated mutually beneficial agreements between parties in behalf of client.• Collaborated with development team in Agile environment, managed product backlog, prioritized needs working closely with customer, acted as a primary link between stakeholders and team.• Negotiated contracts with a subcontractors involved in application development;• Supervised the application development process, testing it, implementing patches - on time and within the planned budget;

Warsaw, Mazowieckie, Poland

As Senior Project Manager I was assigned to plan and oversee the largest projects in the company. As a lead project manager I mainly:• Developed project plans involving risks and key issues identification,analyzing best approaches and choosing mitigation processes.• Gathered requirements, negotiated contracts with vendors, developedproject plans, managed project scope, bugdet, schedule and stakeholdersto guide projects from idea through implementation and maintenance.• Managed and motivated project teams to promote collaboration andkeep members on-task and productive.• Identified risks and directed changes to project scope and cost withappropriate change management processes to keep project on track.• Prepared price offer for the projects.• Designed with the client the way the project was implemented, its scope and schedule;• Designed the tool to monitor the progress of the project at each stage for both employees and customers.• Monitored progress of the projects in terms of time and cost.At the beginning of the 2017 I was futher promoted to Process Quality Manager. Two joined positions gave me control not only over projects, but also impact on whole ongoing bau in service area consisting around 300 people . As Process Quality Manager I was working hand-to-hand with vce-director of Service Area, directly under Board and was responsible for:- keeping all processes to run as intended;- introducing new processes to gain higher quality, save time and money;- managing middle management and team leaders on daily basis.

Warsaw, Mazowieckie, Poland

• Led cross-functional teams to analyze and understand impact on business processes contracts and service level agreements to identify potential risks and implement mitigation actions against unforeseen delaysand costs.• Investigated current business and operational processes to develop UML schemas and offer recommendations for improvement. • Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.• Saved $1.5M by implementing cost-saving initiatives that addressed long-standing problems e.g. optimization of the customer’s damaged equipment circulation, creation of mechanism for maintenance monitoring and fiscal inspections for Retail and Banking devices, changing invoicing and cost-invoicing process lowering number of incoming invoiced by 80%

Warsaw, Mazowieckie, Poland

In mid-2011 I was promoted to the EFT POS Service Manager position. Thanks to that, I took over the management of the entire service of payment terminals serving 120k devices throughout the country, which included:- 50 field technicians;- team of 10 ppl in Helpdesk;- team of 20 ppl involved in configuration and pre-installation equipment;- team of 25 Callcenter and Calldesk operators;- logistics and warehouse.During this time, in addition to directing and supervising ongoing site maintenance (execution of SLA orders, preparation of procedures, customer contact, etc.), I was also responsible for:- preparing offers for customers in response to the RFP;- performing costing calculations of the service performed in various areas of its performance;- negotiating terms and conditions of contracts and rates with customers and subcontractors;- recruiting and hiring new employees;- ongoing cooperation with subcontractors and customers.Due to not extending main contract for, I participated in the restructurizing of division consisted around 100 people:- moving remaining customers to other WN units ;- selecting the best employees and developing an employment plan for hiring them in other units within the WN;- developing a layoff plan.

Warsaw, Mazowieckie, Poland

I was hired in the POS Helpdesk, which coordinated work of payment terminals service. Due to customer development and their growing quality requirements, WN was constantly evolving. During this period as a PHP/JS web developer I was involved, among others in creating in-house application:- warehouse management system for field technicians and headquarters staff;- CRM ticket system for field technicians, headquarters staff and customers;- document flow system.At the same time, I worked with clients on contract execution and on-going service orders, as well as on larger projects such as replacing 10000 payment pinpads in all Kaufland and Lidl markets. In all these projects, I was responsible for project activities such as:- setting with client the scope of the project;- setting the schedule for its implementation;- preparing the process of equipment circulation in the warehouse and pre-installation center;- resolving emerging problems working with the client.By the end of 2010, I became the right-hand man of the EFT POS manager. Therefore I was also involved in preparing customer pricing quotes and calculating subcontractor rates. At the same time, my work was still focused on optimizing processes within the unit in which I worked. During this time I introduced following implementations for company processes in PHP web application:- automatic mathematical calculations of the future optimal warehouse stock for 80 field technicians on which the whole warehouse stock was forecasted and managed;- automatic ordering of parts for 80 service technicians based on current inventory, current demand (number of orders for a given type of part) and simulated number of future failures (about 4000 automatic orders per month);- design and implementation of self-service project which consisted on exchanging payment terminals with the use of couriers e.g. DHL - build for FirstData. This was pioneer service for the Polish ETFPOS market which is used nowadays as BAU.

Postgraduate, Business Administration And Management, General, Excellent

I've attended Postgraduate Studies in Management on Warsaw School of Economics on which I’ve learned: - strategic analysis (20 hours).

M.Sc., Telecommunications And Computer Science, Studies: Very Good, Thesis: Excellent

I’ve finished studies at the Faculty of Electronics and Telecomunications at the Warsaw University of Technology. During my studies I've.