- Cybersecurity consultations- Python development solutions- Vulnerability assessments

Helping people to see what's natural, not common in business at InkubatorRozwoju

Executive Account Manager at ANSTA, Smart Solutions

Managing Customer Success processes by supervising and leading specialized teams of account managers, and customer service staff in Poland, Canada and Russia. Ensuring we add value through the customers’ effective adoption of the product, while always ensuring our client is the first priority. • Leading multinational teams, through supervision, education and training. Motivating employees, encouraging their professional and personal development. Contributing to the growth of a CS culture focused not only on the needs of customers, and candid relations with them world-wide, but also trying to foresee their requirements and acting beforehand.• Creating and managing an organizational alignment and efficiency plans. Driving advanced programs, procedures and strategies aimed at increasing customer satisfaction and product development.• Leading and presenting complex enterprise solutions to top executives. Liaising with sales, marketing and product development teams to maximize customer loyalty and building on that - increase revenue.• Measuring, analyzing and improving front-line customer success processes. Monitoring team performances and developing work standards to ensure on-target execution and delivery.• Forward-planning and problem-solving for the day-to-day operational management of teams. Making informed, timely and appropriate decisions for the benefit of the GetResponse people whilst ensuring a culture of transparent decision-making.

Managing complex operational issues, organizing work standards and procedures focused on successful business development, and gaining a solid position on the market.• Managing the team by building relations and creating solutions oriented towards team identity and business awareness. Coordinating the hiring, training, retention and work of the team members.• Developing strategies to increase the quality and efficiency of team performances and to enhance the clients’ experience, resulting in raising the brand to the TOP 3 position in the region within 6 months.• Ensuring compliance with regulatory requirements and legal nuances, coordinating budgets and developing financial and strategic plans for business management. Achieved continuous year-to-year growth of 11% and the TOP 2 place in the region for the second year running.• Leading collaborative relationships with partners and contractors in order to ensure effective networking and brand placement on the local market.

Providing business consulting dedicated for entrepreneurs focused on strategic business development and growth.• Consulting clients on improving the performance and efficiency of their companies by analyzing business and developing solutions which help organizations meet their goals.• Running plans to boost the organization’s profits in the long run, by managing risk, budgeting, creating strategies and supervision.• Helping to ensure future success by eliminating problems and identifying opportunities. Coaching clients on the best practices and policies for successful business management.• Educating companies on effective models of management and providing them with up-to-date knowledge on local markets and national business trends.

• Managing the IT business via remote supervision and coordination.• Developing annual business plans and monitoring progress against these plans to ensure that the company attains its objectives in a cost-effective and efficient manner.• Providing strategic analyses and advice concerning developments within the industry to ensure that the adequate policies are created to meet the mission and goals of the company.• Managing the financial policies, overseeing and controlling budget plans, and adjusting the company’s strategy to the existing opportunities and business trends. • Developing personalized and well-aimed offers dedicated for potential customers, and building and maintaining professional relations with partners, contractors and clients.

• Managing a team of 5 individuals, motivating staff and organizing workflow. Setting goals, and developing procedures and policies for the internal management of the team.• Planning the structure of employees’ duties, running performance assessments and training sessions. Ensuring a positive and supportive work environment.• Coordinating employment plans, selecting, interviewing and employing new staff members. Ensuring effective induction training.• Executing strategies directed at achieving high performance standards. Implementing solutions to improve customer experience and enable the strategic growth of the unit. Holding responsibility for meeting targets for NHS and OTC.• Liaising with partners, distributors and sales associates to improve customer service and business productivity.

• Individually coordinating the work of a unit of the company’s shops, assigned to my supervision at a given day.• Managing and supervising the work of a team, building relations for successful cooperation, observing and identifying peoples’ competencies to quickly profile their potential and distribute roles within the given team.• Monitoring and controlling the procedures and performance of the group, ensuring that effective and high-standard customer service is provided.• Supporting the operational management of a unit. Maintaining an in-depth working knowledge of the company’s brands, systems and processes.

• Being a brand representative, consulting and educating clients and customers on the offer and specific products, promoting special deals.• Conducting in-depth analyses including forecasting competitor capabilities and customer profiles to ensure the effective sales strategy of the company.• Establishing objectives and policies in regard to key clients. Developing specific action plans to achieve these goals, ensuring high standard customer service and the positive image of the company.