• Manage and develop product strategies supporting the CarNow brand and 3 lines of business (LOBs), including chat, retail, F&I aftermarket, providing solutions to Dealers (4k+), Agencies (10+), and OEMs (24) within the automotive industry in North America (NA) and Latin America enabling the company to grow topline revenue by $20M.• Directed a team composed of a Director of Partner Delivery, Director of Product Marketing, and Director of Product, overseeing the product management process to improve the overall solutions for dealerships and product enablement for internal teams.• Deployed multiple internal platforms, including initially introducing Roadmunk for road mapping, which was later converted to Jira, and Smartsheet - for GTM and wider cross-company collaboration.• Responsible for product roadmap, product specifications, sales training, working with stakeholders on product readiness and delivery, and acting as the SME for platforming strategy for next-generation products for digital retailing.• Led the development, launch, and support of 2 new SKUs and 10 product enhancements, including product strategy to address gaps in CarNow’s offerings and working with internal stakeholders to support the product once it is launched.• Incorporated Agile methodology for project management of platform upgrades and product deployments to drive growth while ensuring product readiness, crafted go-to-market strategies for new offerings.• Expanded market opportunities through negotiation with major strategic partnerships to support API strategy for large auto groups and OEMs.• Indexed and evaluated product input costs and associated partner agreements and collaborated with the Executive team and CFO to understand target margin goals, implementing cross-organization implementation processes to reduce third-party costs and increase margins.

• Launched a new in-store product to support a closed-loop omni-channel retailing experience, attracting 3 RFPs from OEMs in the first 8 months of launch and recently securing a multi-million-dollar contract• Analyzed and combined disparate sales data to uncover pricing strategy to yield a 10% ARR uplift across the client base• Worked with CTO to refactor current retailing UI and internal configuration, resulting in the most flexible UX on the market and winning JD Power's #1 ranking against 60 digital retail platforms• Led the discovery of and informed a strategy for the company's first-ever price increase, which illuminated the need for specific cost pass-throughs and a revised partner management strategy - currently being reviewed for 2024 prioritization.• Identified core data observability issues and led a cross-company team without using developer resources to define and expose integration cost triggers and create a "client 360" profile in HubSpot.

• Developed and implemented product strategy across all LOBs in North America with a critical focus on bringing 10 product enhancements and integrations to increase revenue, market share, and customer satisfaction, resulting in revenue growth from $13M to $20M.• Managed product teams within a matrixed environment to ensure timely delivery of enhanced product solutions to customers.• Partnered with internal and external stakeholders to craft product strategy, vision, design, roadmap, and overall direction, and collaborated with Technology, Sales, Marketing, and Operations teams to ensure achievement of revenue and customer satisfaction by gathering and prioritizing products and requirements.• Led project teams of ~10 Junior Engineers, including several offshore engineers, leading daily standups and all Agile actions, developing business requirements, and communicating project milestones and timelines.• Collaborated with multiple teams, including DevOps, through multiple months of sprints to ensure standards were met; Marketing to ensure websites reflected current standings; and Legal to avoid costly litigations emerging across the industry and impacting clients.• Sourced industry solutions for data and experience integrations with existing solutions to develop business and technology plans for new products and successfully prioritized and delivered complex dealership integrations, resulting in the company being recognized as a preferred vendor across multiple brands and immediately expanding market access.• Utilized Agile and Waterfall methodology to guide project management, elevate team communication, increase efficiencies, and elevate visibility to ensure a more optimized process.

• Acted as a sole Product Manager for the product portfolio, leading integration partner selections and the company's adoption of OEM co-op protocols for sustained market growth, securing a $10M series B funding round• Steered the largest enterprise client toward an additional $1M ARR contract by close collaboration in roadmap communication and handholding from progressive feature demonstration through the adoption• Identified partners and secured the agreement for cost-effective ADA compliance audit - led development teams in the prioritization and forward guidance to achieve WCAG v2.1 compliance across all consumer-facing products.• Created and implemented the "Rock Review" process early on during the new leadership onboarding, focusing on the overall business strategy and direction, providing visibility regarding on/off track and introducing the notion of trade-offs.

• Managed a team of 8 Performance Managers overseeing a large territory of 400+ dealerships, providing all aspects of managing the properties, including marketing, operations management, maintenance, collections, and customer service, maintaining less than 2% rooftop churn monthly for direct reports book of business.• Developed and cultivated relationships with new and existing dealership customers to facilitate their consumers' experience creation, collaborated with key business executives and stakeholders to keep them engaged with products, and worked across teams to identify product-based issues, improvements and new business opportunities to enhance the overall dealership performance.• Cultivated relationships with dealers to maintain and grow accounts while directing product deployments, demonstrations, and ongoing training to their team, including large accounts with ~15 stores, including Lithia, Sonic Automotive, and Berkshire.• Examined sales and dealer user performance data to recognize trends and communicate with the dealerships on initiatives to drive corrective actions and optimize performance, and provided in-depth, timely and high-level performance tracking, reporting, and training to dealerships to optimize KPIs and exceed overall performance goals.• Spearheaded initiatives to increase the rate of revenue retention and client adoption consulting with dealership principals and General Managers to deliver training for their Managers, BDC agents and Salespeople to utilize the digital retail systems to set more appointments, increase show rates, and sell more cars with higher gross margins.• Assisted Performance Managers with new product launch integrations and dealer onboarding, providing company best practices, processes, and procedures for their go-live education and training.

• Transitioned performance team toward a more scalable retention-based model, increasing manager capacity by 30% and introducing a centralized client implementation team• Promoted 25% of my direct reports in their first 12 months – 2 of which were selected for 2018 President’s Club awards, honoring individuals with exemplary performance and outstanding churn rates (only 3 seats across the company)• Played a critical role in piloting new digital retailing products in the direct market - driving product and dev to migrate support from app-based to the web to support user adoption best.• Removed the installations from the regional managers' scope of duties, helping to speed up the internal client success team to allow for greater account loads for regional managers.

• Directed the daily operations and customer excellence strategy, providing regional retailers with same-day order fulfillment services to B2C consumers across Manhattan, including key retailers Costco (largest store by volume and revenue), Target, Fairway, Walgreens, Toys R’ Us, L’occtiane, and Paragon Sports.• Managed a team of 12 operations supervisors (pick/pack/handoff operations) to optimize on-time delivery, quality assurance, availability windows and fill rates for delivery of 100K+ SKUs from 20 regional retail stores across 14K+ B2C orders weekly.• Acted as the liaison between key stakeholders (contractors, merchants, vendors, and strategic partners) daily to forecast budgets, review team performance, and optimize fulfillment procedures per company policies.• Partnered with internal/external cross-functional partners in Business Development, Customer Service, Marketing, Engineering, and local merchant management, increasing throughput and streamlining in-store operations.• Created multiple working spreadsheets to statistically analyze store performance, identify trends and eliminate operational waste.• Utilized active data analysis and Lean methodologies to drive continuous improvement across fulfillment and logistics operations, executing lean techniques to spot trends and deviations to correct fulfillment efficiency and optimize processes.

• Introduced an optimized labor deployment plan that promoted a continuous-flow concept and increased throughput by 20%• Negotiated a major operational agreement with a merchant representing 35% of total market volume - resulting in annualized savings of $144k• Presented a strategy to reduce variable costs by $0.10 per order by identifying and eliminating labor redundancy• Grew market capacity by ~35% by identifying/removing bottlenecks, championing process rollouts, and quickly escalating system defects to engineering teams for prioritization.

• Internships: Patriot Capital – Private Equity Intern | Barnes Distribution | Strategy Intern• Activities: Graduate Tutor, HOPE Corps Volunteer (Baltimore, MD), Assistant Girl’s Lacrosse Coach (Levittown, NY)𝐏𝐚𝐭𝐫𝐢𝐨𝐭 𝐂𝐚𝐩𝐢𝐭𝐚𝐥 – 𝐏𝐫𝐢𝐯𝐚𝐭𝐞 𝐄𝐪𝐮𝐢𝐭𝐲 𝐈𝐧𝐭𝐞𝐫𝐧• Performed research and published a white paper summarizing 2013 global economic results and 2014 M&A outlook. • Created a dashboard highlighting current and quick details on $250 million fund performance - all investments were previously buried in individualized spreadsheets, and portfolio metrics could not be spoken to without timely investigation.• Conducted due diligence, analyzed comparable investments, and prepped memoranda for exit and investment opportunities.• Analyzed fund performance and potential investments for weekly Investment Committee Meetings.• Provided market research and compiled marketing data by analyzing market trends, competition, and potential strategic partners.𝐁𝐚𝐫𝐧𝐞𝐬 𝐃𝐢𝐬𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧 - 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐈𝐧𝐭𝐞𝐫𝐧• Assisted senior management with inventory and asset liquidation strategies as the company prepared for the final stages of acquisition• Developed and executed process to consolidate inventory, resulting in replenishment and efficiency gains

• Managed daily operations for account sites from $130K-650K sq. ft., including supervising ~40 associates responsible for receiving, put-away, pick, pack, ship, inventory, quality and delivery functions.• Provided operational leadership and spearheaded continuous improvement activities to optimize labor, workflow, inventory/shipping, and customer service and achieve a high level of performance, efficiency, and cost reductions.• Built a quality management database by translating the client’s global standard operating procedures and introducing Corrective Action/Preventative Action to track all outstanding quality concerns.• Monitored operational KPI data to identify areas of opportunity proactively and implemented action plans to troubleshoot problem areas.• Developed, implemented, and maintained a document change control program for Standard Operating Procedures, Facility Procedures and Client Work Instructions in compliance with cGMP requirements.• Steered Medtronic site through multiple product “go-live" waves, ensuring 100% on-time product integration by training associates on SOPs, setting up SAP for inventory slotting, and facilitating timely put-aways.• Instituted and instructed Saturday “Exel 101” class for Medtronic promoting company culture and increasing SAP user knowledge.• Spearheaded seasonal business operations in my first 6 months with Home Depot, creating product staging efficiencies and introducing large-scale cross-training.• Designed 5S work area within the Home Depot site to address shift transition and missing paperwork issues; effectively eliminated rework time by 75%.• Attended to tough client frustrations by traveling to client sites, listening to their concerns, and applying the feedback to revamp our system, resulting in a 50% reduction in customer complaints.

•Spearheaded retail business operation, created product staging efficiencies, and introduced large-scale cross training

• Assisted in the supervision of construction projects, working with various subcontractors• Secured and inspected construction areas, ensuring structures were aligned with building code • Managed relationships between contractors and the project management team, facilitating timely completion of major milestones • Major structures included Barnes & Noble, St. Barnabas Senior Living Center, and Museum Bluff Condominiums in Downtown Chattanooga.