• continuous improvement of existing endpoint protection configurations• maintaining and troubleshooting endpoint security solutions (MS Defender)• supporting customer transitions• handling of service requests/incidents• creating and implementing changes• vendor support case troubleshooting• planning and implementing software upgrades and product migrations• preparing monthly reports• creating and maintaining documentation and guides as necessary

• advice on the selection and configuration of the offered products (data storage software)• analyzing provided hardware configuration and network topology to eliminate potential problems and achieve best performance of planned environment• preparing and performing webinars and live demos on the offered products• cooperation with the sales department and adjusting customer needs

• advice on the selection of IT security solutions• acquiring new and maintaining relationships with current customers• preparation of offers and participation in ongoing projects for customers

• technical assistance for sales process• post sales technical support for partners• assistance and monitoring technical support department• participating and representation company in events and incentives for partners and customers• leading seminars, conferences and training sessions for partners and customers• participating in meetings with partners and customers• preparing and leading training process for partners• preparing and updating technical materials and product documentation• meeting quarter sales goals

• organizing and supervising the work of IT support for business customers• responsible for recruitment process of new employees• administration and management of servers based on Microsoft Windows / Linux• administration and management of virtual environment based on VMware ESX• administration and management internal database application and CRM database• pre-sales technical support in the field of backup, storage and network security

• pre-sales and after sales technical support in the field of computer network security (antivirus systems, UTM devices, encryption, backup) for business customers• implementation (installation and configuration) structures in computer network security corporate clients• direct contact with manufacturers of offered solutions in the field of technical assistance• administration and management of the network structure and hardware in the office• administration and management of servers based on Microsoft Windows / Linux• administration and management internal database application and CRM database• conducting trainings about computer network security• conducting internal training for the purpose of recruiting new employees