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Marc Ingold Email & Phone Number
Leiter Service and Support | Mitglied des Führungsteams
at
Hoval Schweiz
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Leiter Service and Support | Mitglied des Führungsteams
Location
Zurich, Zurich, Switzerland
Company size
Who is Marc Ingold? Overview
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Quick answer
Marc Ingold is listed as Leiter Service and Support | Mitglied des Führungsteams at Hoval Schweiz, a company with 214 employees, based in Zurich, Zurich, Switzerland. AeroLeads shows a matched LinkedIn profile for Marc Ingold.
Marc Ingold previously worked as Senior Director Partner Management & Analytics at Sunrise Gmbh and VP/Director Access Network Deployment at Upc Schweiz Gmbh. Marc Ingold holds Cas Zhaw In Prozessigitalisierung, Prozessdigitalisierung, 5.75 from Zhaw School Of Management And Law.
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Email format at Hoval Schweiz
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Hoval Schweiz
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Profile bio
About Marc Ingold
20 years of leadership experience in various senior operations management positions; overseeing national and international divisions as well as shared service organizations in the telecom/tech industry.Extensive expertise in Technology/Infrastructure - Service & customer care management, organizational development & transformation, business process optimization with a focus on 'Operational Excellence.'Management of strategic partnerships domestically and internationally, and stakeholder management at all levels of an organization.The following core competencies complement my profile: Strategic Partner Management & Outsourcing, Project & Rollout Management (PMO), Workforce Management & Forecasting, Process Optimization & Innovation, as well as Business Performance Management & Data Analytics.
Current workplace
Marc Ingold's current company
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Hoval Schweiz
7 roles
Marc Ingold work experience
A career timeline built from the work history available for this profile.
Senior Director Partner Management & Analytics
CurrentHead of the Shared Service Unit 'Partner Management & Analytics'. Responsible for managing strategic partnerships within the CTO area. In charge of defining and ensuring compliance with the governance structure and the service catalog. Continuous measurement and control of SLAs, KPIs, and quality parameters. Additionally responsible for the E2E workflow.
Apr 2021 - Present
Vp/Director Access Network Deployment
Head of the overall CTO Access Network Deployment area and company-wide end-to-end responsibility for the expansion and maintenance of the physical network infrastructure. Responsible for up to 500 internal/external employees in Switzerland and Austria. Strategic alignment of the partner landscape and ensuring efficient partner management and end-to-end.
Jan 2015 - Mar 2021
Director Support & Readiness
Head of the Support/Shared Service Unit 'Technology Support & Readiness' for the CTO Business Unit. Responsible for the areas of Project Management & PMO, Process Management, Quality Control, and CTO Infrastructure Applications & E2E Workflow Management. Development, establishment, and leadership of the CTO Phase-Gate & PMO Framework as well as the CTO.
Oct 2012 - Dec 2014
Director Customer Service | Back Office Operations
Responsible for the entire 'Backoffice Operations' area within the Customer Care Business Unit, overseeing up to 200 internal and external employees. Transformation and restructuring of the entire area into a process-oriented organization, significantly improving process quality and customer satisfaction. Established and further developed the outsourcing.
Aug 2008 - Sep 2012
Manager Customer Service | Workforce & Performance Management
Responsible for the leadership and development of the following Shared Service Units: Workforce Management, Performance Management, and Quality Assurance. Forecasting contact volumes for the entire Customer Service area and ensuring internal/external resource allocation. Measuring relevant Customer Service KPIs and initiating process improvements to.
Jul 2006 - May 2008
Project Manager & Strategic Planning Expert
Apr 2003 - Jul 2006
Team & coworkers
Colleagues at Hoval Schweiz
Other employees you can reach at hoval.ch. View company contacts for 214 employees →
HH
Heinz Hess
Colleague at Hoval SchweizWalenstadt, St Gallen, Switzerland, Switzerland
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YB
Yves Bühler
Colleague at Hoval SchweizSwitzerland, Switzerland
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WZ
Walter Zopfi
Colleague at Hoval SchweizZurich, Switzerland, Switzerland
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AM
Andri Mächler
Colleague at Hoval SchweizRapperswil, St Gallen, Switzerland, Switzerland
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LR
Luigi Romagnoli
Colleague at Hoval SchweizLugano, Ticino, Switzerland, Switzerland
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PJ
Peter Janak
Colleague at Hoval SchweizSlovakia, Slovakia
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AR
Andreas Rieger
Colleague at Hoval SchweizZurich, Switzerland, Switzerland
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MM
Mylène Monnier
Colleague at Hoval SchweizBulle, Fribourg, Switzerland, Switzerland
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DW
Daniel Wey
Colleague at Hoval SchweizSchwarzenburg, Berne, Switzerland, Switzerland
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SB
Sancho Bärlocher
Colleague at Hoval SchweizEgg, Zurich, Switzerland, Switzerland
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Heinz Hess
Colleague at Hoval SchweizWalenstadt, St Gallen, Switzerland, Switzerland
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YB
Yves Bühler
Colleague at Hoval SchweizSwitzerland, Switzerland
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WZ
Walter Zopfi
Colleague at Hoval SchweizZurich, Switzerland, Switzerland
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AM
Andri Mächler
Colleague at Hoval SchweizRapperswil, St Gallen, Switzerland, Switzerland
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LR
Luigi Romagnoli
Colleague at Hoval SchweizLugano, Ticino, Switzerland, Switzerland
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PJ
Peter Janak
Colleague at Hoval SchweizSlovakia, Slovakia
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AR
Andreas Rieger
Colleague at Hoval SchweizZurich, Switzerland, Switzerland
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MM
Mylène Monnier
Colleague at Hoval SchweizBulle, Fribourg, Switzerland, Switzerland
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DW
Daniel Wey
Colleague at Hoval SchweizSchwarzenburg, Berne, Switzerland, Switzerland
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SB
Sancho Bärlocher
Colleague at Hoval SchweizEgg, Zurich, Switzerland, Switzerland
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8 education records
Marc Ingold education
Cas Zhaw In Prozessigitalisierung, Prozessdigitalisierung, 5.75
Executive Mba, Digital Management Und Unternehmensführung, 6.0
Cas Digital Management & Unternehmensführung
Cas Digital Strategy & Performance
Cas Executive Managment, Business Administration & General Management
Executive Management Program
Bsc. Fh In Business Administration, Betriebsökonomie (Bsc. / Ba)
Eidg. Kaufmännischer Lehrabschluss / Banklehre
FAQ
Frequently asked questions about Marc Ingold
Quick answers generated from the profile data available on this page.
What company does Marc Ingold work for?
Marc Ingold works for Hoval Schweiz.
What is Marc Ingold's role at Hoval Schweiz?
Marc Ingold is listed as Leiter Service and Support | Mitglied des Führungsteams at Hoval Schweiz.
Where is Marc Ingold based?
Marc Ingold is based in Zurich, Zurich, Switzerland while working with Hoval Schweiz.
What companies has Marc Ingold worked for?
Marc Ingold has worked for Hoval Schweiz, Sunrise Gmbh, Upc Schweiz Gmbh, and Sunrise Communications Ag.
Who are Marc Ingold's colleagues at Hoval Schweiz?
Marc Ingold's colleagues at Hoval Schweiz include Heinz Hess, Yves Bühler, Walter Zopfi, Andri Mächler, and Luigi Romagnoli.
How can I contact Marc Ingold?
You can use AeroLeads to view verified contact signals for Marc Ingold at Hoval Schweiz, including work email, phone, and LinkedIn data when available.
What schools did Marc Ingold attend?
Marc Ingold holds Cas Zhaw In Prozessigitalisierung, Prozessdigitalisierung, 5.75 from Zhaw School Of Management And Law.
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