Branch Director
Zus – The Polish Social Insurance Institution
Kraków Area, Poland
Managing 1,650 employees in the Krakow branch, 4 inspectorates and 3 local offices (outside Krakow)Operational managementMajor successes:☆ Carrying the Branch through the pandemic period with continuity of work and customer service, introducing remote work, mobile working hours, electronification of services (e.g. e-visits) and of correspondence☆ Implementing the Branch's new organizational structure (including a new department handling benefits from the Netherlands), increasing staff salaries, optimizing staffing in the administrative and technical division☆ Implementing government projects:* anti-crisis shield for enterprises during the pandemic* e-ZLA (electronic sick leave) – agreements with hospitals and medical facilities, promotion of the project and training for medical staff* e-Contribution – verification of payers, debt information, training☆ Raising standards of customer service – continuous training of employees, renovation of buildings, new location of field office☆ Improving working conditions (air conditioning, standardization of furniture and equipment of units)☆ Arranging property issues, recovery of part of the building in the city center☆ Reducing costs of facility security (optimization of security, monitoring system)
