A professional in the field of Service Delivery and Project Management focused on results, specializing in IT initiatives, software development and digital transformation. He has successfully led international teams and managed complex projects with budgets of several million zlotys, while consistently meeting key KPIs and SLAs.He is currently leading the first international expansion project of creating technology ecosystems that optimize the convenience, time and route of e-shopping delivery to the retail customer. Integrating IT systems for services dedicated to the logistics industry, he coordinates cross-functional teams of specialists from the areas of business, IT, operations, law and marketing. He has experience in comprehensive project lifecycle management, risk mitigation and stakeholder communication.For a Global leader in the pharmaceutical industry, he managed multicultural engineering teams of over 20 FTE in different time zones, ensuring smooth implementation of ITIL processes and maintaining strict compliance with SLAs. Successfully supervised the operations of a manufacturing execution system (MES) with a budget of over several million zlotys, focusing on service optimization and continuous improvement.He led many successful IT projects using Scrum, Waterfall and Agile methodologies. He specialize in the implementation of RPA services and comprehensive software development lifecycle management (SDLC), consistently delivering projects ranging from single million PLN to over PLN 10 million, while maintaining high customer satisfaction and team efficiency.As an AI enthusiast, He is passionate about using AI to drive business transformation. Currently, he focused on developing my knowledge in AI project management and implementation, looking for opportunities to lead innovative AI initiatives that provide measurable business value. He has an AI certificate for managers and knowledge of building AI agents. Constantly committed to improving competences and staying at the forefront of technological progress in project implementation.Core competencies:- International team leadership and cross-functional coordination- ITIL, PRINCE2, Agile and Scrum methodologies- Risk management and strategic planning- Stakeholder management and communication- Budget optimization and resource allocation- Service delivery excellence and process improvement