Marcin Włodarczyk Email & Phone Number

Paris, France

• Data integration and fleet management application: I designed a solution to integrate data from various sources, creating a centralized database that allows easy management and monitoring of assets, including over 200 company vehicles. Thanks to the customized application system, users can easily track the fleet status and assigned tasks, which improved the transparency of operational activities.• Automation of operational processes: I implemented advanced automation of processes related to the handling of vehicle rental agreements, which contributed to a significant improvement of post-rental activities, such as incident handling. I also created a set of scripts that optimize routine operations, which allowed the company to significantly reduce costs and reduce working time spent on repetitive tasks.• Customer communication system management: I developed and managed an automatic e-mail system that ensures uniform and professional communication with customers. The system improved the consistency of content, improving contact with recipients and supporting a positive image of the company.• Creation of technical documentation and knowledge base: I created comprehensive technical documentation and knowledge base for users, containing detailed descriptions of functionality, operating procedures, and solving common problems. This documentation is a key support for end users and service teams, providing them with easy access to information necessary for effective use of the systems.

Ruda Śląska, Woj. Śląskie, Polska

- Designed internal ticketing system with database in Mantis that helped to keep track of customers related tasks.- Resolving and documenting problems reported by customers by phone or e-mail.- Diagnose and service of hardware and software on site or remotely. - Configuration of peripherals and network devices, including servers. - Backup and restore using (VMVare, VirtualBox).

Gliwice, Woj. Śląskie, Polska

- Assembly and configuration of computer equipment for virtual reality technology.- Control over the correct operation of applications and devices.- Installation of mobile stations on delegations.- Teaching new workers to use equipment and deal with clients.