Marcin Ptak Email & Phone Number

Kraków Area, Poland

Kraków Area, Poland

Responsible for managing 3 teams of engineers supporting Investment Bank Structured Products Risk Valuation calculation batch systems. Working with global support and development teams to ensure data quality and delivery times meet the defined business Service Level Agreements.Coordinating and managing daily support responsibilities, implementation of system changes as well as successful completion of multiple infrastructure and monitoring projectsDeveloping and implementing processes to ensure the teams are achieving high level of client satisfaction In charge of people management tasks such as annual performance reviews, monthly service reviews with the client as well as definition and tracking of personal growth goals for the individual team members.

Toronto, Canada

Management position, responsible for a 3-technician helpdesk team supporting 15 offices across Canada. In charge of implementing ITIL standards, weekly ticket resolution reporting, asset management and technician performance reviews.Responsible for yearly budgeting and purchasing software, computer, and telecom equipment for the whole company.Responsible for evaluating, proposing and implementing technology at CREIT. Projects included migration to Blade server infrastructure, virtualization of all CREIT servers using VMware ESX, implementation of Storage Area Network and Desktop Image standardization.Daily support of CREIT's server infrastructure including Windows 2003 Active Directory, Exchange 2003, SQL Server 2000, RSA Secure ID server 6.1, Citrix Presentation Server 4.5, Blackberry Enterprise Server and AS/400.Responsible for support and maintenance of Cisco ASA firewalls. In charge of defining the security policy, VPN tunnel management and daily log review.

Active Directory and Exchange 2003 migrationPlanned and executed a Windows 2003 Active Directory migration by consolidating 3 Windows NT 4.0 domains consisting of 500 workstations and 1500 user accounts and groups.Prepared and performed a Exchange 2003 migration and site consolidation from 3 Exchange 5.5 servers in a multi-site configuration

Responsible for technical tasks as well as project management on various long term projects ranging from network design, thin client and messaging implementations, server security audits as well as disaster recovery and high availability deployments.Operations Account Manager for outsourced clients. Responsible for staff allocation and system uptime and stability assurance.Technical lead on Windows NT/2000 migrations for clients such as Unilever Canada, Lipton Monarch, Lever Ponds, Miller Paving, SCONA USC among others, numbering from 100 to 1500 users.In charge of implementation and administration of VPN and Firewall infrastructures for BellWorld, ICOM, Fairfax Insurance, and Doubleday Bookclub.Successfully completed Citrix Metaframe design and deployment for clients scaling from 50 to 500 workstations, for clients such as YMCA, Intria, and Guelph General Hospital. Senior technical resource during sales meeting with clients, responsible for project proposal creation, and scope of work definition.Technical presenter at Microsoft Canada and Citrix Canada, outlining proper deployment and migration methodology.

Security Audit, Assessment and System AdministrationCompleted vulnerability testing and successfully secured 60+ Windows NT/2000 and IIS servers.Created a Windows NT/2000 server security policy document adopted across the enterprise.Responsible for installing, administration and upgrade of a 10 node Citrix Metaframe farm, greatly improving end user experience by cutting application wait time from 45 to 5 minutes. Part of a 4 person team responsible for daily administration and maintenance of over 100 Windows NT/2000, UNIX and MS Exchange 5.5 servers, providing access to 2000+ users.