Customer service at fully remote desk for DTiQResponsibilities include handling escalated issues, and troubleshooting complex technical issues related to DTiQ's products and services.Conduct in-depth diagnostics on issues like video footage retrieval, advanced account management, multi-device setup, and connectivity challenges. Communicate solutions effectively to customers and document all steps taken for transparency and record-keeping.Ensure that all interactions, resolutions, and troubleshooting steps are accurately documented for future reference and knowledge sharing across the team.Technical environment:Zendesk, LogMeIn, TeamViewer, Win 11, DTiQ's applications.

Customer service at fully remote desk for DLA PiperLogging, managing, and resolving in a timely manner all incidents and requests following agreed standards and proceduresProviding support: chat, phone and email via ticketing tool (1st line support)Supporting PCs and Virtual Machines based on Citrix EnvironmentAsset Management [AMSX & Skyefall]Document workspace Management [Milan] and O356 related applications[Outlook, Word, Excel, PowerPoint, Skype]AV Conferencing (How to & Statistics) using skype & teamsMobile phone Management/Data [Microsoft Endpoint, Xenmobile]Email management using MinecastTechnical environment:Active Directory, Service Now, MS Outlook, Webex, Azure, O365, Citrix, etc..

Customer support in IT kiosk at P&G Poland.Workstation hardware and software installations, upgrades, maintenance, andtroubleshooting for laptops, desktops, mobile phones, IT meeting rooms, etc..Applications maintenance (Google Apps, Microsoft Office, Windows, laptops encryption…)Copier, fax, scanner, and printer support across the enterprise.General computer desktop & laptop support.Service desk support by phone, email, chat, etc. with daily CRM update, and jobs.Technical environment:Service Now, Office365, Teams, Webex, VPN, Win10, SmartAudit, Tangoe Portal, Powershell, various web/intranet applications

Customer service for Saab.Providing technical support to business users via phone, email and chatRemote desktop support, including: software installation / removalAdministration in Active DirectoryITIL incident management systemTechnical environment:Active Directory, Service Now, MS Outlook, Teams, Web applications..

Customer service at the reception desk in the Interxion.Service of permanent employees, and individual clients.Direct cooperation with clients on the desk, chat, phone and email.Monitoring of the entire CCTV facilityCreating accounts for users in access systems, finger print, and issuing security badgesHandling of domestic shipmentsTechnical environment:Service One, Net2, BMS schematics, MS Outlook, Windows 10

Independent representative for ACN.Sale of VoIP technology, fixed and mobile telephony plans, in cooperation with PlayTaking care of individual, and business clients.Training provides to the new representatives.Technical environment:Android, MS outlook, calendar.