Managing the court in terms of administration, financial control, property management and internal audit; supervisor of 70 employeesMajor successes:☆ Adapting the court to the needs of persons with disabilities and construction of an elevator (4 floors)☆ Ensuring fire compliance (installation of a fire protection system and smoke extraction system, replacement of hydrants with the construction of a hydrophore room)☆ Comprehensive renovation of one wing of the main building☆ Introducing cashless service (toll machine and Polish Post service)

Managing 1,650 employees in the Krakow branch, 4 inspectorates and 3 local offices (outside Krakow)Operational managementMajor successes:☆ Carrying the Branch through the pandemic period with continuity of work and customer service, introducing remote work, mobile working hours, electronification of services (e.g. e-visits) and of correspondence☆ Implementing the Branch's new organizational structure (including a new department handling benefits from the Netherlands), increasing staff salaries, optimizing staffing in the administrative and technical division☆ Implementing government projects:* anti-crisis shield for enterprises during the pandemic* e-ZLA (electronic sick leave) – agreements with hospitals and medical facilities, promotion of the project and training for medical staff* e-Contribution – verification of payers, debt information, training☆ Raising standards of customer service – continuous training of employees, renovation of buildings, new location of field office☆ Improving working conditions (air conditioning, standardization of furniture and equipment of units)☆ Arranging property issues, recovery of part of the building in the city center☆ Reducing costs of facility security (optimization of security, monitoring system)

☆ Managing the team☆ Monitoring and updating Regional Innovation Strategy☆ Co-operating with the Malopolska Innovation Board and Strategic Groups☆ Major success: 2016 edition of the Malopolska Innovation Festival

Conducting researches and analysis concerning regional economy and regional development, data monitoring and gathering, conducting tender procedures, preparation of research methodologies and co-operation with research teams, promotion of researches’ results in conferences and seminars.

☆ Management of an EU co-financed research project worth PLN 7 million☆ Major successes: full implementation of the project assumptions (research and analysis, monitoring of strategic programs of the province, organization of seminars and conferences), final settlement of the project

☆ Managing a team of 36 consultants (incl. 3 directly reporting Team Managers) recruiting for Barclays Retail Banking UK☆ Major successes: full takeover of the client's recruitment processes – from preparing a team of consultants to full implementation of operational activities☆ Additionally, managing the Data Services team and two other recruitment teams

City Development and Strategy Department:☆ Managing a team of 55 people☆ Co-operation with strategic investors, financial institutions, and SME sector☆ Co-ordination, preparation and realisation of strategies and development programs☆ Representing the city in Polish and international conferences and fairs☆ Communication with the media☆ Managing an international project Urbanitas focused on exchanging best practices with foreign partnersCity Budget Department:☆ Managing a team of 60 people☆ Co-ordination of the city’s budget preparation☆ Monitoring the realisation of municipal investments and the city’s current cash flow

Krakow Regional Office (covering Southern and Eastern Poland):☆ Financial statements controlling☆ Regional and branch budget planning and controlling☆ Recommendations for credits☆ Co-ordination of a new banking system implementation in the bank’s branches in the region

☆ Business Consulting Division: budgeting and Activity Based Costing.☆ Tax Division: due diligence reviews, tax consultancy.