Senior It Support Specialist
CurrentTroubleshooting systems such Active Directory, Exchange, Internal Applications, Infrastructure devices, managing DHCPFitting/replacing infrastructure equipment like servers, UPS, or switches, connecting desks to networkWas taking part in email migration of new company that was acquiredRespond to users queries in person, by phone or email, IT helpdesk for IR and UK usersEscalating to appropriate team, managing tickets queue, prioritizing taskDaily use of… Show more Troubleshooting systems such Active Directory, Exchange, Internal Applications, Infrastructure devices, managing DHCPFitting/replacing infrastructure equipment like servers, UPS, or switches, connecting desks to networkWas taking part in email migration of new company that was acquiredRespond to users queries in person, by phone or email, IT helpdesk for IR and UK usersEscalating to appropriate team, managing tickets queue, prioritizing taskDaily use of Powershell, scripting/automation of tasks During my time have created auditing script to retrieve users’ information from Active Directory like name, date of creation, default email address, is account enabled, last login stamp, login count, title, department, login. Also created many different scripts that allow speed up my and team, work like access to various systems, changing information on group of users, setting OOO messages, etc. Show less